Wellesley Toyota

Great dealer to do bussiness with, very frendly. I called up the dealer and ask if I can put down a deposit to see the car, since it was going to take me 3 hrs to get there. They actually said that they will up the dealer and ask if I can put down a deposit to see the car, since it was going to take me 3 hrs to get there. They actually said that they will hold the car for me until I got there, not too many dealer will do this. More

I was looking for a specific used car. Even though they did not have what I was looking for, they worked with me to find the right car at another dealership and they were able to get me what I wanted. The did not have what I was looking for, they worked with me to find the right car at another dealership and they were able to get me what I wanted. The entire process was smooth and all of the staff at the dealership were friendly and easy to work with. More

From the moment we walked in to the moment to left with our new 2010 Highlander...the customer service was excellent. I have never had such a wonderful experience at a dealership before. We were always g our new 2010 Highlander...the customer service was excellent. I have never had such a wonderful experience at a dealership before. We were always greeted with a smile and a handshake. Those guys at Wellesley Toyota know how to make a good deal! More

I linked to Wellesley Toyota through AutoTrader. Shaun introduced me to Jessica with whom I worked. Although fairly new to the business, she proved to be very knowledgeable and helpful. I settled on a 2 introduced me to Jessica with whom I worked. Although fairly new to the business, she proved to be very knowledgeable and helpful. I settled on a 2008 Tacoma and Jessica took care off all the details efficiently and effectively. She followed up with phone calls, emails, and a personal note. I recommend Wellesley Toyota without reservation, and will happily steer you to Jessica as your sale agent. More

I would definitely recommend Wellesley Toyota. They were very professional and their was "no pressure" to make a sale like other dealerships. Dan was very knowledgeable about the 2010 Rav4 which I purchased very professional and their was "no pressure" to make a sale like other dealerships. Dan was very knowledgeable about the 2010 Rav4 which I purchased the same day I test drove it. I was very pleased with the overall experience of buying a new car especially since it had been almost 10 years since purchasing a new car. More

This is my 2nd car in 3 years from Wellesley Toyota and my 2nd Prius! I loved the 2008 Prius so much that we kept it in the family and now I have the 2010. Wellesley Toyota has always been accomodating my 2nd Prius! I loved the 2008 Prius so much that we kept it in the family and now I have the 2010. Wellesley Toyota has always been accomodating. It's not often that you find a dealer that you "want" to go back to. Jack was very thorough when walking me thru the vehicle and even picked me up some 10 miles away from the dealer to pick up my new car! Thank you Wellesley Toyota. More

I'm glad to see that length is encouraged, as I have so many positive things to share about my experience with Toyota of Wellesley and particularly about Eric Graf. I have worked with Eric Graf for a numbe many positive things to share about my experience with Toyota of Wellesley and particularly about Eric Graf. I have worked with Eric Graf for a number of years, and I find him to be the quintessential professional. Eric is quite personable, taking the time to listen to my concerns and needs offering options and ensuring that I am clear about the price point of each option as well as the pros and cons of each option and any short and/or long term ramifications. The time he spends establishes a high level of trust, which has been key for me in my continued relationship with Wellesley Toyota. In the past, I have owned a Ford as well as a Saturn and in each instance I have found less than satisfactory customer service. No one has come close to building a relationship, as has Eric Graf at Wellesley Toyota. I could go on and on about Eric, but suffice to say that he is just as good as it gets. This last visit was the first time I dealt with Greg Lee. It is clear that Greg is a part of the team that Eric has built, as he mirrors the same commitment to customer service that I have experienced with Eric. While Greg was my contact representative, I knew that Eric and Greg were in close contact about the options for my car, which ended up taking much longer to repair than we originally thought. Greg regularly updated me ameliorating the stress I was experiencing as I was due to leave for my mother’s surgery. He was reachable by email, and I was able to continue to be in contact while I prepared to leave. At one point he was to be off the next day, and he (Greg) emailed me at 10:30 PM to let me know that while he would be off the next day, he would be checking his email in case I had any questions. I didn’t need to reach him, but knowing that if I did have a question he was reachable, was a huge relief! Talk about going above and beyond! As I was preparing for this stressful time of my mother’s surgery and extended recovery, the last thing I needed was the added stress of an extended and expensive car problem. I can’t possibly reiterate enough how comforting it was to know that my car was in such good hands. Eric and Greg were so helpful and caring, the car was one less thing I needed to worry about. I knew that the car was being handled and that Eric and Greg were doing everything in their power to resolve the problems as quickly as possible. While the parts needed ended up taking longer than we had hoped to come in, at no point did I feel deserted or out of the loop; quite to the contrary, I felt as if I knew what was happening so that I could plan accordingly with trust that everyone was working to solve the problem as quickly as possible. Wellesley Toyota is to be commended for assembling such a talented service group. Clearly Eric Graf has set a tone for his team that permeates all parts of the service experience. I know that any time someone asks where to get his/her car serviced, I can’t say enough about Wellesley Toyota! While I have focused on the human touch of the service, I should also say that my car was returned to me in tip-top shape, with all of the problems addressed. The service team found the root of the problem, which was beyond the original ‘diagnosis.’ I was very appreciative of the attention to detail shown to all parts of the service experience. More

I was very impressed with Wellesley Toyota! Shaun and Chris were wonderful to work with and got us the exact car we were looking for. We couldn't be happier with the car we purchased and will definitely Chris were wonderful to work with and got us the exact car we were looking for. We couldn't be happier with the car we purchased and will definitely be back for our next one! I would highly recommend Wellesley Toyota for any new or used car you are looking for! Shaun and Chris will definitely make it worth your while. More

I went into Toyota of Wellesley expecting the usual runaround you get when you go to any dealership. My mind was filled with ideas of the typical pushy used car salesman and how i'd be muscled into a d runaround you get when you go to any dealership. My mind was filled with ideas of the typical pushy used car salesman and how i'd be muscled into a deal I wouldn't be happy with. Needless to say, I was stressed out. As soon as I walked in and started chatting with Jason, I realized that this couldn't have been farther from the truth. The stress melted away as I was guided through the sales process in a courteous and thoughtful manner, with my buying points kept carefully in mind. As soon as I saw the car I wanted, Jason was very well informed and told me all that the car had to offer and didn't give me any runarounds when it came to the price. Afterwards, I was guided through the loan process by his wonderful manager whom was helpful and friendly. He got me a great rate/loan term which kept me within my monthly budget that I had asked for previously. I left Wellesley Toyota on cloud nine, as all that I had been looking for, I had found. A wonderful, knowledgable sales staff who guided me through an otherwise stressful process in the quickest and most efficient manner. I would easily tell any of my friends to go see Jason at Toyota of Wellesley, in fact, I already have. More

My family has been going to Wellesley Toyota for almost 20 years, and we don't plan on stopping any time soon! Shaun was immensely helpful. He had answers to all my questions (and I had many), and was ex 20 years, and we don't plan on stopping any time soon! Shaun was immensely helpful. He had answers to all my questions (and I had many), and was extremely personable. We traded in our '99 Corolla and got a fantastic deal on a pre-owned 2008 Yaris (like new). I've recommended this dealer to all my friends. More