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Wellesley Toyota

Wellesley, MA

4.9
1,880 Reviews
As a family owned and operated dealership since 1989, we treat our customers the same way we'd want to be treated. Our product experts help you find the right vehicle for you and your family. No pressure. No hard-sell. Just friendly, supportive and knowledgeable staff to help you through your entire decision making process. It's the dealership experience you've always wanted.
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234 Worcester Street

Wellesley, MA

02481

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Showing 1,880 reviews

October 07, 2017

Friendly, honest service! Henry and Shaun made the whole process easy. They were upfront and honest! We will definitely be back for our next car! Would highly recommend to m More

by Lorrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Esteve, Shaun Fisher
October 05, 2017

Amazing Service I worked with Brad Trefrey on finding a new corolla to lease, I am a student and on a budget and he was extremely helpful and courteous about getting More

by Lemonlover2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Trefrey
October 04, 2017

AWESOME!! Everyone there are AWESOME!! With the help from Michael, Shaun, James, David, we were able to walk out with our beautiful 2016 Toyota Sienna Limited!! More

by Samone Neezy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Garron, Shaun Fisher, James Pierre
September 10, 2017

Pre-owned car purchase We found the exact car we'd been looking for at Wellesley Toyota. There were a few unexpected hiccups during the purchasing process, but Shaun acted p More

by Jason
Recommend Dealer
Yes
Employees Worked With
Alens Constant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Fisher
September 01, 2017

Damaged car Please do not have your car serviced here. I brought mine in for routine service. I was left with a damaged car and a denial by them of any responsi More

by Camry Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Oct 05, 2017 -

Wellesley Toyota responded

We are sorry that you feel we caused damage to your Camry. We were very concerned about your issue when you told us about it and James Wright, our Assistant Service Manager, retraced the steps the vehicle had taken while it was here with you. At no point was there anything that the vehicle could have contacted blunt enough to have caused the dent that you indicated. If a scrape or a scratch does happen to a vehicle while in our care, we inform the customer and repair the vehicle immediately at our expense. One of the founding principles of Wellesley Toyota is to earn the trust and respect of our customers every day. If we are at fault for an issue, we are honest about it and resolve it. We sincerely apologize for your experience here and hope that you will allow us to earn your trust at some point in the future.

August 16, 2017

Professional services Friendly staff, clean waiting areas, and great service. The staff made purchasing a car and trading in an old car bery comfortable and easy. Thanks fo More

by Smitty162
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Garron, Shaun Fisher
August 16, 2017

3rd vehicle purchased at Wellesley Toyota Just want to advise what a pleasure it was to purchase our 3rd Toyota Highlander . My wife and I had a great experience with the sales personnel we de More

by JJH70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Fisher
August 13, 2017

Worst dealership ever Used cars department is awful. The salesman was totally disengaged from the beginning. We were the only customers but waiting on him was much longer t More

by LazM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alens Constant
Aug 16, 2017 -

Wellesley Toyota responded

Hi LazM, We are disappointed to hear about your recent visit to our store. We strive to achieve the highest level of customer service, and I am sorry we neither met your nor our expectations. We will have a discussion with Alens to remind him of his commitment to provide the most positive sales experience for our customers. Unfortunately, the vehicle of interest was sold between the time of your first and second visit, as we do price our vehicles aggressively from the start. I wish we could have offered an alternative, but I am happy you were able to find a strong substitute. Congratulations on your new car. Sincerely, Wellesley Toyota.

August 07, 2017

Great Experience with Wellesley Toyota This is my third lease with Toyota. I have had great experience with Brad Trefrey originally at the Toyota of Dartmouth dealership. My daughter and More

by Pamela Borges DosSantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Trefrey, Martin Hansberry
August 04, 2017

Great Car Buying Experience! I Purchased a 2015 Toyota Camry from Wellesley Toyota and the process was very easy. I worked with Shaun Fisher and Kevin Kielty and they helped me ge More

by JPereira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kielty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Fisher
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