Wellesley Mazda

Dishonest sales manager (Greg), nice GM and sales guys Had a really nice experience with Kevin, who is a new salesperson. He was honest, direct and polite. Honesty is the especially important one - he was Had a really nice experience with Kevin, who is a new salesperson. He was honest, direct and polite. Honesty is the especially important one - he was frank with what he could and could not do. And Darren seemed friendly enough. However, Greg jumped in on the conversation (via email), left Kevin out of the conversation each email he sent, and proceeded to openly state things that were not true (regarding availability and price matching) and his overall cocky attitude left a bad aftertaste in my mouth. He completely lost this dealership the sale, as this is the most convenient dealership for me and I was really interested in finding a compromise, even if it meant them transferring a vehicle from a different dealership. I can't say for sure but it also seems like the 'policy' of price matching is words only - they were simply unwilling to match pricing, even when provided with direct quotes from other dealerships. Kevin gets 5 stars, Darren as well - but Greg gets 0 - cocky, dishonest and lives up to every bad stereotype of car salesmen. More

Dealing with a true professional. Car buying can be a horrible experience and I have been down that road before. I was fortunate enough to be dealing with Bill Iannelli at Wellesley Ma Car buying can be a horrible experience and I have been down that road before. I was fortunate enough to be dealing with Bill Iannelli at Wellesley Mazda. He was straightforward and a pleasure to do business with and I negotiated a good deal on a used 2007 Honda Accord for my son. My son was working at the time so I put a 24 hour $500 deposit on the car for him to take a look at it after work. My son ended up not liking the color so I let Bill know that evening that the deal was off. Bill immediately credited my account as soon as he heard from me. There is a reason he has been selling cars for over 14 years. Should you ever have to buy a car at Wellesley Mazda please ask for him and you will be glad you did. More

Dishonesty is the policy To avoid the usual tactics associated with car buying I conducted two conversations via email and one by phone to confirm that an offer was legitimate To avoid the usual tactics associated with car buying I conducted two conversations via email and one by phone to confirm that an offer was legitimate and set up an appointment to go through with the deal. Don't waste your time because nothing is as it seems - Bill was rude, manager Greg was just as rude and they make an attempted car deal worse than your wildest dreams. More

Multiple test drives In looking to buy a small new SUV, I was very interested in the Mazda CX-5. I visited Wellesley Mazda 3 times to learn about this vehicle and test dr In looking to buy a small new SUV, I was very interested in the Mazda CX-5. I visited Wellesley Mazda 3 times to learn about this vehicle and test drive it. Fabiane Folker helped me each time. I was impressed that she personally had bought a Mazda prior to her employment at the dealership. She knew the general features of the vehicle well, was enthusiastic, and very accommodating on short notice in arranging for my wife and me to test drive a car with the navigation system and other features of interest. I was also impressed with her honesty. When I asked some very technical questions, she quickly arranged for me to speak with a sales manager who provided the answers. Finally, in a profession dominated by men, it was refreshing to see Wellesley Mazda hiring a woman in sales. More

Amazing Experience Getting a Car Woooow, I was completely surprised by the excellent service and experience I had when getting my new Mazda. I was expecting the typical car salesman p Woooow, I was completely surprised by the excellent service and experience I had when getting my new Mazda. I was expecting the typical car salesman pressure but instead I meet with Fabiane who was exactly the opposite. She was very nice and helpful and I didn't feel pressured at all. Thanks you wellesely mazda and Fabiane for the great car and experience. More

What a car buying experience should be It was a pleasure to walk into a dealership and not be pressured to buy a car. I meet with Aaron on my first visit and test drove a grey 2013 used Ma It was a pleasure to walk into a dealership and not be pressured to buy a car. I meet with Aaron on my first visit and test drove a grey 2013 used Mazda CX-5's. I had in my head that I really liked the red 2014 CX-5. Since it was closing I came back the next day to test drive the red 2104 Mazda CX-5 with Fabiane and really loved it. Everyone at Wellesley Mazda were very nice and never pressured me to buy a car. It was unlike any other time I bought a car. It was really refreshing. Every dealership should operate in this fashion. I have mentioned them to all my friends and family. More

Wellesley Mazda Overall a really good place to buy a vehicle. The staff was understanding and worked to find something that worked for me. They pay for every other se Overall a really good place to buy a vehicle. The staff was understanding and worked to find something that worked for me. They pay for every other service (ends up being the cheaper ones) which is a nice break every other 3500 miles. Bill was my sales guy and he was definitely knowledgeable. He was eager to make the sale and has been friendly when I run into him when I head back for service. During the sale he was a bit rushy but I get that's the job. I ended up missing some points I wanted to try to get included in the sale, like the roof rack. A couple of minor criticisms: I recently brought the car in for a regular service and told them that a plastic piece had broken on the undercarriage. That was met with well that's just for aerodynamics and not that important and they asked the mechanic there what he did and he said he just pushed it up and duct taped it. I know it is probably minor but the car is less than a year old and it made me wonder if that's their general approach. More

Outstanding Customer Service I recently purchased a 2014 Mazda3 and needless to say the car is amazing. The sales representative that helped me, Fabiane, was extremely helpful a I recently purchased a 2014 Mazda3 and needless to say the car is amazing. The sales representative that helped me, Fabiane, was extremely helpful and friendly. Before purchasing this car, I was torn between the Nissan Altima and the Mazda3, but the excellent customer service and car quality was enough to convince me that the Mazda3 was the right choice. The sales people at Wellesley Mazda truly are professionals and my sales representative Fabiane was just the nicest person. I definitely recommend asking for her if you're planning on going to the Wellesley Mazda dealership. More

Great Experience Great experience would go again would definitely recommend to friends, family, co workers etc. Fantastic customer service ! Very proffional! Will defi Great experience would go again would definitely recommend to friends, family, co workers etc. Fantastic customer service ! Very proffional! Will definitely be coming back for my next car... More