Wellesley Mazda

Best car buying experience in my 67 years From the moment I walked through the doors, I was treated with respect and appreciation for my potential business. My salesperson, Alexandra Bonanno, From the moment I walked through the doors, I was treated with respect and appreciation for my potential business. My salesperson, Alexandra Bonanno, worked with us to determine which vehicle would best meet our needs, even though we had difficulty accurately describing all of them. She was patient, taking us on two test drives so that we could compare. I could not have hoped for a better salesperson. Each of the people I worked with at Wellesley Mazda demonstrated the same level of professionalism. Will Smith worked to get the best pricing and financing available and was extremely helpful throughout the process. Alex Kamergorodsky patiently answered all of our final questions at turnover. The entire staff should be commended for making this such a great experience. I look forward to having my car serviced there and have already recommended Wellesley Mazda to all of my friends. More

Friendly professional and courteous Everyone was very helpful and courteous. Sophia was always cheerful friendly and a great communicator. Mitch was very patient and helpful getting thro Everyone was very helpful and courteous. Sophia was always cheerful friendly and a great communicator. Mitch was very patient and helpful getting through all the paperwork. Alex K. was patient and knowledgeable. Bonus: their chairs are really comfy. More

EXCELLENT CAR LEASING EXPERIENCE Juan Carlos Franco is the go to person in this dealership. Had a very pleasantr experience leasing Mazda M6 & trading in my old car. Juan is very help Juan Carlos Franco is the go to person in this dealership. Had a very pleasantr experience leasing Mazda M6 & trading in my old car. Juan is very helpful, knows all about the Mazda models, lease specials and overall great to work with. I didn't feel like I was being pushed into test driving or buying a car. Juan is patient and understands what your looking for in a car purchase/lease. I really appreciated his effort and patience. If you're looking for real/helpful customer service, Juan's the car dealer you need to talk to. More

Very Pleasant sales experience Juancarlos helped me evaluate the cx-5. All through the process he was very attuned to my needs and asked me relevant questions to help me narrow down Juancarlos helped me evaluate the cx-5. All through the process he was very attuned to my needs and asked me relevant questions to help me narrow down what kind of package would be right for me. I am 100% satisfied with my sales experience at Wellesley Mazda. thanks! More

Had an amazing experience buying my first Mazda If you are going to buy a car, come here and ask for Juan. He was very welcoming and extremely informative which made the whole car buying process an If you are going to buy a car, come here and ask for Juan. He was very welcoming and extremely informative which made the whole car buying process an easy one. I didn't feel like I was being pushed into test driving or buying a car (I've felt this way at other dealerships and with other sales representatives). Juan was patient, understanding that it was my first time buying a new car. As a college student who didn't have much experience regarding purchasing a new car, I really appreciated his guidance. If you're looking for real/helpful customer service, Juan's your guy! More

"We don't show Numbers unless you are going to buy today" Went here to test drive a Mazda CX-5 and get some numbers. My partner knew she wanted a car and wanted to purchase in a month or two, so we wanted to Went here to test drive a Mazda CX-5 and get some numbers. My partner knew she wanted a car and wanted to purchase in a month or two, so we wanted to get everything situated. Was between a Mazda and Nissan, but knew nothing about a Mazda. The car was great and we would have probably bought it, but the moment we returned from the test driver we were asked "Can I earn your business if everything looks right?" My partner replied "I am probably not buying today" to which the sales person replied "We don't show numbers unless you want to buy today." Now, I've sold cars, and I've been a new sales person before. If someone is there test driving a car there is a chance they might want to buy. Yes, I know some customers string you along, but unless you try to build a mutual positive relationship (which our salesman did not) and realize that some buyers are hesitant, then no...we aren't buying. Also, the Manager, who knew this sale person was new, decided he was too busy to come over and try to earn our business. This same manager who the moment we left was walking around outside the store doing nothing...Needless to say, after being force fed the flip chart, we left knowing we liked the Mazda a lot but knew nothing about what mattered...price. We went to Nissan in Newton and bought a new Nissan. Same day. With the same attitude that we weren't going to buy, but the sales person treated us honestly and with no pressure and showed us numbers...you know, the thing that truly matters when it comes to buying a car...and he worked with us. Knowing that Mazda would not show us any numbers, and their Mazda dealership was the closest to our location by 30 minutes, we knew Nissan was the way to go. The moral is this: People buy cars in different manners. If you get to know their true motives then the walls come down. A vanilla approach is not the best approach. Especially when you have a good product. More

Had a great experience buying my first new car I was considering Mazda for the purchase of my first new car. I stopped by Wellesley Mazda, and as soon as I walked in, I was warmly greeted by Sophi I was considering Mazda for the purchase of my first new car. I stopped by Wellesley Mazda, and as soon as I walked in, I was warmly greeted by Sophia and the rest of the team. Not like in other dealerships, where you walk in and feel like no one notices you. Sophia was extremely helpful throughout the entire process, from test drive to finalizing the paperwork. In the several times I went to the dealership, she was always pleasant to work with, friendly, knowledgable, and was extremely thorough and remembered all the little details that I had brought up in previous visits. It was all the little things (not really that little) that were done right that made me feel very comfortable dealing with her and the Wellesley Mazda team. More

Treated me like a valued customer! I worked with Matt Marshall at Wellesley Mazda and the entire experience was positive. They didn't try to take advantage of me as a first-time car buy I worked with Matt Marshall at Wellesley Mazda and the entire experience was positive. They didn't try to take advantage of me as a first-time car buyer and everyone worked together to get me in the vehicle I wanted at the right price. Matt was friendly and took time to answer all my questions. I'd highly recommend the folks at Wellesley Mazda! More

great customer service in sales department I dealt with Bill Iannelli and he was very knowledgeable about the vehicle. He provided a great test drive experience, pointing out key features and c I dealt with Bill Iannelli and he was very knowledgeable about the vehicle. He provided a great test drive experience, pointing out key features and capabilities I would not have noticed on my own. After test driving many vehicles at several dealerships over the past few weeks, Bill proved to be more knowledgeable and customer service oriented than any of the others. More

Excellent Customer Service I just purchased my first Mazda from Wellesley Mazda, and I couldn't be happier. From the time I walked into the door, until I drove away in My new CX I just purchased my first Mazda from Wellesley Mazda, and I couldn't be happier. From the time I walked into the door, until I drove away in My new CX-5, everything was above and beyond. The usually put feeling of going into a dealership was quickly erased as I got to know about dealership lotalty, and the benefits of owning a Mazda. I gigy recommended! More