Wellesley Mazda

Best Car Dealership Experience Purchasing a used car has never been such a smooth process. Mazda did a wonderful job of cleaning the car, it looks brand new! The salesman I worked w Purchasing a used car has never been such a smooth process. Mazda did a wonderful job of cleaning the car, it looks brand new! The salesman I worked with, Drew Reidy, was always prepared and one step ahead of me. Drew and everyone else at Mazda had a plethora of knowledge about the cars at their company. Wellesley Mazda is a very trustworthy dealership and I cannot thank them enough for my awesome car and the hassle free experience. I will definitely be going back to Mazda for all of my car needs in the future. More

Great customer service After dealing with two Mazda dealerships in the area that really had poor customer service, I have to say that Wellesley Mazda is the best. Upon walki After dealing with two Mazda dealerships in the area that really had poor customer service, I have to say that Wellesley Mazda is the best. Upon walking in I was greeted by Product consultant, Henry Diep who was very friendly, knowledgeable, and answered all my questions. At first management was stubborn in making the deal to purchase my vehicle, but Henry Diep provided excellent customer service and helped to make the deal possible for the purchase of my vehicle. The Business Manager, Sophia Tiburcio processed the paper work in a very professional and timely manner and both Henry and Sophia made the car buying experience a great one. More

Great Dealership and wonderful staff! We came in to look at some CX-5s and the staff couldn't have been better. Our sales/consultant rep was Tye and he was extremely helpful and caring. H We came in to look at some CX-5s and the staff couldn't have been better. Our sales/consultant rep was Tye and he was extremely helpful and caring. He made the dealership and buying experience so much better by treating us like a friend and not just a sale. He has incredible knowledge of the products and treats you with complete respect. Additionally, the the GM Darren was equally as fantastic and helpful. More

Great experience at Wellesley Mazda Since we arrived, Tye Jordan was incredibly helpful. He took the time to understand what we were looking for and helped us narrow down our options to Since we arrived, Tye Jordan was incredibly helpful. He took the time to understand what we were looking for and helped us narrow down our options to make our search easier. Our test drive with him was thorough and useful. Our experience was great. More

Look no further for your new Mazda Nothing but great things to say about the entire team and experience at Wellesley Mazda. Andrew, Greg, Alex, Rodrigo, and Matt all did a phenomenal jo Nothing but great things to say about the entire team and experience at Wellesley Mazda. Andrew, Greg, Alex, Rodrigo, and Matt all did a phenomenal job. From initial communication to driving away with the car - we dealt in an open, collaborative, respectable, transparent, and punctual manner. Unlike what most sales experiences are expected to be, I actually felt I had an enjoyable and fun experience at Wellesley Mazda. Andrew and the team showed the highest level of professionalism and good salesmanship. Having dealt with other Mazda dealers in the area, I can say with the utmost level of confidence that Wellesley Mazda stand on a higher ground and I would not consider going anywhere else. Never have I seen a more attentive and driven team who understand how to deliver a high quality customer experience. Look no further than Wellesley Mazda and ask for Andrew or any of the team members listed on this review to ensure a pleasurable time getting a new Mazda. More

New Mazda CX-5 acquisition - new dealership experience Nothing but superlatives for the staff at Wellesley Mazda, starting with the salesperson, Krystal, all the way through delivery of my new CX-5. She wa Nothing but superlatives for the staff at Wellesley Mazda, starting with the salesperson, Krystal, all the way through delivery of my new CX-5. She was extremely knowledgeable, helpful and courteous even coming in prior to closing on a Saturday (I wasn't aware of the hours until I arrived - we even went for a very late test drive and she was above and beyond accomodating in this regard). Discussions were non-pressured and the entire staff were super friendly. I originally picked one color however didn't like it upon arriving to complete the paper work a day or two prior to delivery. Greg the Salesmanager (in Kyrstal's absence) helped in locating a similar model in a different color, which only delayed delivery by a day (no big deal); he was, again, super helpful, courteous and only wanted to insure I was happy with the color selection in the end. Matt, who assisted me with the actual delivery of the vehicle, was awesome, patient, and extremely knowledgeable with all the electronic (and mechanical) features of the new vehicle, which are above and beyond my previous one. He took the time to go over everything with me in great detail. Overall, just an amazing, non-pressured, satisfying experience! Two days after driving it off the lot, I found out that close friends of mine also got a CX-5 at Wellelsely Mazda several months before I did (the wife apparently changes cars quite a bit lately due to her job and I didn't know they had a Mazda, let alone a CX-5). They too had great things to say about Wellesley Mazda and their experience mirroring my own. Just fantastic! Also, the owner Alex, whom I never met, called me yesterday (2 days after delivery) to see how everything was going and I waxed superlatives to him - which is the truth. I got the car I've been eyeing for a little while now - love the exterior styling and shape and fall in love with every time I see it - at a great price with awesome, attentive and knowledgeable and professional service. There's not much else I could ask for in a dealership, really. I would recommend Wellesley Mazda to anyone in a heartbeat - and I certainly would go back again! More

Car salesman Tye Jordan was absolutely outstanding! I had been looking for a vehicle online for my 18-year old daughter when I came across some potential options at Wellesley Mazda. I immediately contac I had been looking for a vehicle online for my 18-year old daughter when I came across some potential options at Wellesley Mazda. I immediately contacted the dealership and spoke to salesman Tye Jordan, who was pleasantly eager to assist me and answer any questions I had about the vehicle I was interested in. Without my asking, Tye sent me a VIDEO of the vehicle where he proceeded to highlight all features of the vehicle inside and out. It was simply refreshing, to say the least, to come across such a young individual so well spoken, further demonstrated strong knowledge of his craft, and further took the initiative to assist a potential car buyer with extreme professionalism and a welcoming attitude. One simply does not come across this level of customer care in any industry or field any more. Additionally, since I live in Atlanta, GA., And was willing to purchase a vehicle outside of my state of residence, Tye went the extra mile to determine what steps I needed to take to execute the purchase and work out all the logistics of the buying process. I have never had such a great experience when I purchased vehicles in the past. Tye Jordan's level of customer service was off the charts! More

Worst dealership and Liars The salesperson lied to us several times and when brought to the attention of the general manager, he was rude and disrespectful. I have never met a m The salesperson lied to us several times and when brought to the attention of the general manager, he was rude and disrespectful. I have never met a manager that has spoken to me in this manner before. When told that I would be reviewing this dealership poorly he turned around and called me a liar and extortionist. He proceeded to threaten me by saying that he has all of my information including my employer so he will make it known to them that I am a liar. He also said that if I wrote anything negative on social media that their lawyers would sue me for defamation. Steer clear of this place. How did Darren ever get s position as a general manager? The Shaker group needs to fire this guy immediately! Never met a person so disgusting in my life!!! More

Amazing! Was told a ballpark figure prior coming in. Figures weren't even close & they wouldn't budge on the sticker price of a 3 year old used car. Also, they Was told a ballpark figure prior coming in. Figures weren't even close & they wouldn't budge on the sticker price of a 3 year old used car. Also, they appraised my car $2000 under the nearest appraisal of other dealerships. Salesman was great but the bad business management lost out on an easy used car sale. I've never written a review but had to cause it was a horrible experience. More

Wellesley Mazda best dealership of the day! I was researching small SUV crossovers and read some great reviews on the Mazda CX-5. Don't miss out on giving this crossover a test drive. It doesn't I was researching small SUV crossovers and read some great reviews on the Mazda CX-5. Don't miss out on giving this crossover a test drive. It doesn't disappoint. Thought its performance and features truly beat out the Honda CRV. The dealership is low key and you won't be surrounded by hungry sales people. Make sure you ask for Krystal Miller to show you all the car's features. Krystal knew I was in from California and wasn't buying that day. Regardless, she was a customer service dream and spent amble time with us fully introducing the CX-5. Looked at three dealerships and Mazda still ranks #1. Introduced the dealership and Mazda to my daughter and son in law that evening. Test drive one for yourself! Many thanks to Krystal for a superb experience! MG from SolCal. More