Wellesley Mazda

Our car shopping experience at Wellesley Mazda was above and beyond compared to other car dealerships! Our salesman was Michael Winterson (Mike), where he made the shopping experience stress-free, pleasant and beyond compared to other car dealerships! Our salesman was Michael Winterson (Mike), where he made the shopping experience stress-free, pleasant and easy. We gave him a general idea of what we were looking for and he was able to quickly show us the available cars, giving us a detailed overview of each car. We ultimately chose the CX-5 Grand Touring and have not regretted it! Mike has since followed up asking about the car, proving he cares for his customers and the product he is selling. I would highly recommend this dealership again based on our recent experience. More

Two weeks ago our time was up at the end of our lease for our 2018 Mazda CX-5. Everything from start to finish with Wellesley Mazda, and more specifically, Michael Winterson who we worked with was easy, seam our 2018 Mazda CX-5. Everything from start to finish with Wellesley Mazda, and more specifically, Michael Winterson who we worked with was easy, seamless, comfortable, and straightforward. I called to make an appointment prior (which I highly recommend, when we were there on Saturday it was very busy!) - I made the appointment with Michael who I spoke to and dealt with from the start. When at the dealership negotiating a deal, it was stress free and we felt that Michael really listened to what we wanted and were looking for in terms of our next car. We ended up with the 2021 Mazda CX-5 (the next level up from our 2018 model), same payment, no $$ down. Great deal, we appreciate Michael working with us and making the experience easy and efficient. Highly recommend this dealership and Michael! More

Just got a new CX5 with Dishod Kirby today. He was super helpful, professional, help us chose across trims and even got 2 slices of pizza to our toddler! Definitively recommended! Raffaele helpful, professional, help us chose across trims and even got 2 slices of pizza to our toddler! Definitively recommended! Raffaele More

Dishod was very helpful and honest. He answered all my questions and addressed all my concerns in a very professional way. He made sure my experience at Wellesley Mazda was a good experience. I would go b questions and addressed all my concerns in a very professional way. He made sure my experience at Wellesley Mazda was a good experience. I would go back there when looking for another vehicle. More

Cole was excellent, transparent, and didn't pressure me into anything. Cole was professional and patient, and fostered a friendly atmosphere to work with. He talked to me as an equal, and he listened to th into anything. Cole was professional and patient, and fostered a friendly atmosphere to work with. He talked to me as an equal, and he listened to the questions I had and the things I had to say. If I had to write about something to improve, it's that Cole frequently had to go 'ask his manager' about something, leaving me to wait for sometimes up to ten minutes. I sincerely don't believe this is Cole's fault. Often times he would return with Rodrigo, sometimes he'd return with Darren. This could be a weakness in your organizational structure, in that your immediate salespeople don't have the independence necessary to guide their customers (which as noted previously, I think is unlikely), or perhaps, it's exactly what Cole was told to do. I was not pleased after working with Rodrigo. On any occasion that we spoke, it felt like Rodrigo was talking down to me. Instead of sitting down while I was (this is called matching somebody's level), he would stand and hold onto a chair that was in front of him. I did not like his demeanor. It felt like he was unnecessarily trying to play hard ball with me, despite at no juncture in my experience at Wellesley Mazda did I want to, or approach, haggling about price. If this is how you treat customers that may be on the fence about purchasing a vehicle, you sincerely have the wrong team leader. I am an informed buyer and it felt like he was trying to take control of any conversation that we had about the car I ended up purchasing. I had concerns about items on the car and he was very stubborn and frankly rude when he and I spoke about these concerns, telling me that 'it's a used car, we can't fix everything', before I even finished telling him what I was trying to tell him. Why would you even say that? I know it's a used car, and I know that you can't fix everything. I wasn't trying to tell you to fix everything, and I wasn't haggling, I was trying to be an informed buyer. Rodrigo is not someone that I can see being friendly to customers, you might find he will have better success outside of a customer-focused position within your organization. Cole, Darren, and Krystal, all of whom I worked with, were the antithesis of Rodrigo. These individuals were outstanding, professional, polite, good listeners and patient. They also had a sense of humor. More

The overall experience at the dealership was good, my new car had been 98 miles, whereas I signed a document mentioning that I will get my car under 10 miles, which was a bit concerning to me. car had been 98 miles, whereas I signed a document mentioning that I will get my car under 10 miles, which was a bit concerning to me. More

Overall experience was good, Cole did a very good job and took good care of me and was very professional. I signed up a document mentioning that I will get my new car under 10 miles, but when I got my car de took good care of me and was very professional. I signed up a document mentioning that I will get my new car under 10 miles, but when I got my car delivered it was driven by 98 miles, which was little concerning to me. More

The overall experience was good and had a good professional experience with Cole. A sample of his professionalism is he immediately got back to all my concerns and I am very happy with my new car. professional experience with Cole. A sample of his professionalism is he immediately got back to all my concerns and I am very happy with my new car. More

Cole Wright’s attitude and convincing skills are on point. He was very patient with hundred of questions I had to ask. point. He was very patient with hundred of questions I had to ask. More

Hello, I helped my daughter's brother,(Nick Riccardi), Hello, I helped my daughter's brother,(Nick Riccardi), find a used car and ended up at your dealership. We dealt with Cole Wright which was an absol Hello, I helped my daughter's brother,(Nick Riccardi), find a used car and ended up at your dealership. We dealt with Cole Wright which was an absolute pleasure. We are two hours away from Connecticut which would automatically make things more difficult. Cole helped in all aspects and is an awesome asset! Krystal Miller was also very professional and great to interact with. Also a very positive asset. More