Wellesley Mazda

We went very late on a Wednesday night thinking to buy a Mazda 3 i Sport at the special price quoted on their website specials.. The car was great.. Ally was wonderful from the moment I drove in to the deal Mazda 3 i Sport at the special price quoted on their website specials.. The car was great.. Ally was wonderful from the moment I drove in to the dealership.. She was with us during the test drive.. Pretty Knowledgeable.. Then once it came to the price, we dealt with Greg who was good.. Never there was any persuasion with the price we negotiated.. Mitch in the finance department was cool and fast with the paperwork.. Even though they were supposed to be closed by 8 PM, our negotiations went till 9 PM and all of them stayed up.. Darren, finally came up to close the deal and he was very good in explaining all the points involved.. The best part with this dealership as I said before is that they never force you into anything unlike many other dealers.. The only thing they can improve upon is more details about few minor things like the options, paperwork or finance related issues because for a first time buyer many questions would come into mind.. Hope their new building gets up and running pretty fast because we hardly had any food/coffee.. These are all pretty minor stuff but my overall experience was very good.... More

Everyone at the dealership was truly a pleasure to work with. I came in to test drive a 2010 Mazda3, both the 4-door and the 5 door on Feb 20, 2010. The place was under construction so I felt a bit weird with. I came in to test drive a 2010 Mazda3, both the 4-door and the 5 door on Feb 20, 2010. The place was under construction so I felt a bit weird when I got out of my car to try to search for some sort of entrance, but the second I got out of my car, Mitch was there to greet me. I had dealt with Greg Flowers via email (where the communication was also excellent) but he was busy with other customers so Mitch took care of me. Mitch was extremely knowledgeable about both vehicles and when it came time to talk pricing he first went over a brief history of the dealership and their customer service record (they are family owned with salaried sales people who get a set commission fee no matter what the car sells for). There was absolutely no pressure and they were willing to meet a quote I had gotten from Quirk. When I informed them I was in a bit of a hurry as I planned to leave in time to test drive Jettas at a dealer nearby before making a decision they were not pushy at all. Greg Flowers had even made his way over to say hello when he was done with his other customers. I eventually came back the next weekend and decided to buy the Mazda3 sedan with the Moonroof/Bose package. They laid out all the fees including their invoice pricing showing me that I was getting the best possible deal without basically taking them to the poor house. This pricing matched the research I had done on Edmonds.com etc, and they explained everything to me up front. Next I met Al in Financing who showed me extended warranty information. This is generally a great place for dealerships to make the most profit. At no time did Al pressure me in anyway or tried to persuade me to get anything I didn't want. In fact, his main goal seemed to be to get me out of their as quickly as possible (he's a filing machine) plus he was even able to get me a deffered payment 45 days out. Finally I spoke to Alex with Customer Care. EXTREMELY nice fellow who went over the owners manual and owner loyalty program (free oil changes and every other service, etc.) answering any questions I might have had. He gave me the keys to the car and while we were talking Mitch had transferred the plates from my old car and taken off all the plastic, etc on the new one. I drove my new car off the lot that same afternoon. Definitely give these guys a shot if you're looking for a Mazda. More

The sales person quoted us a price and ensured us we will be getting 0% APR financing. When we returned to close on the car, we were told the price was the cash price. When I complained I was yelled at and t be getting 0% APR financing. When we returned to close on the car, we were told the price was the cash price. When I complained I was yelled at and told my wife (who negotiated the price) misunderstood the sales people. Standing my ground, they agreed to accept the price we were quoted, but the yelling and the stress they caused on us and our two kids made this a dreadful experience. I will never shop there again. More

TRANSPARENCY; TRUTH; and TEST DRIVE These are the makings of a good car dealership. I was truly very impressed by all who worked at Wellesley Mazda. Thank you for making our first MAZDA and first buying expe of a good car dealership. I was truly very impressed by all who worked at Wellesley Mazda. Thank you for making our first MAZDA and first buying experience a GOOD one. P.S We love the MAZDA5. More

Found my car on the internet! Excellent communication. Drove 2hrs from southern RI. Wonderful nonpressured sales person,& process. Fantastic f/u service,as well as communication with my local Mazda dealer Drove 2hrs from southern RI. Wonderful nonpressured sales person,& process. Fantastic f/u service,as well as communication with my local Mazda dealer for futher as needed service that offered.All around great experiance. ZOOM ZOOM!!!!! More

Bought my CX9 from Wellesley Mazda July 2009 and have had it in for service twice. Staff is very friendly, efficient, and accomodating. Looking forward to the cosntruction being completed. I have nothing bu it in for service twice. Staff is very friendly, efficient, and accomodating. Looking forward to the cosntruction being completed. I have nothing but positives to say and would definitely recommend for sales and service More

Wellesley Mazda is worth the drive!! I drove from Western MA to purchase a CX9 (after much research online and not knowing anything about Wellesley Mazda except for the fact that they had the exact c Western MA to purchase a CX9 (after much research online and not knowing anything about Wellesley Mazda except for the fact that they had the exact car I wanted)and have been highly impressed with their outstanding level of customer service. Each and every employee from the sales team to the service personnel has made a conscious effort to be attentive to my needs as the customer in a friendly, helpful, relaxed, comfortable & professional manner. What stands out and leaves a lasting impression in my mind is this great group of people at Wellesley Mazda - they are the ones that make this dealership stand out among the rest!! I would highly recommend Wellesley Mazda to anyone purchasing a car or having service performed, and look forward to dealing with them in the future. More

I bought my car from Wellsley Mazda in 2007. The last 2 years has been wonderful. I bring it in for regular service and I have had a great experience every time. They get me in and out quickly and my car i years has been wonderful. I bring it in for regular service and I have had a great experience every time. They get me in and out quickly and my car is washed every time. Its so easy booking my visits on line, and they are great about sending out email reminders. I wouldn't take my car anywhere else. I definitely plan on buying my next car from this dealership as well. More

What a wonderful--dare I say enjoyable?--experience! What a wonderful--dare I say enjoyable?--experience! Last night, I took a trip out to Wellesley Mazda with my boyfriend, Anthony, who had his sight What a wonderful--dare I say enjoyable?--experience! Last night, I took a trip out to Wellesley Mazda with my boyfriend, Anthony, who had his sights set on a new Mazda 3, 2.5. After weeks of research and planning, Tony knew exactly what he wanted -- and knew, too, that he didn't want to be haggled, hassled, etc. (you know, all that unpleasant stuff so many of us have experienced during the car-buying process ... )-- and so we set out together to try and claim the prize. IMMEDIATELY, we were greeted with a smile and a handshake by Mitch Harris, one of the dealership's wonderful Sales & Leasing Consultants. After a brief wait (as the team worked to locate the car Tony had inquired about -- the exact car he had envisioned for himself), the three of us were off on a test drive. As Tony drove and I played with all the fancy buttons and looked in all the compartments, Mitch told us about the car, the dealership, himself, and what to expect from the buying process ... all without being the least bit pushy or entering into that hard-sell territory that so many of us potential purchasers fear and loathe the most. After the drive (which was excellent!), we sat down and got into the nitty-gritty of things. Mitch listened carefully and patiently as Tony talked about his purchase plan -- what he wanted and what he didn't want -- and then Mitch filled in some gaps, asking questions along the way. NEVER ONCE was either Tony or myself pressured, mislead, pressed, or rushed into anything. In fact, Mitch -- and the rest of the Wellesley Mazda team -- was completely professional, patient, attentive, friendly, humorous, efficient and totally genuine. Ultimately (we spent about an hour and a half total at the dealership), Mitch brokered a deal -- with the help of others -- to get Tony his perfect car (and I do mean perfect -- from the color of the car, to the specs, and so forth) at the right price. And, it was all totally painless! Please trust me when I say that THIS IS THE PLACE to buy or lease your next car! I can honestly say that I have never -- either directly or indirectly -- experienced such a pleasant car buying experience, or left a dealership feeling so positive. The team at Wellesley Mazda really believes in building a customer base by making the customer happy ... this just makes all the difference. Go for it! Ask for Mitch! More