Wellesley Mazda

After visiting different dealerships in the Boston area (Mazda, Honda, Ford, Nissan, Toyota) in the long process of searching for my new car, and getting all kinds of experiences, some OK, some not so good (Mazda, Honda, Ford, Nissan, Toyota) in the long process of searching for my new car, and getting all kinds of experiences, some OK, some not so good, some very bad, I finally found what I wanted in terms of both product and service at Mazda Wellesley and had a very good experience throughout the purchase. I dealt primarily with Bill Iannelli and Mitch Harris, and they were very friendly and efficient, answering all my questions with honesty, at any time I felt I was being misinformed or misguided, on the contrary. The purchase went smoothly and I picked up my new car the next day, after the dealer took care of the registration and insurance paperwork. I was impressed by the attitude of the entire staff, from my first contact by phone to the time I picked up the car, everyone showed genuine interest in wanting to help me and no one acted as if they were bored or just going through the motions. I believe I got a good deal and so far I'm very happy with my new Mazda 3. I also plan to bring the car to be serviced by Mazda Wellesley to take advantage of their loyalty program. I would recommend Mazda Wellesley to anyone wanting to buy a Mazda in the Boston area. More

the sales staff I talked to Dan on the phone first & when I went to the showroom he was not in a very knowledgeable young lady handled the sale (I am not always good remembering names. I had dealings with Jo I went to the showroom he was not in a very knowledgeable young lady handled the sale (I am not always good remembering names. I had dealings with John in service with my previous car & he was always helpful when ever I came in for service. More

I was in the market for a newer Mazda, as I currently owned one and was unsure if I wanted to stay with the brand. I went and visited Wellesley Mazda right around Thanksgiving and met with Roberta. Rober owned one and was unsure if I wanted to stay with the brand. I went and visited Wellesley Mazda right around Thanksgiving and met with Roberta. Roberta was very patient with my indecisiveness and showed me both the Mazda 3 and Mazda 6 and allowed me to drive both with no hesitation. Roberta was also very helpful with answering any questions I had about the vehicles and gave her honest opinion on which one would be a better lifestyle fit for me. I initially walked away from the first deal and Roberta was pleasant with her follow up and when I came in the second round there was no haggling and I got a great price on both my trade and the new Mazda 6. I should note Roberta didn't display any of the typical shysterish sales tactics that some dealers like to pull and was the most real car salesperson I have dealt with in my 15 or so cars I have bought over my lifetime as she was asking me genuine questions about my life and was talkative. Mitch in finance was a pleasure to work with as well and wasn't pressuring to buy typical dealer add-ons. All and all I enjoyed my experience with Wellesley Mazda and recommend them for a purchase especially if your going to go through Roberta! More

After purchasing our car, we were told by Roberta that I could come back the next day (Wednesday) to pick up the completed registration (transfer of plates). I called before I went to pick them up, and Robe could come back the next day (Wednesday) to pick up the completed registration (transfer of plates). I called before I went to pick them up, and Roberta informed that the registration was not ready yet and was told to try back the next day (Thursday). I called again on Thursday mid-day and was told that they still did not have my registration, but that it should be done by that afternoon. I offered to come pick it up, but Roberta told me that she would prefer to mail it. My husband & I were heading out of town for the weekend, so I asked that the registration be mailed & faxed to us, to make sure that we were covered. I confirmed both our mailing address and the fax number with Roberta. Upon on return on Monday, no registration had come in the mail or via fax. I once again called the dealership, and spoke to Alex who said he would look into the matter. I later got a voicemail from Roberta saying she had mailed out the registration, but could fax it over if I provide her a fax number (a number that I had given her twice already). I called back & Roberta had left for the day. I spoke with Jeff, who said he would look into it and call me back. An hour later, Jeff called & said he could fax it over. Once again, I gave the fax number. Yet again, nothing came through. (And no, the fax machine isn't broken. other faxes are coming through.) At this point, the car is not legal to be on the road because the seven day window to get the car inspected has passed, and the inspection can not be done without the registration. I called again this morning, and again reached Alex, who said he would pass the message along once more to Roberta. I called again about 2 hours later & finally got Roberta on the phone. I explained to her my frustration & ask that she work to resolve it. At this point my frustration had built up because I had to be so proactive in fixing the process instead of Roberta fixing it for me. When I implied that I did hold her accountable for the inability to resolve the issue, Roberta got very defensive with me. She finally offered to deliver the registration to the location of where the car is parked, and then hung up on me after getting the address. UPDATE - Roberta never delivered the paperwork. My husband went in to pick it up. When it finally did come in the mail, both the registration & the postage were dated Saturday (two days after Roberta swore she got it & mailed it). HOWEVER, the customer service manager called us & apologized for Roberta's behavior & attitude. More

My experience w/ Wellesley Mazda was one of the better ones I've had. I went on a Saturday morning to test drive a new Mazda 3. The dealership was pretty empty, but I noticed that it was modern and clea ones I've had. I went on a Saturday morning to test drive a new Mazda 3. The dealership was pretty empty, but I noticed that it was modern and clean compared to some of the dealers I've recently been to. Plus, it wasn't big by local dealer standards i.e. less intimidating. A salesperson, Greg A. , welcomed me and asked several questions about what I was looking for . Fifteen minutes later, we took a quick test drive around the area. The test drive left me undecided about the car, but instead of facing the inevitable dealer tactics and arm twisting, Greg and his sales manager simply told me about the incentives Mazda was offering for any remaining 2010 vehicles and hoped that my experience w/ them was a good one. Well it was, and if I do decide on the car, I'm going back - no hassle buying experience. Why can't they all be this way... More

Wellesley Mazda definitely gives the customer a better experience than the 'mega-dealers'. The buying process was efficient and NOT consumed with an excessively lengthy charade of back and forth offers an experience than the 'mega-dealers'. The buying process was efficient and NOT consumed with an excessively lengthy charade of back and forth offers and counter offers. I went in without an appointment to see a lightly used (2010) Mazda5 that I saw on their website. I was initially worried when Roberta started off with a survey of 'what I felt was important in a car', but when I explained where I was in the buying process-- settled on a new or used Mazda5 and wanting to buy in the next week or two-- she listened and quickly shifted to showing me the car I came to see. Within 30 minutes of coming in the door I was test-driving it. 3 hours later I had bought it and completed all the trade-in and financing paperwork. The negotiated deal was OK price-wise. I feel I probably could have gotten a somewhat lower price elsewhere if that is all I cared about, but I also feel the price was fair and that the negotiation process was respectful of my time and intelligence (in other words, they were straightforward and there was not a lot of b.s.) I feel the 'customer loyalty program' was a bit oversold. They tell you every other scheduled maintenance is free, but what they do is just insert $33 oil changes in between every expensive real scheduled maintenance. It's nice to get free oil changes, of course, but its not like your getting a $400 scheduled service for free, and that is the impression you get at first during the sales pitch. I wish they had just said 'free oil changes' or shown the little booklet fully detailing the program up front. I would have still thought the program is nice, but I wouldn't have had as high expectations and I would not have felt a little disappointed after I bought the car and saw what the program actually was. What I was VERY HAPPY with was how Roberta handled a slight hiccup when I came back to pick up the vehicle that night. The second key to it was missing, and she speculated that it got locked up in the service dept which was closed. She offered to mail it to me the next day so I didnt have to come back. As it turns out the key was really lost, so she arranged to have a replacement made, and got it done quickly. Of course this is the right thing to do, but not every dealer would. I know from a similar experience at Charles River Saab in Watertown where I bought a used Saab 9-2x two years ago. The cigarette lighter/coin tray cover door was broken when I went to take delivery of the car, and they said they would order the part and replace it free of charge. I took their word, but over the next month I called both sales and service three times to arrange it and they never came through. The just gave excuses like 'we are having trouble locating the part'. They never followed up, and I finally gave up calling them back. So you see, because I had been burned before at other car-buying experience, I was especially happy when Roberta at Wellesley Madza handled the key problem gracefully and promptly. More

Great experience overall on the sale of a new CX9. Some small new car prep items like some of the tape being left on door handles and rear AC/Heat unit, window wash fluid not filled and a small pen mark on small new car prep items like some of the tape being left on door handles and rear AC/Heat unit, window wash fluid not filled and a small pen mark on the door arm rest. However, still very happy so far with the dealership. More

I was satisfied with their service. They were very friendly and easy to talk with them. Especially, my sales person is competent to explain and make me attractive to Mazda in terms of its quality and friendly and easy to talk with them. Especially, my sales person is competent to explain and make me attractive to Mazda in terms of its quality and price. Most of all, he is very patient to wait for our decision to buy a car. He is a good one. More

the folks at Wellesley Mazda are fantastic. Rather than pressuring my wife and I to make a purchase immediately, they respected our decision to wait and think over our options and out finances. My wife wa pressuring my wife and I to make a purchase immediately, they respected our decision to wait and think over our options and out finances. My wife was particularly grateful given her prior experience with hard sell dealerships that made her uncomfortable. In the end, we got a great car at a great price and had a great experience. Bill Ianelli and the Sales Manager (whose name escapes me at the moment) were great to work with and I would recommend Wellesley Mazda to anyone. More

We purchased a 2010 CX-9 from Wellesley Mazda. We had a great experience working with Bill and Dan on the initial sale and then again with Alex and Mitch after the sale. We are very satisfied with our pur great experience working with Bill and Dan on the initial sale and then again with Alex and Mitch after the sale. We are very satisfied with our purchase price. This is our second car purchased from Wellesley Mazda and we couldn't be happier. We highly recommend Bill Iannelli. He’s an upfront and honest salesman. More