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Wellesley Mazda
Wellesley, MA
1,181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,181 reviews
May 25, 2011
I just happened to come across Wellesley Mazda on the internet and found the exact car i was looking for. I called and I was greated by a friendly young gentleman by the name of Richard Dinkins. Richard internet and found the exact car i was looking for. I called and I was greated by a friendly young gentleman by the name of Richard Dinkins. Richard set up an appointment with me right away and we met later that day. He was very helpful and always made sure I was happy with the experience at the dealership. The reason why I gave this dealership the rating I did was due to the care and professionalism I received throughout the entire experience. We worked out a great deal and they made sure everything worked for me. I will recommend this place to others in the future. More
by noregrets20063
Employees Worked With
Richard Dinkins
May 12, 2011
GREAT EXPERIENCE! My wife and I went to Wellesley Mazda to look at a car and when it wasn't available Bill, (very friendly and accommodating), found an alternative. We were treated very well and there were to look at a car and when it wasn't available Bill, (very friendly and accommodating), found an alternative. We were treated very well and there were no high pressure sales tactics. They gave us a great price on the car and even though it took us 5 days to think it over the offered price didn't change. This was hands down the best dealership we went to and the way we were treated had a lot to do with us purchasing our car here. I would recommend the dealership to family and friends Mike. More
by mikekiers
Employees Worked With
Bill, Darren, Greg
April 25, 2011
When deciding to purchase a new vechicle, we tried a new approach making contact on line looking for a Mazda6. Sophia Soun contacting us immediately to assist in our quest to find a Mazda6. She provided tim approach making contact on line looking for a Mazda6. Sophia Soun contacting us immediately to assist in our quest to find a Mazda6. She provided timely updates on line and over the phone answering our many questions and making arrangements to come in to their dealership. When we arrived on Saturday we met with Gregg Flowers whom Sophie had arranged us to meet. He listen to our request of the type of vechicle we were looking for and arranged a test drive with Wayne Xides in a similar vechicle. Wayne was very imformative in explaining the various features of the vechicle and the difference between actual model and features we were looking for. The test drive allowed us to try out various features and Wayne consistly demonstrate a vast knowledge of various vechicle options and models. Upon returning to the dealership Dan McBride had already found a vechicle description which match our first choice and various payment options. Our goal to visit was to compare various dealership and service options. We made this clear to them and they were very patient working with us. Their sense of honesty and committed demonstrated to us that we did not need to look any further. We felt that they were not just selling us a vechicle but gaining our trust in providing further service over the coming year. We also were very impressed with the knowledge of all personel and Alex was very thorough in explaining all features and coverage related to our vechicle purchased. We look forward to continuing getting our vechicle serviced at this dealership. More
by jeannemel6
Employees Worked With
Sophie Soun, Gregg Flowers, Wayne Xides, Dan McBride, Alexander Kamergrodsky
April 16, 2011
I recently purchased a Mazda3 from Wellesley Mazda. The service and follow through that I received was excellent. I was not looking forward to buying a car as I have heard the experience can be difficult. service and follow through that I received was excellent. I was not looking forward to buying a car as I have heard the experience can be difficult. I am not someone who looks forward to the negotiating process and had been dreading the experience. From the moment I visited Wellesley Mazda, I was treated with terrific service. Roberta and Darren were friendly and informative. I did not get pressured, nor did I feel "wheeled and dealed" as I envisioned I would. I was offered a good and fair price for my vehicle. I asked for some extras which would take a little time to be installed and was informed of the process all the way through until delivery. I was also unable to get a ride to the dealership and was immediately offered to be picked up from my place of employment, in rush hour no less, to get my new car when it was ready. I love my new car. The vehicle was washed and in perfect condition with a full tank of gas. From start to finish the experience was smooth, efficient and pleasant. I couldn't be happier with the service and would recommend Wellesley Mazda without hesitation. Thank you Roberta and Darren! More
by carolina66
Employees Worked With
Roberta and Darren
April 15, 2011
I recently took a job outside of the city, so we needed a new car. We appreciated working with Roberta. She was very knowledgeable, provided excellent customer service, was attentive and honest. We were a new car. We appreciated working with Roberta. She was very knowledgeable, provided excellent customer service, was attentive and honest. We were also impressed with the whole process and everyone we met there, all the way to the final delivery and presentation of our car. More
by Pumpkin127
Employees Worked With
Roberta Viana
March 11, 2011
Our experience at Wellesley Mazda was pleasant and helpful. Our salesperson, Roberta was especially helpful in our decision to buy the Mazda 2, which we are quite happy with. She also expedited the pr helpful. Our salesperson, Roberta was especially helpful in our decision to buy the Mazda 2, which we are quite happy with. She also expedited the process of registration and trade in of our old car. There was a friendly and helpful session with the chief salesperson as well to make sure we understood our new car. All in all, we are very happy with our Mazda experience and like our new Mazda 2 very much. More
by joehunt66
Employees Worked With
Roberta
March 03, 2011
From the sales deptartment to the service department, my experience has been amazing. I came in on a Wednesday to find my new car, and after filling out paper work having a tight schedule they took care of experience has been amazing. I came in on a Wednesday to find my new car, and after filling out paper work having a tight schedule they took care of everything and by Friday morning i drove off the lot. The showed me all the features of the 2007 CX-7 that i bought, even though it was a used car, they took made me feel as if i was spending a million dollars. Top Notch service, great warranty and even a great commission plan for the sales of the cars so i know i didn't get ripped off. i have had the car for 2 months now and when i forgot to turn my lights off and drained my battery, they were only a phone call away! More
by monika2011
Employees Worked With
Roberta
February 06, 2011
On 12/26/2010, we visited Wellesley Mazda to buy a used 2007 Honda Odyssey with 89000 miles for $13950. On test drive we liked the car, however few things were uncertain- 1. The vehicle was not thoroughly 2007 Honda Odyssey with 89000 miles for $13950. On test drive we liked the car, however few things were uncertain- 1. The vehicle was not thoroughly tested. Salesman did not have idea if all the functions in the car were working e.g. DVD player. 2. Due to my job situation I was not sure how much down payment I can do which was going to be decided in 3 days. 3. Dealer did not change the price, but agreed to remove minor paint scratches on rear bumper. As these things were going to take time, salesman suggested that we should put down a deposit of $500 to hold the car until month end (However, agreement did not mention 12/31/2010 specifically). We agreed and paid the amount by credit card. They prepared an agreement which was signed by both parties and all 3 conditions were mentioned in the agreement. On 12/30/2010, when I called salesman to check about the status, he told me that he was not in office for last two days and someone else has sold the car. So all they can do is return my deposit. I was shocked that they did not even call me before selling the car. I declined to accept this refund as they had breached the agreement. On this, they suggest us to come down and meet their General Manager – Darren Bonanno. We explained Darren that we have an son with special needs and my job is moving away on 1/3/2011. Hence my wife urgently needed another car. Dealer’s mistake has caused us lost efforts and opportunity. He said he will do his best to help us. But he offered a car which was not an acceptable deal (Toyota Sienna). We told him that it was their mistake to sell the car and they should bear the loss if any. They should buy another 2007 Honda Odyssey with lesser mileage from market and sell it to us for $13950. He agreed to look in the market at that point. On 12/31 and 1/1/2011, on calling them several times, Darren did not respond. But he responded to my email that they could not find any car at that price. When I sent them Craigslist links that similar cars are available in market, he suggested we should spend extra money to buy car directly in the market. He completely declined that he ever agreed to provide us the deal at his loss and he is not obligated to meet the contract terms. He wrote he was merely helping us as he felt pity on us and we are trying to take advantage of his good heart. On 1/3/2011, he emailed me with receipt of -$500 (refund) by reversing the charge on my credit card. This entire episode has caused us emotional pain, anxiety and lost efforts. He openly dared us to go legal way if we wished and warned us not call or email them back. We felt completely helpless. More
by jsu1000
Employees Worked With
Darren Bonanno
December 20, 2010
After visiting different dealerships in the Boston area (Mazda, Honda, Ford, Nissan, Toyota) in the long process of searching for my new car, and getting all kinds of experiences, some OK, some not so good (Mazda, Honda, Ford, Nissan, Toyota) in the long process of searching for my new car, and getting all kinds of experiences, some OK, some not so good, some very bad, I finally found what I wanted in terms of both product and service at Mazda Wellesley and had a very good experience throughout the purchase. I dealt primarily with Bill Iannelli and Mitch Harris, and they were very friendly and efficient, answering all my questions with honesty, at any time I felt I was being misinformed or misguided, on the contrary. The purchase went smoothly and I picked up my new car the next day, after the dealer took care of the registration and insurance paperwork. I was impressed by the attitude of the entire staff, from my first contact by phone to the time I picked up the car, everyone showed genuine interest in wanting to help me and no one acted as if they were bored or just going through the motions. I believe I got a good deal and so far I'm very happy with my new Mazda 3. I also plan to bring the car to be serviced by Mazda Wellesley to take advantage of their loyalty program. I would recommend Mazda Wellesley to anyone wanting to buy a Mazda in the Boston area. More
by css1968
Employees Worked With
Bill Iannelli, Mitch Harris
December 19, 2010
the sales staff I talked to Dan on the phone first & when I went to the showroom he was not in a very knowledgeable young lady handled the sale (I am not always good remembering names. I had dealings with Jo I went to the showroom he was not in a very knowledgeable young lady handled the sale (I am not always good remembering names. I had dealings with John in service with my previous car & he was always helpful when ever I came in for service. More
by 3 dog man
Employees Worked With
John-(service) Dan Ianella (sales0
