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Wellesley Mazda
Wellesley, MA
1,214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,214 reviews
August 26, 2012
I visited Wellesley Mazda yesterday and had such a great experience that I had to share it. I have been shopping for a new vehicle for about six months. I have test driving about 10 different vehicles by ab experience that I had to share it. I have been shopping for a new vehicle for about six months. I have test driving about 10 different vehicles by about five different manufacturers. I met lots of sales people and managers during my journey and by far Joe and Dan were the most knowledgable and easy going. Joe took his time with me explaining the differences in packages and helped point me in the right direction from the start. After going on a fantastic test drive I knew that the Mazda 3 hatch with skyactiv technology was going to be my next new car. Joe invited me inside his service department, introduced me to his service crew and then we proceeded to work out some of the details on purchasing the car. I wont say what I paid, but I know it was a fair deal and most importantly Joe really maximized the time I spent at the dealership. I never felt like my time was being wasted or not appreciated. If your in the market for a new Mazda and don't want the run around then go to Wellesley Mazda and ask for Joe. More
by rpaseo
August 05, 2012
Last October, I was looking to buy a new CX-9. I started this journey by visiting my local dealer - Wellesley Mazda. Prior to visiting, I had carried out some research using various online websites (e.g., E this journey by visiting my local dealer - Wellesley Mazda. Prior to visiting, I had carried out some research using various online websites (e.g., Edmunds, truecar.com, etc) so I had a pretty good idea of the ballpark price other consumers were paying for the exact same spec. I quickly became frustrated with the pricing games being played by Wellesley Mazda. It became very clear to me that unless I introduced some competition, Wellesley mazda's price wasn't going to be much lower than the MSRP (which we all know is more than what the average buyer actually pays for a cx-9). Using truecar.com, gallo Mazda (Worcester) quoted me a price that was significantly less than the best price offered by Wellesley Mazda. I believe in buying locally and gave Wellesley Mazda an opportunity to sharpen their pencil. They couldn't come close. Up to this point, I have no issues with how Wellesley Mazda acted. However, what came next really disgusted me. Darren became quite nasty (even aggressive), and started saying that gallo were lying to me and suggested that when I showed up to collect the car they would tell me that it was no longer available. I challenged him on this theory, but his only response was that as a foreign national in the US who was buying his first car, I was being taken advantage of by a sleazy car dealer in Worcester! For all you car buyers out there, I'd like to report that Gallo fully delivered on their promise. I picked up the exact car I ordered for almost 2k less than wellesley''s best price. Buying a car is a significant investment. My advice to folks is to go somewhere that will treat you with respect and that won't waste your time with silly pricing games. I'm sure that Wellesley Mazda will publicly respond to this review refuting the facts......like they have to all other negative reviews on this site. Read the other reviews folks, and make your own minds up! More
by olliec
Employees Worked With
Darren Bonanno
December 22, 2011
Although I didn't ultimately buy a car from them, I wanted to post here what a positive experience I had at Wellesley Mazda. I worked with Wayne Xides, and he could not have been nicer or more knowledg wanted to post here what a positive experience I had at Wellesley Mazda. I worked with Wayne Xides, and he could not have been nicer or more knowledgeable about the Mazda 3. All the conversations were very relaxed, no sales pressure techniques whatsoever. I was shopping a little early in the life cycle of the 2012 Madza 3 model, before they had a manual in. After I drove the automatic, he arranged for me to test drive a manual and was very organized in his presentation of the various trim levels of the car. I ultimately did not buy it because it was not going to be available in the Grand Touring trim level with a manual (apparently corporate Mazda was confused on this point as well) but I was sorry I could not give him the sale. Highly recommended. I think all the sales people at this dealership work on salary, it definitely contributes to a nicer shopping experience. I was cracking up that there was a 'dealer cat' out front greeting customers (her name is Miata). More
by episue
Employees Worked With
Wayne Xides
December 19, 2011
Came in to buy a new car off online service pricing, and had a better deal from another dealer... I asked if they would match, but they forced me to come in to talk more about it without any commitment or i had a better deal from another dealer... I asked if they would match, but they forced me to come in to talk more about it without any commitment or indication (the first bad sign). I came in, and I was handled by 3 or 4 different people, the experience was most annoying, I felt like I was constantly a "hot potatoe" people kept handing off. I even saw my original sales person working withsomeone else while I sat waiting alone at the table... I was very annoyed by having to spend 2+ hours there to accomplish little when it was clear I wanted to buy at a given price. After much haggling, during which they insulted other dealers and implied they were bending over backwards for me by breaking their own rules, I was presented with essentially no better price than their initial internet offer (i.e. they refused to match the other dealer). I knew better and walked away, annoyed at my wasted time. I quickly took my business elsewhere to Rt. 1 and was treated much better there with constant attention and respect. Saved over $2000 by taking my business elsewhere. More
by anonymous124422
Employees Worked With
Too many to remember
December 05, 2011
After some initial issues I was contacted by the dealership and offered a much better deal and apology. They where very friendly and sincere about making things right. I did wind up purchasing dealership and offered a much better deal and apology. They where very friendly and sincere about making things right. I did wind up purchasing from them and it's been a positive experience since then. I believe in the power of social networking and user reviews ! More
by sjsherman
Employees Worked With
Darren + Joe
October 16, 2011
I am a 26 year old female and first time new car buyer, so the idea of dealing with a car salesman was intimidating. However, Bill treated me with utmost respect and by the time the sale was finalized I fe so the idea of dealing with a car salesman was intimidating. However, Bill treated me with utmost respect and by the time the sale was finalized I felt like I was being treated like family. Once you walk in, they are interested in finding a car that suits your needs by going through some questions before you take anything for a test drive, however everything is done in a timely manner. Bill was very knowledgeable about all features and aspects of the vehicle and went through everything very thoroughly. He was able to answer any questions I had. That same day I had went to nearby Subaru and Honda dealerships that definitely did not provide the same personalized experience as Wellesley Mazda. I highly recommend at least stopping at Wellesly Mazda even if you don't think you want to buy a Mazda (I started the day thinking I was going to buy a subaru). More
by jld53185
Employees Worked With
Bill Iannelli
October 11, 2011
Wow! This was the best experience anyone could ever hope for when buying a new car. The sales staff was friendly, honest and not pushy at all. I originally got price quotes at 3 other Mazda Dealerships. All for when buying a new car. The sales staff was friendly, honest and not pushy at all. I originally got price quotes at 3 other Mazda Dealerships. All three of them tried to add additional charges totaling about $1200. Their low quotes were a trick to get me in their showroom. Boy did I feel taken advantage of. Wellesley Mazda asked us to come in for a hassle free test drive. We were so impressed that we bought that night. I can't believe that people still fall for those deceptive tricks. Wellesley Mazda has earned a customer for life. More
by mazdalover
Employees Worked With
Darren
September 03, 2011
I've had the best experience ever at Wellesley Mazda. Everyone from the sales manager to the sales associate bent over backwards to facilitate my purchase. They went over all the paper work and answered Everyone from the sales manager to the sales associate bent over backwards to facilitate my purchase. They went over all the paper work and answered all my questions with great patience. The best thing for me was that they arranged new plates and registration so that I didn't have to go to the registry myself. They even scheduled my first oil change which is free and said that I could have a loaner if I needed it. I've had many automobiles and I can honestly say that this is the best dealership I've done business with. More
by amt62
Employees Worked With
john burke, wayne xides
August 30, 2011
I had an awfull expereince at Wellesley Mazda, with high pressure sales tactics and trapping customers with lies. Richie made me sign papers with pleas and his manager comes out barking that why did I sign pressure sales tactics and trapping customers with lies. Richie made me sign papers with pleas and his manager comes out barking that why did I sign papers. They would not give my driver's liscence copy back. Richie's sales manager was as rude as he can be, a total jerk, uneducated, without any manners and decency. I am highly disappointed with this dealership. I wonder if the oweners care at all and would talk to Richie and his manager about this incidence. More
by karashid
Employees Worked With
Richie Dinkins
August 22, 2011
I went to Wellesley Mazda based on the reviews from this site. The dealership definitely lived up to its reputation. I worked with Richie Dinkins and he was very laid back, personable, and knowledgeable. He site. The dealership definitely lived up to its reputation. I worked with Richie Dinkins and he was very laid back, personable, and knowledgeable. He didn't apply any pressure to make a sale on my 1st trip to the dealer. After test driving the car (2012 Mazda5) he respected my decision that I was just doing first pass on cars and was not ready to purchase at that time. Because of his attitude, after settling on the Mazda 5 I definitely wanted to come to back to Wellesley and Richie to work on a sale. The sales process was easy and there were no surprises. Richie answered all my questions or got people who could. The model/color car I wanted was not on site, but it delivered within a week. The finance people were good too. Because I have security alerts on my credit they were able to get me the information to thaw my account so they could run the credit check. One minor gripe was that they did not tell me that I actually qualified for a lower rate than advertised. But during the finance part of the sale they were able adjust the payments quickly. I would go back again for another purchase there. More
by cmlim
Employees Worked With
Richie Dinkins
