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Wellesley Mazda

Wellesley, MA

4.9
1,182 Reviews

965 Worcester St.

Wellesley, MA

02482

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Showing 1,182 reviews

August 28, 2012

John Fish was new and very flat. He read the Shaker Group history/philosophy cards verbatim and with no enthusiasm. Greg Flowers was friendly until he realized we had to leave to pick up our daughter. More

by Sharlow66
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Flowers, John Fish
August 28, 2012

Great service. Joe was very helpful and honest. Would refer him to friends or anyone who is looking for a new or used Mazda in that area. Could not be happier wih my hatchback. The dealership had great s More

by tom.darcy.545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2012 -

Wellesley Mazda responded

Thank you so much for the recommendation! We are so glad to hear that you had a great experience here and that you love your hatchback. Thanks again and we hope you have a great Labor Day weekend! Sincerely, Wellesley Mazda

August 28, 2012

Great experience.very friendly and helpful.john was very knowlegeable. This was my first time at this dealership and would go.back in a heartbeat More

by kaitlin21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2012 -

Wellesley Mazda responded

Thank you so much for the great review! We are so glad you had a great experience here. Thanks again and we hope you are having a great August! Sincerely, Wellesley Mazda

August 28, 2012

I just wanted to say, that even though I did not buy a car from Wellesley Mazda, my experience looking was great. I met with Paul Liaknickas & his manager Dan to talk prices, unfortunatley my credit score More

by awhite08212
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 31, 2012 -

Wellesley Mazda responded

Thank you so much for the great review! We are so glad you had a great experience here and didn't feel pressured. Thanks again and we hope you are having a great August! Sincerely, Wellesley Mazda

August 27, 2012

I recently moved from out of state. Being new to the area, I googled local dealerships in the central mass area. I've owned a Mazda 6 before and really liked the car. I was approached initially by Wayne More

by Koxgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2012 -

Wellesley Mazda responded

Thank you so much for the kind words! We are so glad you had a great experience here. Thanks again and we hope you are having a great August! Sincerely, Wellesley Mazda

August 27, 2012

I was very happy with the customer service James gave me. I came in looking for a used Honda Civic and he was there to answer all my questions and more. I did not buy the car at the time because it was out o More

by Taylabrown2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keenan
Aug 27, 2012 -

Wellesley Mazda responded

Thank you so much for the great review! We are so glad you had a great experience here and we can't wait to work with you in the future. Thanks again and we hope you are having a great August! Sincerely, Wellesley Mazda

August 27, 2012

We owned a Mazda3 and needed a used car for our sons, so we went back to Wellesley Mazda. Bill Iannelli did a great job listening to our needs and providing us with options to choose from. The boys are very More

by Charles Pandil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Iannelli
Aug 31, 2012 -

Wellesley Mazda responded

Thank you so much for the great review! We are so glad to hear that you and your family had a great experience here! Thanks again and we hope you are having a great August! Sincerely, Wellesley Mazda

August 27, 2012

I find searching for a car to be very stressful, this was fun & the sales person James had a good sense of humor and was very knowledgable. It is early in my search, but I will recommend this dealership. More

by DarleneN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keenan
Aug 31, 2012 -

Wellesley Mazda responded

We know the car purchasing process can be stressful and we are so glad to hear that we were able to make it fun for you! Thanks for the great recommendation and have a great rest of the Summer! Sincerely, Wellesley Mazda

August 26, 2012

I visited Wellesley Mazda yesterday and had such a great experience that I had to share it. I have been shopping for a new vehicle for about six months. I have test driving about 10 different vehicles by ab More

by rpaseo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2012 -

Wellesley Mazda responded

Thank you so much for the great review! We are so glad you had a great experience here and that Joe and Dan were able to help you. Thanks again and we hope you are having a great Summer! Sincerely, Wellesley Mazda

August 05, 2012

Last October, I was looking to buy a new CX-9. I started this journey by visiting my local dealer - Wellesley Mazda. Prior to visiting, I had carried out some research using various online websites (e.g., E More

by olliec
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren Bonanno
Aug 20, 2012 -

Wellesley Mazda responded

Dear Olliec, We apologize for the experience you had here at Wellesley Mazda. Due to your review we wanted to look up the case at hand but unfortunately it was hard to find any information because the review is anonymous and the event being referenced was over nine months old. However, after doing extensive research we were able to identify the case at hand. Although we are not disputing the fact that you had an unpleasant experience here at Wellesley Mazda, we believe the real issue was caused by poor communication on our part. I would like to offer my sincere apologies for making a local Mazda customer travel to Worcester to purchase a vehicle. Based on our notes and my recollection of your visit I know why our price seemed much higher than the competition. During your visit, I was trying to explain that our price included all state sales taxes and fees which totaled to around $2,164. When I referred to Gallo Mazda I was merely referencing the fact that our quotes were an apples to oranges comparison. We work directly with Gallo Mazda dozens of times every year, purchasing and selling vehicles. From these experiences I believe they are a reputable establishment to do business with. One very valuable part of our offer that our competitors do not offer is Wellesley Mazda’s exclusive Owner Loyalty Program. With this program, every customer that has purchased a vehicle with us receives free oil changes, free loaner cars, free car washes, every other scheduled maintenance is free and much more. In light of our failure to express our offer to your clearly, I would like to extend this exclusive program to you. Please call me directly if you would like to accept this program as an apology and also as a gesture of our appreciation. When you call, I will gladly explain the full details of the owner loyalty program. This will help you save money in the long run and save you from those long commutes to Worcester. Sincerely, Darren Bonanno General Manager Wellesley Mazda

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