Wellesley Mazda

I bought a new Mazda 3 from Wellesley Mazda last year in May and have consistently had really excellent service from them including help with little things I needed. The staff are all really friendly and in May and have consistently had really excellent service from them including help with little things I needed. The staff are all really friendly and incredibly helpful. In 30 years of owning and servicing cars this is the best dealership I've ever been to. They don't condescend to women, like so many other dealerships do. I would recommend them 100% More

My wife and I found that Jayson was from the start genuine and honest. I think that is a golden trait in sales and especially automobile sales. Our experience was closer to talking about cars with an genuine and honest. I think that is a golden trait in sales and especially automobile sales. Our experience was closer to talking about cars with an old friend than being handed sales pitches. I did not experience any of the horrible reasons people hate buying a used car. It was a great experience and I would highly recommend Jayson and Wellesley Mazda. More

Jason was prompt, friendly, highly professional and was quite knowledgeable in answering my questions about your CX-7 line. Despite my final decision not to buy a Mazda at this time, I would nonetheless re quite knowledgeable in answering my questions about your CX-7 line. Despite my final decision not to buy a Mazda at this time, I would nonetheless recommend both Jason and Wellesley Mazda to anyone I know in the market for a new or used vehicle. Many thanks. More

Bought a new 2012 Mazda 5. Overall, a great car-buying experience. Went to another area dealership first and had a pretty terrible experience... should have gone to Wellesley first! Here, they were very f experience. Went to another area dealership first and had a pretty terrible experience... should have gone to Wellesley first! Here, they were very friendly and treated me with respect and professionalism. Would recommend both the car and the dealership. More

There are a number of dealers in the area who were more competitive and respectful. Although this dealership is the closest to my residence I would not return there. competitive and respectful. Although this dealership is the closest to my residence I would not return there. More

They might be great when you're paying them, not when you want to get your NEW car fixed on their warranty... I bought a 2011 Mazda 3 here in late June 2011. By the end of 2012 it was making this awful hi want to get your NEW car fixed on their warranty... I bought a 2011 Mazda 3 here in late June 2011. By the end of 2012 it was making this awful high pitched shrill noise whenever I used the air. I made an appointment with THIS dealership because I had bought my car here and my sales man calls me every few months to see "how I like my Mazda", I had generally liked the place so far. I drove two hours down there and explained what was going on. I was very clear on the fact that it didn't ALWAYS make the noise, it was sporadic, and that it didn't make it when the vent was on 4. First of all they quoted me a price of $220, which was ridiculous to me because my car is still under warranty. Anyway, the kid comes back an hour later and tells me I am all set to go, "there is nothing wrong with your car". I told him there most certainly was something wrong with it, the noise is unbearable when it comes on and it doesn't always do it. After trying to explain this to him several times he shrugs an says "I DON'T KNOW WHAT TO TELL YOU". I said, I know I am going to get back in the car and get halfway home and it is going to start up again...he says "make sure the dial isn't stuck between 2 numbers"... sorry do you think I don't know how to turn a DIAL? At this point he and the other mechanics are looking at me like I am crazy. So I leave. Go back to my car...dial is on 4! So of course it wasn't making the noise. About half an hour into my trip home...sound is back.... Upset about the encounter, I write an email to my salesman and the general manager explaining that I was extremely displeased with the "service" I received. I also BRIEFLY mentioned that I thought it was ridiculous that a new car would have a problem like this and that I would be charged $220 when it was still under warranty. Two weeks later I finally get a call from the salesman. He gets right into a defensive conversation about the fact that I was upset about the cost. Very rude. "I don't know what to tell you" again was the gist. I finally interrupted him and said the REAL PROBLEM was the horrid service, he suggested I bring it back in....Yeah right. In the end, I drove it up to Tully Mazda in Nashua...didn't take him long to figure out it was the blower....which is covered under warranty. My car is fixed at no cost and NO THANKS to Wellesley Mazda. When the GM doesn't care about how their customers are treated, it speaks volumes. GO ELSEWHERE. The kid at the service desk name was Max, it wasn't available for the selection above. I don't know the service man's name. More

Bill was great all around. He took me on a test drive, explained all the features of the car. He told me all the options and was very patient with my general indecision. He was helpful, friendly, and in explained all the features of the car. He told me all the options and was very patient with my general indecision. He was helpful, friendly, and in the end I bought a car I really like and I think it was a good deal. I left very happy with what I got. However, some other aspects of the dealership were not ideal. It took 5-10 phone calls to set up delivery. At one point someone told me that I could not pick up the car until Thursday night but had to pick it up by Friday (a very small window for someone working). When I called back to say, ok, I'll pick it up Thursday night, someone else told me it wouldn't be ready. So then I set up an appointment for Saturday. Bill then called me on Friday asking when I would come get it which means they never bothered to tell him. It was ridiculous and frustrating. Also, when I requested a quote online (before coming in), no one sent me a quote they just tried to make me an appointment. When I wrote back and said "send me a quote" they didn't send it for the right type of car. The online quote system is useless. More

This dealership has the worst customer service and overall quality of service I have ever encountered. Do NOT get your car serviced there. In addition to being charging too much, you can also expect overall quality of service I have ever encountered. Do NOT get your car serviced there. In addition to being charging too much, you can also expect to be lied to, treated unfairly, and screwed over in any way possible. If you're lucky, they'll even cause extra damage to your vehicle and then denying doing so. I highly recommend taking your car ANYWHERE but there. More

Wayne and kevin are very friendly. I bought a new mazda3 2012. Wayne meet me as soon as I started to look at cars and is very smart and had an answer for everything I wanted to know. He, I think got a kick 2012. Wayne meet me as soon as I started to look at cars and is very smart and had an answer for everything I wanted to know. He, I think got a kick out of me and my sister getting him to deal with us on what we wanted. He kinda made it fun for us and was always polite to us very easy to deal with. I will from now on be a regular customer at this wellesley mazda. My sister bought her suv here and had a pretty good experience herself. Thanks again mazda I love your autos!! More

I recently purchased a 2013 CX-5 Grand Touring at Wellesley Mazda, and I worked with Bill Iannelli. The whole experience was very positive. Bill was very easy going and comfortable to work with. I Wellesley Mazda, and I worked with Bill Iannelli. The whole experience was very positive. Bill was very easy going and comfortable to work with. I didn't feel any pressure, so the decision was exciting, not stressful. If you are interested in a Mazda, go see Bill at Wellesley Mazda! More