Wellesley Mazda

Very poor lack of follow up. When purchasing car, salesperson was supposed to contact me with date/time my car would be available. Never received call. Salesperson knew I would be starting work and n salesperson was supposed to contact me with date/time my car would be available. Never received call. Salesperson knew I would be starting work and needed the car for work by a certain date and still no follow up. I kept calling the dealership for any status and would leave a message or be told that they would call me back. Never happened. There were insurance issues with my car that were never brought to my attention - I only found out after calling about when I could get my car. Again, lack of follow up. Purchased an accessory for car that after installed was not what was promised. I have yet to speak to a manager (have left several messages) or the salesperson about this. If you buy your car here - they will nice and courteous. If you have any issues or need them to contact you for anything at all - it will not happen. There were other reviews of this dealership stating the same problem. I ignored them thinking they were 1-off's. Boy was I wrong. I will never purchase from this dealer again. More

This dealer was terrible to work with. They tried to pressure me to buy a couple of times with the classic lame pressure tactics. Since they are local to be I tried to give them a chance to win my busi pressure me to buy a couple of times with the classic lame pressure tactics. Since they are local to be I tried to give them a chance to win my business. They said they would match my best alternate quote. When I came in they backtracked on the match. Greg Flowers was rude and angry. I walked out frustrated that they wasted my time. The manager came out to my car and offered to fill my gas tank (which was full). More

Bill was honest and helpful. He helped us in finding the exact car that we wanted. Mazda CX-5 ( RED ) I love it so much!! I already told friends to look for him if they are planning to purchase a Mazda. exact car that we wanted. Mazda CX-5 ( RED ) I love it so much!! I already told friends to look for him if they are planning to purchase a Mazda. More

Prior to going to Wellesley Mazda I did look at the reviews via Dealerrater, and was impressed by what I read. The dealership also had the models, in the colors and trim I was looking for. So although reviews via Dealerrater, and was impressed by what I read. The dealership also had the models, in the colors and trim I was looking for. So although 2 other Mazda dealerships were closer, iut was an easy choice to make the drive to Wellesley Mazda. I was not disappointed. I was warmly greeted upon entering the showroom after taking some time to look over the cars and CUV's in the lot. Sales Management sent over Wayne Xides to assist me with any questions and discuss my visit there. I told Wayne I was trying to decide on purchasing the CX-5, or Mazda6 (Grand Touring for both). He quizzed me on what items I was looking for, why I was choosing the high trim level to be sure I really understood all the items included and whether they fit my actual needs for the car (or CUV). Nice touch. I was informed I could certainly drive both models, and he made sure to obtain the trim and models (AWD) for the CUV, so I could actually test what I might later purchase. The conversation, information and test drives were very relaxed, and Wayne's knowledge and support of the Mazda line of vehicles was evident in any questions I asked, or information that he provided. I did not hide the fact that I was looking to buy a vehicle today. I did see the Stormy blue (sand interior) CX-5 - one of the vehicles I was looking at, drive off the parking lot (to a new lucky buyer) when I drove in, so I was already a little apprehensive at getting the color and model I wanted, but although both vehicles drove fantastic, I had to go with the soul red Mazda6 Grand Touring. The Sales person and credit manager worked with me to allow my purchase of the mazda6 right on the showroom floor. It ...was...stunning. The dealership was very busy on the Saturday Columbus Day weekend, so my stay was a bit longer than expected, but the service from all personnel I spoke with was top notch. They processed my registration well within the 7 days, even though Monday was a holiday, and everything went smoothly. Lastly, the dealership itself has an amazing customer focused loyalty program. I am very glad I researched the dealerships before going to make my purchase. Thanks to all at Wellesley Mazda :) More

Bill Iannelli understood what we were looking for and did not hesitate to accommodate our needs. We walked into Wellesley Mazda only to take a peek at options prior to moving forward with a purchase we h did not hesitate to accommodate our needs. We walked into Wellesley Mazda only to take a peek at options prior to moving forward with a purchase we had set our minds on elsewhere. The professionalism and courtesy Bill showed us was more than enough to sway our minds, and we left happy with a beautiful new car at a good deal. Best dealer I have dealt with. Thanks, Bill. On a side note, I feel that the young new manager we discussed financing options with (I don't recall his name) could improve a lot with regard to dealing with customers. Despite our disinterest, he was quite insistent on our purchasing warranty options. Other than that, everyone else at the dealership was wonderful. I would recommend to a friend. More

I went to find a brand new mazda 3 car. And Bill helped me a lot through the whole process. He is a man of kindness. me a lot through the whole process. He is a man of kindness. More

I would purchase my second car from Wellesley Mazda if given the chance. Roberta Garces Viana was our sales agent, and she took great care of us, and helped us a lot throughout the process of purchasing o given the chance. Roberta Garces Viana was our sales agent, and she took great care of us, and helped us a lot throughout the process of purchasing our pre-owned Mazda 3 s GT hatchback. I would recommend to friends and family. More

Point to point talk. No fuss. Very professional and friendly attitude. Delivery was done very quick. Most of all i am counting on customer service. friendly attitude. Delivery was done very quick. Most of all i am counting on customer service. More

Great experience. Roberta was knowledgeable and was extremely helpful and spent effort to create a pleasant buying experience. Everyone at the dealership was friendly and looking forward to experiencin extremely helpful and spent effort to create a pleasant buying experience. Everyone at the dealership was friendly and looking forward to experiencing the loyalty program. More

I was on a time constriction with strict budget considerations and they were amazingly friendly, accommodating and efficient, and turned around a new car purchase in less than 2 hours from when I p considerations and they were amazingly friendly, accommodating and efficient, and turned around a new car purchase in less than 2 hours from when I pulled in to when I pulled out with the car in my possession. I will (and already have) highly recommend both Bill and Wellesley Mazda to anyone in the market for a new car and look forward to future purchases. Easily the best experience I've had at a car dealership, and this was my 6th purchase. More