Wellesley Mazda

Although we didn't end buying a car, the salesman, Kyle, was great. He was not pushy, was informative, got information when needed and never BS'ed. We really trusted what he said. We would have love Kyle, was great. He was not pushy, was informative, got information when needed and never BS'ed. We really trusted what he said. We would have loved to buy car from him (Mazda 3 hatchback), and nearly did, but couldn't agree on a price with his superior/manager as I was about to leave the country for a few days, and his manager felt it would be too rushed. I bought a car someplace else, as the car I was interested was sold while I was away, so can't comment on the rest of the dealership, More

I was slightly apprehensive about the experience of buying a used car. Kyle made all my fears go away. He way extremely helpful and very knowledgeable about the product. He answered all my questions- a buying a used car. Kyle made all my fears go away. He way extremely helpful and very knowledgeable about the product. He answered all my questions- and I had many. Even after the sale was accomplished, he still made himself available for any problems of questions. I would be glad to recommend him to any of my friends interested in buying a car. More

From the moment we arrived at Wellesley Mazda to the moment we left. Bill Iannelli made us feel welcome and took care of our every need. He listened to our needs, came up with a great list of suggested moment we left. Bill Iannelli made us feel welcome and took care of our every need. He listened to our needs, came up with a great list of suggested cars and let us try them all out. He was straight forward, honest and extremely easy to work with (he even put up with my pushy father-in-law on the phone with a smile). At the end of the day we got the perfect car for our family at the perfect price. That was two years ago today and I still couldn't be happier with our purchase. I would (and have) recommend Bill to any one looking to purchase a new or used vehicle. Thank you Bill and thank you Wellesley Mazda. They still take good care of us to this day. More

It was a very efficient and hassle-free experience. We felt we were fairly treated and were able to drive away in our new car within only a few hours. felt we were fairly treated and were able to drive away in our new car within only a few hours. More

Very poor lack of follow up. When purchasing car, salesperson was supposed to contact me with date/time my car would be available. Never received call. Salesperson knew I would be starting work and n salesperson was supposed to contact me with date/time my car would be available. Never received call. Salesperson knew I would be starting work and needed the car for work by a certain date and still no follow up. I kept calling the dealership for any status and would leave a message or be told that they would call me back. Never happened. There were insurance issues with my car that were never brought to my attention - I only found out after calling about when I could get my car. Again, lack of follow up. Purchased an accessory for car that after installed was not what was promised. I have yet to speak to a manager (have left several messages) or the salesperson about this. If you buy your car here - they will nice and courteous. If you have any issues or need them to contact you for anything at all - it will not happen. There were other reviews of this dealership stating the same problem. I ignored them thinking they were 1-off's. Boy was I wrong. I will never purchase from this dealer again. More

This dealer was terrible to work with. They tried to pressure me to buy a couple of times with the classic lame pressure tactics. Since they are local to be I tried to give them a chance to win my busi pressure me to buy a couple of times with the classic lame pressure tactics. Since they are local to be I tried to give them a chance to win my business. They said they would match my best alternate quote. When I came in they backtracked on the match. Greg Flowers was rude and angry. I walked out frustrated that they wasted my time. The manager came out to my car and offered to fill my gas tank (which was full). More

Bill was honest and helpful. He helped us in finding the exact car that we wanted. Mazda CX-5 ( RED ) I love it so much!! I already told friends to look for him if they are planning to purchase a Mazda. exact car that we wanted. Mazda CX-5 ( RED ) I love it so much!! I already told friends to look for him if they are planning to purchase a Mazda. More

Prior to going to Wellesley Mazda I did look at the reviews via Dealerrater, and was impressed by what I read. The dealership also had the models, in the colors and trim I was looking for. So although reviews via Dealerrater, and was impressed by what I read. The dealership also had the models, in the colors and trim I was looking for. So although 2 other Mazda dealerships were closer, iut was an easy choice to make the drive to Wellesley Mazda. I was not disappointed. I was warmly greeted upon entering the showroom after taking some time to look over the cars and CUV's in the lot. Sales Management sent over Wayne Xides to assist me with any questions and discuss my visit there. I told Wayne I was trying to decide on purchasing the CX-5, or Mazda6 (Grand Touring for both). He quizzed me on what items I was looking for, why I was choosing the high trim level to be sure I really understood all the items included and whether they fit my actual needs for the car (or CUV). Nice touch. I was informed I could certainly drive both models, and he made sure to obtain the trim and models (AWD) for the CUV, so I could actually test what I might later purchase. The conversation, information and test drives were very relaxed, and Wayne's knowledge and support of the Mazda line of vehicles was evident in any questions I asked, or information that he provided. I did not hide the fact that I was looking to buy a vehicle today. I did see the Stormy blue (sand interior) CX-5 - one of the vehicles I was looking at, drive off the parking lot (to a new lucky buyer) when I drove in, so I was already a little apprehensive at getting the color and model I wanted, but although both vehicles drove fantastic, I had to go with the soul red Mazda6 Grand Touring. The Sales person and credit manager worked with me to allow my purchase of the mazda6 right on the showroom floor. It ...was...stunning. The dealership was very busy on the Saturday Columbus Day weekend, so my stay was a bit longer than expected, but the service from all personnel I spoke with was top notch. They processed my registration well within the 7 days, even though Monday was a holiday, and everything went smoothly. Lastly, the dealership itself has an amazing customer focused loyalty program. I am very glad I researched the dealerships before going to make my purchase. Thanks to all at Wellesley Mazda :) More

Bill Iannelli understood what we were looking for and did not hesitate to accommodate our needs. We walked into Wellesley Mazda only to take a peek at options prior to moving forward with a purchase we h did not hesitate to accommodate our needs. We walked into Wellesley Mazda only to take a peek at options prior to moving forward with a purchase we had set our minds on elsewhere. The professionalism and courtesy Bill showed us was more than enough to sway our minds, and we left happy with a beautiful new car at a good deal. Best dealer I have dealt with. Thanks, Bill. On a side note, I feel that the young new manager we discussed financing options with (I don't recall his name) could improve a lot with regard to dealing with customers. Despite our disinterest, he was quite insistent on our purchasing warranty options. Other than that, everyone else at the dealership was wonderful. I would recommend to a friend. More

I went to find a brand new mazda 3 car. And Bill helped me a lot through the whole process. He is a man of kindness. me a lot through the whole process. He is a man of kindness. More