Wellesley Mazda

Great car buying experience I bought a new Mazda 6 here. Fabiane was a very helpful sales agent who was very knowledgable about the vehicle as well as the customer loyalty perks I bought a new Mazda 6 here. Fabiane was a very helpful sales agent who was very knowledgable about the vehicle as well as the customer loyalty perks offered by Wellesley Mazda. More

Disrespect and dishonesty are the me of the game My family tried to buy a car here. Even put money down and were ready to complete the deal UNTIL car was not ready and dealer would not take respons My family tried to buy a car here. Even put money down and were ready to complete the deal UNTIL car was not ready and dealer would not take responsibility. Blamed my insurance company and then was disrespectful and " bullying" toward us. And then, told us we would forfeit our deposit if we did not go through with the purchase. Now they are attempting to keep the deposit - even though they incurred no expenses or cost. That goes against what is written in their agreement. All they can say is. "In MA we are not required to refund a deposit." More

Surprisingly great sales experience Great experience with Wellesley Mazda primarily because of the style and the substance of my encounter with the sales person, Fabi. Her overall demea Great experience with Wellesley Mazda primarily because of the style and the substance of my encounter with the sales person, Fabi. Her overall demeanor and attitude was just so refreshing, after visiting 6 other dealers. No games; not even close -- just a warm, friendly listener trying to provide a win--win situation. And she did. Greg and Alex were very good too, but Fabi convinced a very fussy and skeptical buyer to finally commit and to feel great about it. When was the last time you wanted to give a hug to your auto salesperson? I highly suggest asking for Fabi. More

Great experience. We were very happy with our experience at Wellesley Mazda. Fabi Folker was very pleasant, knowledgable and accommodating. We very much enjoyed worki We were very happy with our experience at Wellesley Mazda. Fabi Folker was very pleasant, knowledgable and accommodating. We very much enjoyed working with her in our search for a car. More

This is a Positive Review I've never felt so cheated, swindled, belittled and insulted in all my life. Bill Iannelli lied, spoke derisively, and treated me with great disrespec I've never felt so cheated, swindled, belittled and insulted in all my life. Bill Iannelli lied, spoke derisively, and treated me with great disrespect. In addition to the normal sales pressure pitches, they harassed, made empty promises (which will result in $800 in repairs), and only decided I was worth their time after I had posted a few negative reviews online (in fact, they read the reviews and contacted me in anger and incredulity before even looking at the email I had sent several days prior to posting the reviews). Sales manager Darren Bonanno did his best to rectify the situation by giving me a free touch-up to cover all the scratches Bill assured me would be gone when I picked up my car. However, Darren later added the ultimatum that he would only keep the promises made at the dealership if I did not post any further negative reviews. Funny - I was under the impression that their promises to me should've been upheld regardless. Instead, I was called "unethical" for sharing my negative experiences with Bill (though I feel it would be unethical not to share). So I agreed not to write any more negative reviews. Instead, I have edited this after Darren's prompting to be a positive review. There is no sarcasm intended. Darren is a good man, who has his customers, employees, and dealership at heart. He meant well, and did everything he could to mend things with me while still turning over a good profit for the vehicle. Barring Bill's empty promises, gruff rudeness, and insistence that I violate my rental car contract, I thought the employees were kind, helpful and courteous. Paul was an absolute sweetheart, and replaced a wheel cover (one of the things Bill promised would be done before I picked up the car) in the rain for me. As I mentioned, Darren and the rest of the staff did their best. For me, it was too little, too late, and I ended up spending more than I felt the car was worth, because I made the purchase under false pretenses. The dealership cannot be held responsible for Bill Iannelli's poor behavior and tactics. If you do end up buying from them, ask for Paul - he's down to earth and will treat you right. More

Craig was very informative Craig did a great job helping me with the CX-9. He was very knowledgeable, patient and professional. I would highly recommend this dealership and espe Craig did a great job helping me with the CX-9. He was very knowledgeable, patient and professional. I would highly recommend this dealership and especially Craig to anyone looking for a Mazda. More

Better car buying experience than most While I used the Consumer Reports car buying program to secure a price for my Mazda CX5, from the start I found this experience to be better than most While I used the Consumer Reports car buying program to secure a price for my Mazda CX5, from the start I found this experience to be better than most because of the lack of pressure. I also looked at the Honda CR-V, and the salesman there kept pushing me to buy immediately. Bill was friendly and professional and did not push me when I told him I wasn't quite ready. He gave me all the information I needed and let me test drive the car. I came away finding it to be a much less stressful experience than I've had before. More

Great experience! From start to finish this was the best car shopping experience I've ever had. We were promptly greeted at the door, offered coffee and only waited a c From start to finish this was the best car shopping experience I've ever had. We were promptly greeted at the door, offered coffee and only waited a couple minutes before Paul arrived. We had a particular car in mind and he brought it around and took us for a test drive. It was a great car, 2011 pre-owned Mazda 3 with a grand touring package, and it could have sold itself but Paul, with his knowledge and personality, put the icing on the cake and we were hooked! But the great customer service didn't end there. When we returned the next day to pick up the car, it was freshly washed and spotless in and out. Paul got us an extra key (a bit of a deal with having to get it programmed, etc.) and took us on a "tour" of the car showing us all the features and helping to set up our cell phones to the blue tooth and how the GPS worked. AND, when it came time to register the car, he met me on his day off and endured an almost 3 hour wait at the registry with just as much personality as he'd shown when we first met. A top notch salesman and all-round great guy! I wouldn't hesitate to recommend the dealership to friends and family and would definitely return if/when I'm in the market for a new or used car in the future. More

Wellesley Mazda I car shopped for about a month. The sales people were too pushy for me at most places. I finally became interested in the Mazda6 and went to Wellesle I car shopped for about a month. The sales people were too pushy for me at most places. I finally became interested in the Mazda6 and went to Wellesley Mazda. The experience was way less stressfull! There was no pressure and they let me test drive the car twice! I liked how the car drove so I bought it. I wish it had fog lights, a better stereo, and power seats for the price I paid though. I would however definitely recommend Wellesley Mazda over anywhere else I visited. More

Review of Mazda Wellesley and personell who work there My experience at Wellesley Mazda was exceptional: consistently courteous, informative, professional, polished, friendly service. The "cast of Mazda se My experience at Wellesley Mazda was exceptional: consistently courteous, informative, professional, polished, friendly service. The "cast of Mazda servers" was quite remarkable - four excellent informed men worked with me throughout the whole sale experience. I felt incredibly "taken care of". Greg Flowers was an ideal Sales Manager regarding decisions about the cost of my new Mazda 3, and the car that I traded in. He projected fairness in the context of his clarity of thought and well-meaning. Alex Kamergorosky seemed a master in anticipating my next questions, and was incredibly prepared as Customer Care Coordinator to facilitate with ease questions/answers that we exchanged and introducing me to my very own Mazda, with which I drove away. I especially appreciated the patience of Bill Iannelli in helping me to understand Mazda car classifications' jargon. I am not knowledgeable in the least with these types of car classifications; I do not comprehend well mechanical jargon or new technical devises - especially related to the newest computer jargon - in ALL - Bill was extremely patient, a very good listener, excellent at trying to get on to my "wave length" and when we connected, a very good and thorough teacher about all matters: Mazdaisms, mechanicalisms, and computerisms. In my several trips to Mazda Wellesley Bill was consistently prepared, emailed me in advance, and throughout all facets of my working with him towards making a good decision Bill was extremely helpful and insightful. On a 1-10 Scale I would rate Bill Iannelli as an outstanding 10 !! Sincerely, Jim Marvin Jameson Marvin More