Wellesley Mazda

Great dealership even though didn't by a car from them I was deciding between the CX-5 and the Subaru Forester. In the end I went with the Forester, liked the ride better, smoother. I will say the sales I was deciding between the CX-5 and the Subaru Forester. In the end I went with the Forester, liked the ride better, smoother. I will say the sales people at Wellesley Mazda were great. Very helpful and patient. I had lots of questions and they took their time to listen to me and answer truthfully. Very impressive. The two standouts were Gregg and Fabiane. Fabiane was really great in that she even let me test drive two models without her. I wanted to see how the car ran on the highway. She set the car up and let me go. Very impressive. She was fun to talk to, too. I'm happy with my Subaru but would definitely recommend the folks at Wellesley Mazda. More

Mazda6 is a great car I recently ordered a Mazda6 from Wellesley Mazda, the sales representative was very friendly and patient. He answered every single question I had. Oth I recently ordered a Mazda6 from Wellesley Mazda, the sales representative was very friendly and patient. He answered every single question I had. Other sales representative even borrowed to me a phone charger. The waiting time to talk with a sales person was not too long. I drove test the car and the sales representative explained all the functionality while we were in the ride. Unfortunately, they did not have the color I wanted so I was not able to get the car from them. More

Wonderful Experience Salesperson Fabiane Folker really made our experience. She was knowledgeable charming, a standout. She helped us find a great car. But more importa Salesperson Fabiane Folker really made our experience. She was knowledgeable charming, a standout. She helped us find a great car. But more importantly, she made us feel like we were joining a warm community centered around a family business. Working with her was a delight, and we look forward to returning to the dealership. More

Came Back to Buy Again I have bought my last two new cars at Wellesley Mazda. I have had great experiences with both of my Mazdas - first a Mazda 6, and now a CX5. This ti I have bought my last two new cars at Wellesley Mazda. I have had great experiences with both of my Mazdas - first a Mazda 6, and now a CX5. This time around I worked with Fabiane, who was great to work with - so friendly and knowledgeable, and not at all the high-pressure salesperson that I loathe. She was honest and patient, and made the process fun. I would recommend the Mazda line, and Wellesley Mazda - but be sure to work with Fabiane - there is another salesperson there who is an aggressive alpha male. More

Great car buying experience I bought a new Mazda 6 here. Fabiane was a very helpful sales agent who was very knowledgable about the vehicle as well as the customer loyalty perks I bought a new Mazda 6 here. Fabiane was a very helpful sales agent who was very knowledgable about the vehicle as well as the customer loyalty perks offered by Wellesley Mazda. More

Disrespect and dishonesty are the me of the game My family tried to buy a car here. Even put money down and were ready to complete the deal UNTIL car was not ready and dealer would not take respons My family tried to buy a car here. Even put money down and were ready to complete the deal UNTIL car was not ready and dealer would not take responsibility. Blamed my insurance company and then was disrespectful and " bullying" toward us. And then, told us we would forfeit our deposit if we did not go through with the purchase. Now they are attempting to keep the deposit - even though they incurred no expenses or cost. That goes against what is written in their agreement. All they can say is. "In MA we are not required to refund a deposit." More

Surprisingly great sales experience Great experience with Wellesley Mazda primarily because of the style and the substance of my encounter with the sales person, Fabi. Her overall demea Great experience with Wellesley Mazda primarily because of the style and the substance of my encounter with the sales person, Fabi. Her overall demeanor and attitude was just so refreshing, after visiting 6 other dealers. No games; not even close -- just a warm, friendly listener trying to provide a win--win situation. And she did. Greg and Alex were very good too, but Fabi convinced a very fussy and skeptical buyer to finally commit and to feel great about it. When was the last time you wanted to give a hug to your auto salesperson? I highly suggest asking for Fabi. More

Great experience. We were very happy with our experience at Wellesley Mazda. Fabi Folker was very pleasant, knowledgable and accommodating. We very much enjoyed worki We were very happy with our experience at Wellesley Mazda. Fabi Folker was very pleasant, knowledgable and accommodating. We very much enjoyed working with her in our search for a car. More

This is a Positive Review I've never felt so cheated, swindled, belittled and insulted in all my life. Bill Iannelli lied, spoke derisively, and treated me with great disrespec I've never felt so cheated, swindled, belittled and insulted in all my life. Bill Iannelli lied, spoke derisively, and treated me with great disrespect. In addition to the normal sales pressure pitches, they harassed, made empty promises (which will result in $800 in repairs), and only decided I was worth their time after I had posted a few negative reviews online (in fact, they read the reviews and contacted me in anger and incredulity before even looking at the email I had sent several days prior to posting the reviews). Sales manager Darren Bonanno did his best to rectify the situation by giving me a free touch-up to cover all the scratches Bill assured me would be gone when I picked up my car. However, Darren later added the ultimatum that he would only keep the promises made at the dealership if I did not post any further negative reviews. Funny - I was under the impression that their promises to me should've been upheld regardless. Instead, I was called "unethical" for sharing my negative experiences with Bill (though I feel it would be unethical not to share). So I agreed not to write any more negative reviews. Instead, I have edited this after Darren's prompting to be a positive review. There is no sarcasm intended. Darren is a good man, who has his customers, employees, and dealership at heart. He meant well, and did everything he could to mend things with me while still turning over a good profit for the vehicle. Barring Bill's empty promises, gruff rudeness, and insistence that I violate my rental car contract, I thought the employees were kind, helpful and courteous. Paul was an absolute sweetheart, and replaced a wheel cover (one of the things Bill promised would be done before I picked up the car) in the rain for me. As I mentioned, Darren and the rest of the staff did their best. For me, it was too little, too late, and I ended up spending more than I felt the car was worth, because I made the purchase under false pretenses. The dealership cannot be held responsible for Bill Iannelli's poor behavior and tactics. If you do end up buying from them, ask for Paul - he's down to earth and will treat you right. More

Craig was very informative Craig did a great job helping me with the CX-9. He was very knowledgeable, patient and professional. I would highly recommend this dealership and espe Craig did a great job helping me with the CX-9. He was very knowledgeable, patient and professional. I would highly recommend this dealership and especially Craig to anyone looking for a Mazda. More