Weirs Motor Sales - Service Center

Will NEVER EVER deal with Weirs Buick GMC again! They never titled a new 2012 truck when we bought it, and are now saying "not our problem" when the State of Maine CLEARLY says it is their responsib They never titled a new 2012 truck when we bought it, and are now saying "not our problem" when the State of Maine CLEARLY says it is their responsibility! More

I loved using this location for service. Then I had a different experience when Gregg was the rep. I felt like he should look at my face and not certain parts of my body, when conferring wit Then I had a different experience when Gregg was the rep. I felt like he should look at my face and not certain parts of my body, when conferring with me. He disgusted me, and I will never go there again now. More

Billed $1890 for service work never performed I brought my truck to Weirs because my it did not start. They told me I had water in the fuel tank and would cost $1000 to drop the tank and drain so, brought my truck to Weirs because my it did not start. They told me I had water in the fuel tank and would cost $1000 to drop the tank and drain so, I told to proceed. After, they said I had a bad fuel injector and needed to be replaced at a cost of $1000 so, I said to proceed. Next they told me I had a bad cylinder and need an engine rebuild or a replacement engine. I declined, paid Weirs $1890 and had my truck towed to another mechanic. The new mechanic told me and showed me, video and photographic proof, that the tank was never dropped, the bad fuel was never drained and the fuel injector was never changed. The new mechanic drained the bad fuel and now the truck runs like a champ. I e-mailed the owner and the service manager who both refused to work with me. All my interaction with Weirs Motors service was via phone and I assumed I was being treated fairly and honestly. Beware Weirs Motors Arundel Maine. More

Great service, better people Service advisor is very friendly. He helped me with all my questions and concerns without hesitation. Staff is very knowledgeable and on top of things Service advisor is very friendly. He helped me with all my questions and concerns without hesitation. Staff is very knowledgeable and on top of things. Thank you More

Watched a customer get accosted today by Service Tech The worst customer service imaginable. Today I witnessed a female customer verbally attacked and her keys thrown at her leaving her in tears by an The worst customer service imaginable. Today I witnessed a female customer verbally attacked and her keys thrown at her leaving her in tears by an employee of Customer Service Weirs Arundel. The ownership stepped in and was so unprofessional rude and crude to her I was appalled. I will take me business elsewhere and after what I witnessed today will NEVER recommend this dealership. BEYOND AWFUL! More

great experience Stopped at the dealership the night before a holiday weekend after work. Had a screw in my tire. Even though the service department was swamped they t Stopped at the dealership the night before a holiday weekend after work. Had a screw in my tire. Even though the service department was swamped they took the time to fix it. More

Awesome Service Department I have used their service department for all of my GM vehicles over the past 10 years. Sorry to see Bob and Glenn leave and was a little concerned go I have used their service department for all of my GM vehicles over the past 10 years. Sorry to see Bob and Glenn leave and was a little concerned going forward. Should not have been. Very professional and accommodating as I had to bring my truck back for a warranty repair. Was treated like a customer and they wanted to my business. More

POOR AND UNRESPONSIVE SERVICE DEPARTMENT. I 'VE TRIED TO HAVE SERVICE DONE ON MY GMC SIERRA 3/4 TON ON SEVERAL OCCAISIONS. THIS IS THE CLOSEST DEALERSHIP IN MY AREA.THE SERVICE DEPT. RARELY C I 'VE TRIED TO HAVE SERVICE DONE ON MY GMC SIERRA 3/4 TON ON SEVERAL OCCAISIONS. THIS IS THE CLOSEST DEALERSHIP IN MY AREA.THE SERVICE DEPT. RARELY CALLS BACK IN ANY KIND OF REASONABLE TIMELY MANNER AND WHEN THEY DO THEY SEEM INCONVENIENCED THAT I'M CALLING OR TRYING TO MAKE AN APPT. I'VE EVEN TRIED THEIR AFTER HOURS DROP OFF ASSUMING THEY WOULD CHECK THE VEHICLE AND GET BACK TO ME THE NEXT DAY. THE DROP OFF WAS MONDAY 09/12/ 2016 AND I STILL HAVE RECEIVED NO CALL BACK AS OF 09/15/2016. IT HAS REALLY MADE ME NOT CONSIDER BUYING ANY VEHICLE THERE. More

Weirs sales dept is great, service dept is horrible Purchase of my new 2015 Sierra from Weirs, was excellent and painless; sales department is accommodating, friendly, respectful, and helpful. Howeve Purchase of my new 2015 Sierra from Weirs, was excellent and painless; sales department is accommodating, friendly, respectful, and helpful. However, having warranty work done by the service department has been a nightmare. Poor service, service department doesn't call you back, poor workmanship, employees behind service counter are not always friendly. Due to the lack of respect I have received from the service department, I would not recommend or buy again from Weirs. Sales department I would give 5 stars and service department I give a 1 star. More

I had my front brakes (rotors and pads) replaced by Colony Buick in Watertown, MA. Returned to dealer on 4 separate occasions with unsatisfactory results with pulsating issues not resolved. I made Colony Buick in Watertown, MA. Returned to dealer on 4 separate occasions with unsatisfactory results with pulsating issues not resolved. I made an appointment with Weirs GMC in Arundel, ME after being frustrated with Colony Buick. The service manager, Bob Driscoll reviewed all the service records and repaired by brakes by properly identifying the problem (improper cutting of rear rotors and manufacturing defect with front rotors) and also gave me a loaner at no charge while my vehicle was being repaired. The service department, led by Bob Driscoll, at Weirs GMC is excellent and would recommend this service department for anyone looking for great and competent service on their vehicle. More