Weir Canyon Honda - Service Center

We had a problem with my daughter's 2019 Honda Civic EXL. The alarm would set and unlock at random when walking past the car. There was a problem with the door handle mechanism and it was draining the batter The alarm would set and unlock at random when walking past the car. There was a problem with the door handle mechanism and it was draining the battery. The reason I didn't give them five stars is because we had the car in for problems with the battery while the car was still under warranty. Weir Canyon replaced the battery under warranty, but didn't check to see if there was a reason the battery died other than just wearing out. If they had checked for a parasitic drain at the time it would have saved me and them money and time. However, they did replace the door handle at no cost to us because we were able to show there were factors leading up to this point. I am thankful they did cover the repair at no cost to us. More

Honda Weir Canyon, I usually bring my honda car here for anything but this time their service just got bad. I brought in my car Thursday morning for my broken front struts, even though I already told them w anything but this time their service just got bad. I brought in my car Thursday morning for my broken front struts, even though I already told them what the main problem was (with Jake) it still took the "End of the Next Business Day" for full diagnosis and quote. And guess what, the next day (second day) they told me and surpised me that parts were back order, I mean they could have figured this out earlier the first day. So I ended agreeing with the after market parts which is kind of a surprise knowing I'm at Honda delearship ( sounds like this Dealership is Compromised) but fine with me as long as it gets done with warranty, but it was not easy because I felt like i was getting trap it between corners of my situation since they know my car is not drivable and they quoted me same price as the original parts. Well, initially repair quote was $1600 including alignment for 2 front struts aftermarket parts for my Honda Pilot 2009 where as in American Tire Depot, quoted me $875 half their price quote with the same parts, but too bad I already brought it in their repair shop. I know it will be pricey with the delearship but not as surprisingly so expensive! Then Jake the service advisor, knowing American Tire Depot's price quote rechecked the price and lowered the price quote to $1315 with alignment which is still expensive compared to American Tire Depot's $875 will be completed the same day but my car is not drivable so If I pull my car out to bring it to American Tire Depot I will still have to pay Honda $100 for the diagnosis and pay another for tow truck, so i decided to just let Honda do it and negotiate the price but I guess I made a huge mistake letting Weir Canyon Honda do it. Well Jake lowered it down to $1150, to me still a little far away from ATD's $875 but I took the deal to avoid the hustle, but the hustle is not over, Jake told me the second day it will be ready the next day (third day) morning but again it took the whole day to install the 2 front stuts with alignment on the third day. Mark, service advisor on the third day told me it will be done at 4:30 pm and guess what, it got done exactly at 4:30pm which is so suspiciously obviously intentional but then again hustle is not over, when they could not arrange an Uber pick up for me from my place. Mark said there is not any Uber available which is nuts, yeah its my problem, they could have figured this out earlier and scheduled a pick up early in the morning because I already told Jake I also need a pick the day before plus Uber is always available unless they are not getting paid. So unfortunate that I dont have anybody to drop me off the dealership. This dealership not only NOT smart enough but also complacent enough not to solve problem like this, so I have to wait another day 4th day Sunday (tomorrow) to pick up my car hopefully its a better day. This dealership does not have any shuttle or loaner car and have bad transport coordination. This dealership is not worth my time or your time and they are not worth the price you will be paying. I just wonder what happen to "Honda Helpfulness" i guess now became "Honda Heckfulness". This will be the last time i will be bringing my car here, Weir Canyon Honda is expensively bad service with bad coordination. More

We especially like working with our service representative, Brian Tritz. We trust him and feel he is honest and knowledgeable. He is a perfect public relations representative. He is honest but representative, Brian Tritz. We trust him and feel he is honest and knowledgeable. He is a perfect public relations representative. He is honest but does not try to over sell us. Thank you, Brian, for your outstanding service for our 3 Hondas over the last 16+ years. More

Excellent customer service from Paul Gonzalez. We brought in our Odyssey for an oil change and tire rotation. Our van was ready in a timely manner and is driving much better than when we origina We brought in our Odyssey for an oil change and tire rotation. Our van was ready in a timely manner and is driving much better than when we originally brought it in for service. Thank you, Paul & Weir Canyon Honda! More

Brian paid excellent attention to detail and really took the time to know and address my concerns. My van was fixed and ready to go quickly and I am very grateful to have Brian at weir canyon Honda to take the time to know and address my concerns. My van was fixed and ready to go quickly and I am very grateful to have Brian at weir canyon Honda to take care of my van. More

Very helpful staff that would go above and beyond to help the customers get the best deal the customers get the best deal More

Amazing service once again from Paul Gonzalez in the service department. Above and beyond as always. Thank you very much! service department. Above and beyond as always. Thank you very much! More

Have been going to these guys for repairs and maintenance since 2009 when I got my Accord. They have never let me down! Brian helped me this time. He was honest about the services i needed and a few he found since 2009 when I got my Accord. They have never let me down! Brian helped me this time. He was honest about the services i needed and a few he found to be unnecessary. More

Great help from Jesus! The first time I went into a dealership for repairs and came out paying much less than I expected. The first time I went into a dealership for repairs and came out paying much less than I expected. More

Service department: Thank you for the most enjoyable experience as I comfortable waited a little over 3 hours. The environment was very pleasant The service was beyond my expectation. Marc Wiseman experience as I comfortable waited a little over 3 hours. The environment was very pleasant The service was beyond my expectation. Marc Wiseman was the first employee I met. He ordered the part needed and said come back in the morning. And Marc even remembered my name and what was wrong with the car when I drove in for service the next day. He greeted me like an old friend that was going to be taken good care of. That does not happen any place else. Marc made sure I was very comfortable an and brought the car to the door when it was fixed. I am amazed at how VERY nice everyone was to me. Paul was also very compassionate, and kept me posted on the time during the repair. This was my first experience with the service department and next time I will look forward to experience. MARC you are a true professional public relations representative for Honda Thank you for the extraordinary service and your kindness.. More