Weir Canyon Honda

Poor Customer service / Service Dept. Today was the second time the service department performed in a substandard way this year. The first time was when I brought in my CRV for service in Today was the second time the service department performed in a substandard way this year. The first time was when I brought in my CRV for service in April. I paid well over 800$ in costs (filters, tires, oil change) only to have to go back because an air filter that was "replaced " wasn't and not only that, the hose/housing for the filter was not even put back on. There was no real apology from service for this, I guess no damage had been done. Except the damage ended up being a lack of confidence in your service department and loss of future business for the whole dealership. Today was the second time. I dropped off my car in the morning after I had scheduled a 10:30 am appointment earlier this week. On the night-drop envelope, the dealer asks for a time "you will be calling" to ask about your car (which is not very customer friendly to put outreach back on the customer BTW) but I wrote in "noon". When I called, I was asked who I work with. I had no idea because I dropped off the key in the night box. Turns out George is his name. When I asked about the car, George said he didn't have a record of it. Then he said there was no key. Now I start to get worried that someone has stolen my car. I had made an appointment for 10:30am and it was sitting outside their department since 7am. Perhaps there is not a policy of checking random cars in the service area parking stalls in the mornings? Regardless, after hearing that there was no key I was confused about whether the envelope had no key or that there was not even an envelope. So I walked George through exactly what I did & what I wrote on the envelope. He clarified that there was not an envelope. He asked me to describe where I had dropped the key (which night drop box?) I described it. He confirmed it was the right location and said he'd have another look and get back to me. When George did call back, he explained that the envelope did not drop down and that if I had done it correctly my car would be completed right now. Seriously? Or, perhaps another reason is that the person checking the night box didn't sweep the entire box? I set an early appointment because I needed the car. Because of the way I was spoken to about the whole situation I decided to come pick up the car. So when George called me back to tell me he found the key I told him not to begin working on the car and that I was coming to get it right now. When I got to the service area the first thing I see is my car sitting unoccupied with the lights on. At least the car was on and not draining the battery. I went in to speak with George but he had gone to "lunch". Jim listened to my frustration and followed me out to the car. He offered no explanation , apology or anything really except that George was at lunch. I wish this was handled differently, that there was some effort at owning their part in what happened. I didn’t find it amusing either time. My time has been wasted and my peace of mind as well. I will not be recommending WC Honda nor will I be giving you my business. More

Excellent service! Wonderful people! John Mouroulis is a fabulous salesperson. He makes the whole process very nice and easy! Thank you so much! This is the fourth Honda we lease from Ca John Mouroulis is a fabulous salesperson. He makes the whole process very nice and easy! Thank you so much! This is the fourth Honda we lease from Canyon Honda in Yorba Linda, CA. More

Great I love this dealership, they always go out of their way to make sure you are happy. They are always up front with what they are going to do. I love this dealership, they always go out of their way to make sure you are happy. They are always up front with what they are going to do. More

Absolutely amazing! Wonderful experience!! My family and I couldn’t have asked for a better experience, truly so satisfied! I would 10/10 recommend! The staff is so friendly! My family and I couldn’t have asked for a better experience, truly so satisfied! I would 10/10 recommend! The staff is so friendly! More

Service advisor was fantastic I have purchased multiple cars from this dealership. The main reason I keep returning is this service department. Brian and Cory are fantastic to w I have purchased multiple cars from this dealership. The main reason I keep returning is this service department. Brian and Cory are fantastic to work with, honest and trustworthy. More

Great customer service Jim kept me updated on the status of my vehicle while using a loaner vehicle. Thanks again!l for the great customer service and the use of a loaner ve Jim kept me updated on the status of my vehicle while using a loaner vehicle. Thanks again!l for the great customer service and the use of a loaner vehicle. More

13 year customer - 6 Vehicles purchased Customer since 2005, purchased 6 vehicles over 13 years. Have a 2007 Accord with 260000 miles, maintained by Weir Canyon's highly technical and pro Customer since 2005, purchased 6 vehicles over 13 years. Have a 2007 Accord with 260000 miles, maintained by Weir Canyon's highly technical and professional staff. No unnecessary work recommend. IF its needed for safety you will be told. John More

Excellent, kind, and helpful! John provided such excellent service and help throughout the entire car purchasing process. Even though I had to test drive three cars, and I was goin John provided such excellent service and help throughout the entire car purchasing process. Even though I had to test drive three cars, and I was going back and forth between them, he was very patient and supportive throughout it all. I even started looking for a car back in early June and told him that I would have to wait a while until I could actually purchase one and he continued to be very understanding and never pressured me. He showed true concern towards my car needs because he wasn't just trying to sell me any car. He guided me in the right direction as I explained that safety and dependability were my top concerns in purchasing. Although it had been a long day because of my test drives, he made the entire process stress free. Thank you John! More