Weir Canyon Acura - Service Center

Nikki Salandanan was very helpful and accommodating. I was very very pleased with her friendly personality, professionalism and customer service. I would be very pleased to have Nikki handle any future se was very very pleased with her friendly personality, professionalism and customer service. I would be very pleased to have Nikki handle any future service needs. More

I had a very difficult problem with my 2013 RDX. The problem was intermittent and very hard to diagnosis. They did some work that was latter determined unnecessary and when I brought this to the attent problem was intermittent and very hard to diagnosis. They did some work that was latter determined unnecessary and when I brought this to the attention of the Service Director (Corey Smith). After investigating he refunded the entire amount and asked me to call him direct if the problem returns. All the people I have come into contact with at Weir Canyon Acura are extremely polite, helpful and professional. More

2 Weeks and still no Loaner Had to drive for 2 weeks with no AC / Radio / Backup Camera / Navigation because both display in my car suddenly stopped working 2019 Acura TLX. Can't Had to drive for 2 weeks with no AC / Radio / Backup Camera / Navigation because both display in my car suddenly stopped working 2019 Acura TLX. Can't leave the car without a loaner due to work and servicing my car would take more than two days. They kept promising a call back once a loaner is available for 2 weeks (Still didn't receive a call back). Called Cerritos Acura, they had a loaner ready for me in 2 days while they service my car. Weir Canyon Acura Service Department is not as it used to be, would recommend visiting another Acura dealer to service your car. More

Alex Feghhi "Great experience !" Alex Fehhi was Excellent and very diligent during the car purchase process. He answered all questions and provided us a great deal. Alex is always ver Alex Fehhi was Excellent and very diligent during the car purchase process. He answered all questions and provided us a great deal. Alex is always very professional. Even when my car first oil change was due, He answered all questions and is very friendly. It is always a pleasure to do business with him. More

Love our RDX & Weir Canyon Acura. We have had excellent service experience from buying to our services. Roy is excellent! The Porter was also friendly & efficient! Great service dep We have had excellent service experience from buying to our services. Roy is excellent! The Porter was also friendly & efficient! Great service department. Throughly recommend this dealership to everyone. More

Professional and thorough I had a great purchase experience here and this was my first service. Consistently excellent, would highly recommend and have done so many times. T I had a great purchase experience here and this was my first service. Consistently excellent, would highly recommend and have done so many times. Thank you More

Burning 1 quart of oil per 1000 miles is NORMAL?!?! Take your business elsewhere. Their service has gotten very poor as of late. I had an Acura Integra since 1998 for over 15 years and have been happy Take your business elsewhere. Their service has gotten very poor as of late. I had an Acura Integra since 1998 for over 15 years and have been happy with their cars and their service. Then I purchased a 2011 Acura MDX and have had nothing but issues but thankfully most of the issues have been resolved through my extended warranty I paid extra for when I bought the car. Then the last year or so, I have got a notification that my engine oil was low. I don't have any oil leaks that I can see but I thought maybe it was a fluke and refilled the oil. Then a few months later, i got another notification that it was low. This then had me puzzled as to where my oil is going. I figured the engine was burning oil but even my subaru doesn't burn this much oil. Shortly after, I got a notification that these models burn oil and if it burns more than their allotted amount, then it will be repaired. I thought surely mine would be covered under warranty but sadly no. They had me do a consumption test where I drive my car for 1000 miles and they have me come back to see how much oil was lost. I went through those 1000 miles and when I took my car back to Weir Canyon, Frank, my service agent, said that my car burned just 1.0 quart of oil per 1000 miles and that is "NORMAL". How is losing ONE QUART of oil normal for 1000 miles? My typical oil change intervals based on the car's computer is around 5000 miles. Does that mean I need to replenish my engine with 5 quarts of oil between oil changes? How is that NORMAL? My car takes approximately 5 quarts of oil when I replace it with a new filter. SO I have to replace my oil TWICE between my scheduled oil change? And even when I started my consumption test, when I went home to see how much oil I had started with, they overfilled the oil where the oil was registering above the top of the dip stick line. And this was using their recommended process to test the oil where I have the engine off for 5 minutes on level ground to check the oil. They don't want to take responsibility for their issues and say that everything is normal. I assure you that I am going to take my business elsewhere and go buy a Toyota/Lexus. I am sure they don't treat their customers like this. More

I was hit and some of my instruments were not working I took it and Roy received me with a smile and listen to all my issues and then proceeded to give me options on the repairs, while doing a B1 service I took it and Roy received me with a smile and listen to all my issues and then proceeded to give me options on the repairs, while doing a B1 service and reminding me of the recall, which I had forgotten to mention. My car came out of it great! I am very please with the mechanics and Roy's attention to detail. More

Excellent service by the service writer Roy. He is always very friendly and he does explain inspection results very thoroughly. Doing business with him was truly pleasa by the service writer Roy. He is always very friendly and he does explain inspection results very thoroughly. Doing business with him was truly pleasant. And I plan to ask him for my service advisor next time I visit for the service. More

Great Timley service Made appointment for Acura service. We arrived 15 minutes late but were accommodated. The car was completed In a timely manner , washed and delivere Made appointment for Acura service. We arrived 15 minutes late but were accommodated. The car was completed In a timely manner , washed and delivered to us More