Weir Canyon Acura

I was sad to be treated like some one non important . The Service was not really good . I bought this car because I like it Still do . Just that the Guys that work here are rude. I'm a younger guy maybe ther Service was not really good . I bought this car because I like it Still do . Just that the Guys that work here are rude. I'm a younger guy maybe there haters because I drive this nice car? . Well after this very bad service I got wont be going here any more . The Location of this place is out of the way !. The inside of this place feels like a Target store simple boring ,cold. coffee is bad. Just Hate waiting for two hours for an oil change !. Save your time don't come for the service cost is crazy HIGH!!!. The car wash is BAD. The customer service is even more bad . You think with what is cost to buy these cars you would be treated better. Well sad to say the cars are very nice just not this dealership team . Go to Riverside ...... More

I am one picky woman. I expect to be treated with respect and courtesy and not like I am a woman by an auto place (which usually means talking down to me). This dealership has been nothing but excell respect and courtesy and not like I am a woman by an auto place (which usually means talking down to me). This dealership has been nothing but excellent for the car purchase which I negotiated instead of my husband, the services - several mileage services and one warranty issue, detailing, well everything. I have always had a car provided when I take my car in. They have workspace available with computers and internet access to help you be productive. Highly recommend. More

Called to get a service price quote, while the guy wasn't exactly rude, he was very dry and unfriendly. Had more questions for him regarding my TL, but his demeanor was very uninviting. Raymond exactly rude, he was very dry and unfriendly. Had more questions for him regarding my TL, but his demeanor was very uninviting. Raymond More

They have an agenda,, which is to pile on the service dollars. The service writers work for commission, they do not have the customer's best interest in mind. dollars. The service writers work for commission, they do not have the customer's best interest in mind. More

I brought the car in for an Air Conditioning Issue. Cold air blew for a short period of time only. As stated on the invoice the service mechanic found two leaks and quoted me an $800.00 figure to repair. air blew for a short period of time only. As stated on the invoice the service mechanic found two leaks and quoted me an $800.00 figure to repair. In not only feeling comfortable with the price tag but the correction as stated on the invoice I decided to take the car to a different shop for second opinion. No leaks were found. The Expansion Valve was found to faulty. Air is working perfectly. For starters making the appointment required three separate phone calls. The seconded call I was hung up on, the other two were over 10 min. waiting periods. Secondly asking for an $800.00 figure for repair what your services guys miss diagnosed. In actuality the Schrader Valves were found to be leaking, in essence a $.50 part x 2. Thirdly leaving two voice mails to Mr. Hernandez to discuss the issue as to which he flatly refuse to call back. Fourthly I paid $65.00 for my car to be miss diagnosed which I would like credited back to my account. This company used to be customer service orientated. Not anymore. There are many places to go to in the area that won’t rip you off. I recommend seeking them out More

Bought my 2000 Acrua in July of 2000 and used their service dept from then until now (June 2011). They do a very good job service-wise on the standard repairs and service items, but my Acura was part service dept from then until now (June 2011). They do a very good job service-wise on the standard repairs and service items, but my Acura was part of a nationwide transmission recall so I took it there to have the transmission repaired/replaced. They took in in and did the replacement (under warranty) without a compalint. However, about 12-18 months later the replacement transmission died on me on the 57 freeway at about 65 miles/hour in the high-speed lane. Talk about terror. This transmission was not replaced free-of-charge despite the fact thatI believe it was still under warranty; that cost me $1600 out of pocket, however, I raised such a stink they did it for cost - at least that's what they told me. Otherwise it would have cost me $3700. Anyway, their service dept is pretty good, although over the past year, it seems to have gone down hill somewhat. They seem to do good work and are relatively quick in their repair turn around times, but one thing you should know is they are very expensive. More

The mechanics stole personal items from our MDX. We expressed out concern to the service manger and were simply dismissed. Now we get calls wondering why we have not had our car serviced from them... T expressed out concern to the service manger and were simply dismissed. Now we get calls wondering why we have not had our car serviced from them... They even go as far as to threaten the validity of our extended warranty because we seek service at another dealer. More

My lease was up, so I contacted internet department. Josh gave me good deal with good service. It took longer than my plan since the exact vehicle was not at the dealership, but Josh got the exact vehicle fo gave me good deal with good service. It took longer than my plan since the exact vehicle was not at the dealership, but Josh got the exact vehicle for me. Good experience. I will return for my next vehicle. More

Weir Canyon Acura and Weir Canyon Honda are two of the best dealerships that I have dealt with. I initially leased a Honda Pilot from Weir Canyon Honda in 2006 and was so impressed with the excellent qual best dealerships that I have dealt with. I initially leased a Honda Pilot from Weir Canyon Honda in 2006 and was so impressed with the excellent quality of service, the attention to detail, and the high level of product knowledge of my sales associate and service team that when I upgraded in 2009 to the Acura RDX, there was no question that I would go anywhere but Weir Canyon Acura. I drive 45 minutes from San Clemente to visit the service department at Weir Canyon Acura for all of my scheduled maintenance, passing multiple dealerships and auto mechanics on my way because I know that I will be treated fairly and competently and that the maintenance on my car will be done accurately and according to exacting standards. I wholeheartedly recommend these dealerships to any person that is in the market for an Acura or a Honda. From my very first visit, where I found the exact color and model that I was looking for and was finished with my paperwork and driving away in my new car in a timely manner, to the multiple times that I have contacted my salesman with questions that he has answered quickly and competently, I have always felt that customer service and product knowledge are of the highest priority at both of these dealerships. More

They failed to communicate with other companies who provide services leading to delays in the overall functionality of the car. It has taken me a few weeks to get what I've needed. Only when speaking provide services leading to delays in the overall functionality of the car. It has taken me a few weeks to get what I've needed. Only when speaking to the head of the dealership was I able to get results. Even then, they gave me inaccurate information leading to more time on the phone. If you come across a problem, they seem overall inefficient at helping. It seems like once the salesman is done with the sale, they do not have an incentive to continue to help. I would hesitate to recommend this dealership. More