Weir Canyon Acura

Dishonest Sales Practice by Weir Canyon Acura Finance Agent This review concerns a dishonest sales practice by the Weir Canyon Acura finance department. I don't want to throw around the word "dishonest" haphaza This review concerns a dishonest sales practice by the Weir Canyon Acura finance department. I don't want to throw around the word "dishonest" haphazardly. But it just plain applies here. Basically, the finance guy I dealt with made a bunch of bogus representations to me in order to sell me a service package. What he said sounded good and I bit. He then printed the actual contract (you know, with the small translucent print and legal gobbledygook) which was inconsistent with what he told me about what I was buying. When I called Weir Canyon Acura today to deal with the issue, they "slapped me across the face" with the contract. This is a classic dishonest "used care salesman" move that neither I nor you should have to deal with. Moderate Amount of Detail Below: I bought a TSX a couple years back form Weir Canyon. It had 60,000 miles or so on it. My experience with the sales staff was fine. After the sales guy and I agreed to a price, he handed me off to a finance agent. This is where the problem arose. The long and short is that the Weir Canyon finance agent told me if I cancelled the service plan I bought through them, they would stop billing me the monthly cost. I understood that I purchased a service package for $25.00/month that would provide payment for certain repairs until the car reached 100,000 miles. The finance agent and I talked EXTENSIVELY about the service package; extensively, because I was skeptical about whether I needed it and asked a million questions. I only wanted this package if I could cancel it at any time and the $25.00 would stop being charged to my account. I made this abundantly clear. So today, I call to cancel since the TSX now has over 100,000 miles. I was put through to finance and told that what I thought was a $25.00/month price for the package was actually a $1,350.00 plan financed through my loan at $25.00/month. Essentially, the $1,350 was built into the loan and only refundable pro-rata if I cancelled before I hit 100,000 miles. Like I said before, I asked a MILLION questions of the finance agent when I bought the care. WE SPECIFICALLY COVERED THIS AND I WAS TOLD THEY WOULD STOP CHARGING THE $25.00/MONTH TO MY ACCOUNT ANY TIME I CANCELLED. To add further insult, I was told by the Weir Canyon agent today to "look at my purchase agreement" and see that I was wrong. Look, consumers should read contracts for their own protection. HOWEVER, COMPANIES SHOULD NOT ALLOW THEIR AGENTS TO MAKE REPRESENTATIONS THAT ARE INCONSISTENT WITH THE CONTRACT, THEN PRINT OUT THE CONTRACT AND PUNT TO THE CUSTOMER TO CROSS-REFERENCE THE WRITING WITH WHAT THE AGENT SAID. I relied on Weir Canyon Acura to guide me through the process. I should have plugged my ears and just read the contract. I cannot recommend this place. More

Exceeded our expectations! We are very pleased with Kevin Pigott's excellent customer service! He was very courteous, respectful, and helpful with ensuring we were happy and con We are very pleased with Kevin Pigott's excellent customer service! He was very courteous, respectful, and helpful with ensuring we were happy and confident with our purchase. He went above and beyond to make the effort to show us around, answer questions, and bring out exactly what were looking for from the back. We also had our toddler with us so he was very patient and understanding as well as considerate of our time. We had previously visited 3 other Acura dealerships around Southern Orange County and were very disappointed with their customer service. Overall, Kevin, Bruce (Acura Internet Manager), and Lorenzo (Finance Manager) have definitely exceeded all our expectations and we greatly appreciate all of their help. More

Best deal ever I shopped around almost every Acura dealship in the area and the deal our agent Mr. Hooman Keyvan offered us was exceptional. I wish I knew him when w I shopped around almost every Acura dealship in the area and the deal our agent Mr. Hooman Keyvan offered us was exceptional. I wish I knew him when we bought my sister's Acura RDX back in 2016. He gave us the best possible deal in the country, he is very professional and the dealership itself is very efficient and everything went smooth. Very happy with my new car Acura RDX, one of the best options available in the market in its category. More

FUN BUYING OUR RDX FROM WEIR CANYON ACURA We knew we wanted to buy an RDX -- but which dealership? One day we were near Weir Canyon Acura so stopped in. Ed promptly met us and was just as fr We knew we wanted to buy an RDX -- but which dealership? One day we were near Weir Canyon Acura so stopped in. Ed promptly met us and was just as friendly as could be. We just wanted to check out the RDX in person and would return when we were ready to wheel-and-deal. Upon our return several weeks later, Ed was out on a test drive and we were greeted by Hooman. He made us feel right at home. Ed returned and told us we were in very good hands. The bottom line is if you want to buy an Acura and really enjoy your experience doing so --- head straight to Weir Canyon Acura! Cannot tell you how much we really enjoyed our experience buying a new car and LOVE our Acura RDX! Many thanks and we'll actually look forward to bringing our RDX back for an oil change! More

Efficient Purchasing Experience Hooman was extremely efficient in assisting us during our purchase. After a few phone calls and email communications, we decided to move forward with Hooman was extremely efficient in assisting us during our purchase. After a few phone calls and email communications, we decided to move forward with Hooman. Upon arrival at the dealer the car was waiting for us, and the paperwork was ready for our review. We were in and out within an hr or two. Beautiful car and great experience. More

AWD A-SPEC I had a pleasant experience with Hooman during the process. When I went to the dealership he was ready with the car as we discussed it and all I had I had a pleasant experience with Hooman during the process. When I went to the dealership he was ready with the car as we discussed it and all I had to go through paperwork. After the key were handed, Hooman went over the controls one more time. More

Service like no other! I had such an amazing experience here that one can question if it was real life. Hooman, Mike Baker, along with their finance department make the car I had such an amazing experience here that one can question if it was real life. Hooman, Mike Baker, along with their finance department make the car buying experience such a breeze. Prices that no one can beat with a staff that cares so much about their clients. A huge thank you to Hooman and the Weir Canyon Acura team. You guys are truly the best in the business! More

Can not believe it! Fantastic buying experience with sale manager Hooman, excellent service, price is really great and nobody can beat it. Would recommend this dealer t Fantastic buying experience with sale manager Hooman, excellent service, price is really great and nobody can beat it. Would recommend this dealer to anyone who wants an Acura. More

Fantastic buying experience Price is really great and any southern California Acura cannot beat it or even match it. Buying process is truly pleasant and efficient. Would recomme Price is really great and any southern California Acura cannot beat it or even match it. Buying process is truly pleasant and efficient. Would recommend this dealer to anyone who wants a Acura. More

Weir Canyon Acura makes it happen I decided to down size and wasn't all that convinced on which car I wanted to go with. After finding Weir Canyon Acura I knew I was on my way. Hooman I decided to down size and wasn't all that convinced on which car I wanted to go with. After finding Weir Canyon Acura I knew I was on my way. Hooman is extremely knowledgeable and was very patient without any pressure. He put me at ease and I walked out of Weir Canyon Acura confident and excited about my purchase. Thank you Hooman!!! More