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Webb Toyota
Farmington, NM
10 Reviews
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November 09, 2024
This dealership has horrible customer service. I bought a brand new Toyota Tacoma and the detachable speaker that came with the vehicle was not in it. Instead of taking my word for it as a first t I bought a brand new Toyota Tacoma and the detachable speaker that came with the vehicle was not in it. Instead of taking my word for it as a first time new vehicle buyer and first time customer at their dealership, they are for some reason just assuming it was in my vehicle when it was/is not. That’s just terrible customer service, and when I’m spending nearly $60,000 on a vehicle that comes with a missing component then they should be taking care of me but they would rather xxxx off a new customer than do what’s right. This is completely unacceptable and more than disappointing. Don’t use this dealership. I could have used one of several others and live 4 hours from this one, and deeply regret choosing them because they certainly don’t deserve the business. More
by ireed98
Employees Worked With
Lorenzo Garcia
December 19, 2022
I have purchased 4 toyota vehicles from Webb. The vehicles are great. The service is horrible. While utilizing the Free Toyota Care, the shop did not perform all of the required work. This ended The vehicles are great. The service is horrible. While utilizing the Free Toyota Care, the shop did not perform all of the required work. This ended up costing me an early tire replacement. Then, my vehicle was involved in an accident. I wanted to get it repaired by a toyota dealer. I called to see about getting it repaired at the Webb body shop. I was told that since I didn't have State Farm insurance, the wait would be three months. Seems they give priority to State Farm vehicles. What a way to treat customers. I will probably still buy toyota vehicles, but Webb will never see another dime of my money. More
by jandptee2
Employees Worked With
Grant Alred
April 18, 2020
Battery issues Had Batteries issues and they came to my rescue, huge thank you to the Webb Team, Everything was done in a timely and professional manner. you are Awe Had Batteries issues and they came to my rescue, huge thank you to the Webb Team, Everything was done in a timely and professional manner. you are Awesome!!! More
by Connie
Employees Worked With
Anthony and Jason- Service Department
May 03, 2019
Awesome Great customer service. Friendly. Vehicle ready on time. Went in for a recall and they treat you no different than if you were spending thousands of d Great customer service. Friendly. Vehicle ready on time. Went in for a recall and they treat you no different than if you were spending thousands of dollars. Offered me a ride so I would not have to wait. Always a great experience. More
by kgbboop111
Employees Worked With
Lorenzo Garcia
October 15, 2017
My dealings with Webb Toyota have always been excellent I have been doing business with Webb Toyota for a number of years. It is because of the helpful and friendly employees and their quality and quick ser I have been doing business with Webb Toyota for a number of years. It is because of the helpful and friendly employees and their quality and quick service that I have received over the years that I keep going back. More
by Gary50
Employees Worked With
Matt Beach and Carroll Carter
September 10, 2017
A good experience The customer service is outstanding at Webb. They are friendly and efficient in what they do. The waiting area is comfortable. My experiences there ha The customer service is outstanding at Webb. They are friendly and efficient in what they do. The waiting area is comfortable. My experiences there have been positive. More
by lildeal
Employees Worked With
Debbie Chapman & Beverly Poulin and Garret
