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Webb Hyundai Mitsubishi - Service Center

Merrillville, IN

4.4
352 Reviews

352 Reviews of Webb Hyundai Mitsubishi - Service Center

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August 23, 2024

Service writer was friendly and listened to my concerns. The service manager kept me informed and my vehicle was returned in 3 weeks like I was quoted. Parts were on backorder. Thanks Webb Hyundia service w More

by davidison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathon , Benjamin James
Aug 26, 2024 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

August 23, 2024

The service dept is the worst, will never have work done at Webb Hyundai Merrillville again. An alleged 2 1/2 hour job took 2 weeks due to service technician negligence, causing damage to our new vehicle. More

by jsbalth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Devault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and would like to have a Manager reach out to discuss this further. Please email dana@webbcars with your contact information.

August 23, 2024

I am glad I brought my car to Hyundai for repairs. The process was a little slow but they took their time and the engine and starter were replaced without any issues. Thank you and I will continue t More

by treese339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bourge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

August 21, 2024

I have been given great service from Webb so far but can’t give a five star rating yet because I have a larger issue with my autos engine that has yet to be resolved so we will see how it goes then adju More

by Krishnadobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin James, Nia Aldana, Eric Burns
Aug 22, 2024 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

August 19, 2024

I was told my passenger side side view mirror was ready to be installed. I drove 30 miles each way only to be told it needed to be painted before it could be installed. I had brought the car with the broke More

by lemayrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mack Schmidt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.

August 17, 2024

Fast and helpful but received my car back with my windshield cracked and don't have anymore coolant after 5 hours drive More

by gregory_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Devault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and would like to have a manager reach out to discuss this further. Please email dana@webbcars with your contact information.

August 16, 2024

The Service Manager took the time to communicate with Hyundai in regards to covering the cost of a repair. My car was immediately fixed with the bill covered by Hyundai. More

by ds1449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin James
Aug 16, 2024 -

Webb Hyundai Merrillville responded

Thanks for sharing about your experience with Webb Hyundai Merrillville. We appreciate your business and hope to see you again soon!

August 15, 2024

Spent 2 hours and 10 minutes for an oil change and tire rotation. Nuff said! More

by jkrooswyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 16, 2024 -

Webb Hyundai Merrillville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 20, 2024

Brought my Hyundai Sonata in for the 60,000 mile maintenance package and waited for the work to be done in their spacious and comfortable customer waiting area. I used a work space with AC power and More

by DaveW2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pfrommer/038*W*
Jun 20, 2024 -

Webb Hyundai Merrillville responded

Dave, thank you for choosing Webb Hyundai Merrillville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 13, 2024

Service department is lacking in quality. While changing a tail light, I have had the The rear-lens-cover of my car was broken by the mechanic and fixed with super-glue and I was never told More

by JKB8275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.