Webb Hyundai Mitsubishi - Service Center

Great dealership with professional service department and sales staff, that understands the needs of the customer. sales staff, that understands the needs of the customer. More

I like the people that work there. They are always friendly. However, I am really disappointed on the cost of repairs!! I have a 2007 Hyundai Accent and I have no choice but to keep it They are always friendly. However, I am really disappointed on the cost of repairs!! I have a 2007 Hyundai Accent and I have no choice but to keep it in good running condition! When I brought it in for an oil change, they discovered my right front axle was leaking grease. They gave me an estimate of $1244.00 to fix it!! They were going to charge me 4-5 hours labor plus parts!! I had my nephew fix it for $100.00 (for the part) and a batch of homemade fudge!!! And it took him less than 1 hour to do the repair!!!! I feel sorry for people that don't have a nephew that can do repairs and have to rely on the dealership to do repairs! I understand the need to make money, but this was way over what should have been charged for this repair!!!! More

I made an appointment for the previous Monday at 8:00, however when arrived there was a line of cars and was told that it was uncertain how long the oil change would take and was reminded, 'you made an a however when arrived there was a line of cars and was told that it was uncertain how long the oil change would take and was reminded, 'you made an appointment not a reservation, it's like going to the doctors office'. I left with intention of rescheduling on a different day. I showed up on Friday for a 2:45 'appointment' at 2;40, my car got pulled in at 3:00 @ 4:20, I inquired about my car, I was told the technician was preparing a quote for other services, I said no need because I wasn't having any other services done today. I complained about the wait time, and received the same dismissive statement, 'you made an appointment not a reservation '. To which I replied, I hate that you all say that. I had maintenance included in my purchase package, and regret that decision every time I interact with the service department. More

I had my 2024 Palisade in for its first service and to install the roof rack( that was still in the box from the dealer).I Picked up the vehicle 3 hours later and noticed the roof rack was deeply scratche install the roof rack( that was still in the box from the dealer).I Picked up the vehicle 3 hours later and noticed the roof rack was deeply scratched as if it was 20 years old and used every day. I called the service department and was told someone would call me in a day or so. After 2 days of not hearing from anyone, I called back and was told it was the porter’s that installed the roof rack and had to speak to a sales manager. After all was said and done no one could explain how or why the roof rack was so severely damaged I was just told to bring it back and they will change it out. So now I have to take more time off work to go sit and wait for them to fix what they broke. I am not 100% satisfied, the damage is obvious and they delivered it to me with the damage. That is very unprofessional. More

Takes to much time to repair my car my appointment was at 9:30 am and the give to me back after 3:00hrs just for oil change 9:30 am and the give to me back after 3:00hrs just for oil change More

I am glad I brought my car to Hyundai for repairs. The process was a little slow but they took their time and the engine and starter were replaced without any issues. Thank you and I will continue t The process was a little slow but they took their time and the engine and starter were replaced without any issues. Thank you and I will continue to bring my car in for repairs! More

The service dept is the worst, will never have work done at Webb Hyundai Merrillville again. An alleged 2 1/2 hour job took 2 weeks due to service technician negligence, causing damage to our new vehicle. at Webb Hyundai Merrillville again. An alleged 2 1/2 hour job took 2 weeks due to service technician negligence, causing damage to our new vehicle. The salesman & sales experience was great 5 stars; service dept 0 stars More

The service was good. the people were nice. I was there for almost three hours the people were nice. I was there for almost three hours More

Service writer was friendly and listened to my concerns. The service manager kept me informed and my vehicle was returned in 3 weeks like I was quoted. Parts were on backorder. Thanks Webb Hyundia service w The service manager kept me informed and my vehicle was returned in 3 weeks like I was quoted. Parts were on backorder. Thanks Webb Hyundia service writers and mechanics. More

I have been given great service from Webb so far but can’t give a five star rating yet because I have a larger issue with my autos engine that has yet to be resolved so we will see how it goes then adju can’t give a five star rating yet because I have a larger issue with my autos engine that has yet to be resolved so we will see how it goes then adjust rating accordingly. More