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Webb Hyundai Mitsubishi - Service Center

Merrillville, IN

4.4
348 Reviews

348 Reviews of Webb Hyundai Mitsubishi - Service Center

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December 16, 2022

It did take a while to look at my car. Had a Monday appointment and did not receive the car until that Friday. I’m More

by rickemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bourge
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Devault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback with us, we are sorry to hear that this happened. A Manager may be reaching out to discuss this further.

December 13, 2022

Everyone I worked with in the service department was very helpful. They answered all of my questions and kept me up to date on the status of me vehicle while I waited. More

by Melanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Mazur
Dec 13, 2022 -

Webb Hyundai Merrillville responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

December 13, 2022

My service department experience at Webb Hyundai Merrillville was great! The app kept me informed of the progress, the work was excellent, and pricing was reasonable. More

by DaveW2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Webb Hyundai Merrillville responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

December 12, 2022

Turned away on a Saturday due to no mechanic. Then after service still getting a check engine More

by greenwald7144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback, we are sorry to hear that you were not completely satisfied. A Manager will reach out to discuss this further.

Dec 12, 2022 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback, we are sorry to hear that you were not completely satisfied. A Manager will reach out to discuss this further.

December 07, 2022

Quick friendly and professional service. I always request Jim Devault who is trustworthy and professional. My car is always washed and returned to me in great condition with settings as I se More

by Guitarlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Webb Hyundai Merrillville responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

December 07, 2022

WELL I WAS NOT HAPPY WITH THE MAN AT THE SERVICE DEPARTMENT DESK ,I THINK IT WAS JIM , HE WAS RUDE, I ASK HIM TO HAVE THE MECHANIC JUST LOOK UNDER MY CAR AND SEE WHAT WAS BURNING, HE WANTED TO CHARG More

by blest40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Devault
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Webb Hyundai Merrillville responded

We are sorry to hear that this happened, a manager will reach out to discuss this further.

December 07, 2022

After getting my car back an employee blocked me in I asked him to please move he ignored me and walked in the shop and I had to ask someone else to move and had to sit for another 10 minutes before it w More

by michelleh.16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Devault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Webb Hyundai Merrillville responded

We are sorry to hear that this happened, a manager will reach out to discuss this further.

December 02, 2022

Pleasant staff and clean surroundings. Returned vehicle back to me with a express wash also. More

by UNITSEC52
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Webb Hyundai Merrillville responded

Thank you for your kind words and 5 Stars, we truly appreciate your feedback and hope to see you again soon!

November 30, 2022

All the staff members were friendly and accommodating. Jim made sure all went well! Well informed on the status of my vehicle. More

by Tanja R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Webb Hyundai Merrillville responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

November 29, 2022

The dealership was very helpful with my tire problem. After finding the small leak, it didn’t take long to get it fixed, The staff always treat s me well, More

by vllopez5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Webb Hyundai Merrillville responded

Thank you for your kind words and 5 Stars, we happy to hear everything went well, keep us in mind for all your future automotive needs!

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