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Webb Hyundai Mitsubishi - Service Center

Merrillville, IN

4.4
347 Reviews

347 Reviews of Webb Hyundai Mitsubishi - Service Center

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April 26, 2023

Great customer service. Relationship between tech and customer is professional. .can't wait to see the new dealership next door. Jim Devault makes me feel very comfort More

by babydriskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bourge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Mazur
Apr 26, 2023 -

Webb Hyundai Merrillville responded

Thank you For the kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

April 26, 2023

My car didnt get fixed on the original visit. The dealership was dirty, especially the bathroom. More

by jzenos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Mazur
Apr 27, 2023 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are sorry to hear this and would like to have a Manager reach out to you, please email dana.douglas@webbcars.com with your contact information.

April 24, 2023

I scheduled the service 3 weeks prior on my 2019 Elantra that I had purchased from Webb in 2019. The primary issue was that the driver seat belt does not always retract and can get caught in the door when e More

by thoffman7
Recommend Dealer
No
Employees Worked With
Jim Devault
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are sorry to hear that this happened and will have a Manager follow up with you as soon as.

April 23, 2023

Great communication between tech and customer. Really friendly. Staff is nice and polite and concerned about me having to wait long. More

by sleepingbeauty415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Webb Hyundai Merrillville responded

Thank you for the kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

April 21, 2023

Your maintenance dept is “primo”…! !! Courteous…attentive….thorough and fast…!!! The receptionist has been MORE than a joy to talk to each time I’m there. More

by adwash11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Webb Hyundai Merrillville responded

Thank you for the kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

April 20, 2023

Looking forward to the new dealership completion next door. I think this will make it a much more pleasant experience when waiting for a car being serviced. I live a significant distance (25 miles) fro More

by doug.mcmillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Culver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Webb Hyundai Merrillville responded

Thank you for the 5 Stars, we truly appreciate it and look forward to seeing you in the new building next time!

April 18, 2023

Kim and Todd and your service dept has been amazing to work with on my new car. More

by aprilbea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Slater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Webb Hyundai Merrillville responded

Thank you for the kind words and 5 Stars, we truly appreciate it and hope to see you soon!

April 16, 2023

This was the worst. Car and service from a dealer that I have ever had. More

by robert.buckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Bourge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Devault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Webb Hyundai Merrillville responded

Thank you for sharing your feedback with us, we are sorry to hear that you did not have a good experience and will have a Manager reach out to you to discuss this further.

April 15, 2023

I took my car in for a transmission flush & they did it with no problem but the car broke down afterwards that same day so I called them back and he told told me to sit tight and they got a tow & towed it More

by daeshawn44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bourge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Devault
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Webb Hyundai Merrillville responded

Thank you for the kind words and 5 stars, we truly appreciate it and hope to see you again soon!

April 13, 2023

Matt is great. Got my vehicle finished in a timely manner. Webb boys can help! More

by toddsalinas2388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bourge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Webb Hyundai Merrillville responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

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