Webb Hyundai Mitsubishi - Service Center

I am very disappointed. My Tucson has been having issues for over 6 months. I have brought my car in and they tell me it’s an issue with the engine but aren’t fixing it. I h My Tucson has been having issues for over 6 months. I have brought my car in and they tell me it’s an issue with the engine but aren’t fixing it. I have paid for inspections and tune ups and my car is still having issues. There are times it doesn’t start, it stalls when I’m at a red light or stop sign, and it is definitely a safety issue. They said I can bring it in and leave it so they can see if they can replicate the issues, but don’t have any loaner cars available (I’ve been on the “waitlist” for over a month). While staff has been friendly, it is ridiculous that they know there is a problem with my engine and tell me that’s the issue but won’t fix it because Hyundai doesn’t have an active recall on it even though they know there are issues with certain engines. I have the extended warranty but all the “fixes” they are doing are not covered by the warranty. The engine replacement is covered, however they will not allow you to use the warranty to replace my engine until my car completely dies. More

Webb Hyundai dealerships fails to tend to warranty. Problems persists.. Solutions still are lacking to details. Problems persists.. Solutions still are lacking to details. More

Very friendly and professional. Loved the new facilities. They took the time to explain everything they worked on. Loved the new facilities. They took the time to explain everything they worked on. More

Got my car in on short notice and ordered parts needed. Kept me informed and updated. The team is top notch, professional and friendly. Have been going to Merrillville dealership for yrs and usually have J Kept me informed and updated. The team is top notch, professional and friendly. Have been going to Merrillville dealership for yrs and usually have Jim Devault who I trust completely. Overall, great service from all. More

Did what they said, did it right, and did it when they said they would do it. said they would do it. More

The customer service was better than usual, but it took a long time to get my car serviced. Several of the customers waiting that day felt the same way. long time to get my car serviced. Several of the customers waiting that day felt the same way. More

I appreciate that they were able to accommodate me in my needs. Got great service! needs. Got great service! More

Mack Schmidt was great and very knowledgeable on my service needs. Good communication. He deserves recognition of excellent customer satisfaction. service needs. Good communication. He deserves recognition of excellent customer satisfaction. More

Easy appointment setup. Good communication. All services were completed and finished quickly. Everyone was friendly. Good communication. All services were completed and finished quickly. Everyone was friendly. More

Enjoyed the visit as always everything was taken care of and rapid time. I am very satisfied. I’ve been a customer for a very long time and you have done your best. Thank you so much. and rapid time. I am very satisfied. I’ve been a customer for a very long time and you have done your best. Thank you so much. More