Webb Hyundai Merrillville

I made an appointment for the previous Monday at 8:00, however when arrived there was a line of cars and was told that it was uncertain how long the oil change would take and was reminded, 'you made an a however when arrived there was a line of cars and was told that it was uncertain how long the oil change would take and was reminded, 'you made an appointment not a reservation, it's like going to the doctors office'. I left with intention of rescheduling on a different day. I showed up on Friday for a 2:45 'appointment' at 2;40, my car got pulled in at 3:00 @ 4:20, I inquired about my car, I was told the technician was preparing a quote for other services, I said no need because I wasn't having any other services done today. I complained about the wait time, and received the same dismissive statement, 'you made an appointment not a reservation '. To which I replied, I hate that you all say that. I had maintenance included in my purchase package, and regret that decision every time I interact with the service department. More

Jacob was very helpful. Answered all my questions and concerns. Took extra steps to find the exact car I wanted. Made the whole process as easy as possible. Had everythi Answered all my questions and concerns. Took extra steps to find the exact car I wanted. Made the whole process as easy as possible. Had everything ready and waiting when I arrived to pick up my vehicle. More

They were very knowledgeable and reasonable. I liked how they were not too pushy. I especially enjoyed how transparent they were about the whole process. Gary Z. Went out of his way to accommo I liked how they were not too pushy. I especially enjoyed how transparent they were about the whole process. Gary Z. Went out of his way to accommodate me. More

I had my 2024 Palisade in for its first service and to install the roof rack( that was still in the box from the dealer).I Picked up the vehicle 3 hours later and noticed the roof rack was deeply scratche install the roof rack( that was still in the box from the dealer).I Picked up the vehicle 3 hours later and noticed the roof rack was deeply scratched as if it was 20 years old and used every day. I called the service department and was told someone would call me in a day or so. After 2 days of not hearing from anyone, I called back and was told it was the porter’s that installed the roof rack and had to speak to a sales manager. After all was said and done no one could explain how or why the roof rack was so severely damaged I was just told to bring it back and they will change it out. So now I have to take more time off work to go sit and wait for them to fix what they broke. I am not 100% satisfied, the damage is obvious and they delivered it to me with the damage. That is very unprofessional. More

Takes to much time to repair my car my appointment was at 9:30 am and the give to me back after 3:00hrs just for oil change 9:30 am and the give to me back after 3:00hrs just for oil change More

The service was good. the people were nice. I was there for almost three hours the people were nice. I was there for almost three hours More

I am glad I brought my car to Hyundai for repairs. The process was a little slow but they took their time and the engine and starter were replaced without any issues. Thank you and I will continue t The process was a little slow but they took their time and the engine and starter were replaced without any issues. Thank you and I will continue to bring my car in for repairs! More

Service writer was friendly and listened to my concerns. The service manager kept me informed and my vehicle was returned in 3 weeks like I was quoted. Parts were on backorder. Thanks Webb Hyundia service w The service manager kept me informed and my vehicle was returned in 3 weeks like I was quoted. Parts were on backorder. Thanks Webb Hyundia service writers and mechanics. More

The service dept is the worst, will never have work done at Webb Hyundai Merrillville again. An alleged 2 1/2 hour job took 2 weeks due to service technician negligence, causing damage to our new vehicle. at Webb Hyundai Merrillville again. An alleged 2 1/2 hour job took 2 weeks due to service technician negligence, causing damage to our new vehicle. The salesman & sales experience was great 5 stars; service dept 0 stars More

Everyone was great easy to deal with. Gave me all the information I needed to know. Gave me all the information I needed to know. More