Webb Hyundai Merrillville

I enjoyed being able to look at the various vehicles in your lot without a salesperson until i was ready to talk. Very pleasant experience your lot without a salesperson until i was ready to talk. Very pleasant experience More

I have purchased two Ford Explorers from Webb Ford. My second Explorer has been a nightmare. I currently have a 2020 Explorer coming to the end of it lease for in December. In the past year I have had My second Explorer has been a nightmare. I currently have a 2020 Explorer coming to the end of it lease for in December. In the past year I have had 2 transmissions installed,sensors, and radio issues. The vehicle only has 33k miles on it. None of these issues were anyone’s fault other than Ford corporate. Over the past couple of weeks, my wife and I were trying to purchase a 2024 Hyundai Tucson Limited to replace the Explorer. Had a very fair deal with Webb Hyndai in Merrilville. My wife wanted to look at a different color at there sister store in Highland. I was offered 28k for a value of my Explorer at your Merrilville store . Unfortunately after visiting the Highland store the value was depleted to 24k, due to the mechanical issues. Then when I contacted your Merrilville store the adjusted price was put into effect. I have called Ford corporate multiple times to express my displeasure with there product. I am now stuck with a vehicle that has had mechanical issues that were not my fault and the depreciated value is passed onto my wife and I. Will not be doing business with Webb any longer. More

I was happy with the deal but not with how long it took and that the car I went to look at wasn’t on the property. and that the car I went to look at wasn’t on the property. More

I would recommend Webb Hyundai in Merrillville because except for the last service, Webb Hyundai has been excellent. This time however, even though the service performed was good, the communication and th except for the last service, Webb Hyundai has been excellent. This time however, even though the service performed was good, the communication and the time it took to diagnose the problem was not. My car was towed in on October 13, 2023 and even though I called everyday to check the status I did not get a response or when I did they said we will call you when we know something. By this being my only means of transportation, I needed to know if I needed to rent a car or when my car might be looked at. When I was able to reach someone the only answer I got was we will let you know when we know. I ended up calling corporate to see if they could assist with getting answers for me and three days after corporate gave me a case number, Webb Hyundai call (emailed) me that the car was diagnosed and gave me an amount to approve so they could proceed with repairs. I picked up my car on October 24, 2003. So far the repairs seems to resolve my issues. More

The service was kind and considerate of the customers wishes. Respectful sales group was appreciated. wishes. Respectful sales group was appreciated. More

Zach was great, no pushy sales tactics, was very accommodating, answered all of mine and my husbands questions! I would definitely deal with Zach if I were ever looking to buy another car. He made t accommodating, answered all of mine and my husbands questions! I would definitely deal with Zach if I were ever looking to buy another car. He made the experience very easy. More

Excellent service! Thomas was super nice, walked me through the place, since it was my first time there, and responded to all my questions. Thomas was super nice, walked me through the place, since it was my first time there, and responded to all my questions. More

Customer service was great, very timely and very informative. My car was very clean after car wash as well. informative. My car was very clean after car wash as well. More

Dave was a great salesman. He really listened to me and answered all my questions. I would highly recommend him. He really listened to me and answered all my questions. I would highly recommend him. More

Great job with an oil change, tire rotation and four recall items. All done in two hours. Really appreciate the clutch / transmission logic updates. recall items. All done in two hours. Really appreciate the clutch / transmission logic updates. More