Webb Hyundai Highland - Service Center

Got an appointment right away, but was left puzzled by text messages from the service department. It was not apparent how to dig into what the diagnosis was and what the estimate was. My car sat for 2 day text messages from the service department. It was not apparent how to dig into what the diagnosis was and what the estimate was. My car sat for 2 days because I couldn’t figure that out. When I tried to call the service department, I left messages for Tony that were not replied to. I also left messages in the general “voicemail” mailbox that weren’t replied to. By the time I spoke live with Anthony it was Saturday and the car had to wait until Monday for repairs. I called Monday late afternoon (4:45) and was told the mechanic had it apart but was gone for the day. I was told the next morning that, despite the original diagnosis, I would need 2 hvc door actuators, not one. I came by later that day to get papers out of the car to find the car sitting on the lot still intact…it didn’t look like anything had been touched since I brought it in 5 days earlier. The car was fixed Tuesday. And I was under the impression from my original conversation with Tony that the diagnosis fee of $175 would be deducted off the bill if I had Webb do the work. It was not deducted; a conversation with Tony afterward clarified that I had been mistaken. Webb should have a clearer system for customers to find and understand that diagnosis…the messages seemed geared to highlight the “out of alignment” warning and not the original problem. I’ve responded to lots of text messages but this one was not clear. And the service department should return calls and not simply leave the customer to fend for themselves with those text messages. More

Communication with customers is lacking. Whenever I try to call for updates no one answers the phone and when I leave a message for a call back no one ever calls back. Communication is key e Whenever I try to call for updates no one answers the phone and when I leave a message for a call back no one ever calls back. Communication is key especially when it comes to someone’s vehicle. So management needs to work on ensuring each department is communicating to better serve each customer. More

After having purchased and having my vehicle serviced at another dealer then experiencing Hyundai Highland, I will be staying with Hyundai Highland. Very professional, knowledgeable and provide the best cu another dealer then experiencing Hyundai Highland, I will be staying with Hyundai Highland. Very professional, knowledgeable and provide the best customer service... keep up the good work!! More

The service manager was very courteous and knowledgeable of what had to be done to the vehicle, and how long the repair would take. Thank you! of what had to be done to the vehicle, and how long the repair would take. Thank you! More

Excellent care of customers and service is great. CYNDI in service department was so nice and professional CYNDI in service department was so nice and professional More

Every one was so nice and very helpful and fast service I will come back to service my car every time is need service will come back to service my car every time is need service More

Fast service comfortable relaxed environment friendly helpful staff nice vehicle display good condiments very welcoming helpful staff nice vehicle display good condiments very welcoming More

Thank you for your assistance with my car. I appreciate all the help I received. I appreciate all the help I received. More

Great experience with addressing my concerns, other items that were found and repaired. I was checked in and checked out in under 2 hours (which is rare for some other dealerships I have gone to for service that were found and repaired. I was checked in and checked out in under 2 hours (which is rare for some other dealerships I have gone to for service". I will continue to the come to this location (especially for the complimentary Starbuck :). More

I received excellent customer service from Cindi and the young lady ( sorry, I forgot her name) that came to the car outside the service area and advised me to wait in the waiting room and she drove the ca young lady ( sorry, I forgot her name) that came to the car outside the service area and advised me to wait in the waiting room and she drove the car into the waiting area. My service was completed in a timely manner. I would highly recommend Webb Hyundai More