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Webb Hyundai Highland - Service Center

Highland, IN

4.3
340 Reviews

340 Reviews of Webb Hyundai Highland - Service Center

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August 04, 2024

I had purchased two cars at this dealership and very happy with the sales staff especially Laurie and greg More

by jomabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Fiorenzo-Kralek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Gentz
Aug 05, 2024 -

Webb Hyundai Highland responded

Thanks for sharing your thoughts about your experience with Webb Hyundai Highland. We appreciate your business and hope to see you again soon!

August 03, 2024

I was treated very well and kept informed on the progress. They also helped me set up the Genesis app on the car as I had purchased it used. More

by sheckard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall the names
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Webb Hyundai Highland.

August 03, 2024

Oil change took almost 4 hours. Long time to sit for 77 yr old woman. More

by teachr726
Recommend Dealer
Yes
Employees Worked With
I don't remember anyone but Big John about letting my leash change to a different car. Could not pay the increase , so my car sits in front of my house
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your thoughts on working with our team. We do apologize for the long wait and appreciate your patience. We look forward to working with you again!

August 03, 2024

When we talk to people, they are very good. We do have problems contacting personnel. We live over an hour distance and it is not possible to drive to your location when your phones go unanswer More

by paulb8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you, Paul, for your feedback. We strive to ensure that all of our customers leave happy, and we do apologize for the lack of phone communication. We hope to see you again.

August 03, 2024

A little disappointed about how long it took to get a part that I was told would take 2 days to get. Almost a week later (6 days) we had to bring the car up to service 2 times so not very convenient but More

by ginaw198421
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah, Kevin Z.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. We do appreciate your kind words for Isaiah and Kevin and will pass along your remarks to them.

Aug 05, 2024 -

ginaw198421 responded

It wasnt a bad experience it just took longer than stated for the part to arrive, I’m not sure if that was a shipping issue or just misinformation but it all came down to the fact that It was inconvenient to have to drop my vehicle off 2 times, finding rides to and from the dealership was a pain. Once the part was received, I had zero issues with service. It was quick and the job was done correctly. Everyone I dealt with was nice and professional.

August 03, 2024

It's very difficult to find because I'm looking fir a Genesis sign. I understand that there's going to be an actual genesis building in the future but until then signage needs to be better More

by marnelvs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for your feedback. We look forward to working with you again!

August 03, 2024

Timely, no hassle, clean, respectful. They just didn’t wash my vehicle at the end More

by srtaylor416
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 03, 2024

Car came back with grease finger prints on the hood . Dirty mark on drivers pillar post at windshield. Not even a car wash after service. Not the way other dealerships have treated me with a car of this More

by mike@distinctivehomesofin.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never met service manager
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 03, 2024

I went there to fix an issue with my lights for the third time, and they are still not working. I told the employee that just changing the light bulb and checking the wiring was not enough, as that is what t More

by Mtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 03, 2024

They provided prompt and reliable service. Please keep up the good work, I am loyal customer. More

by lewistyrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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