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Webb Hyundai Highland - Service Center

Highland, IN

4.2
283 Reviews

283 Reviews of Webb Hyundai Highland - Service Center

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June 10, 2024

Winning for an oil changod home. Check the oil is a quart and a 1/2 over. Had to let come out the first time. I went was minus a so this dealership sucks, you lost a customer. More

by 1955schwinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Bonessa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Webb Hyundai Highland responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 09, 2024

Good needed more updates on when my car would be ready for pick up via phone or text More

by rberg17062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Webb Hyundai Highland responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 09, 2024

A few years ago I started coming to Webb because of their great package deals for routine maintenance. I recently went in for a 75,000 mile maintenance package. I also have been having trouble with my ca More

by juliusptucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Mileusnic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Webb Hyundai Highland responded

Julius, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 08, 2024

Efficient and quick. Anthony provided excellent service. He was very polite and quick. His boss should give him a bonus. More

by lvrlvr3500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Webb Hyundai Highland responded

Thank you! Anthony and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Webb Hyundai Highland.

June 07, 2024

The sales people are always welcoming and understanding. They speak respectfully, even to those who don't do the same. More

by carlockljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Webb Hyundai Highland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Webb Hyundai Highland.

June 07, 2024

Horrible. Made appointment but had to reschedule since they didn’t have the part for the recall. Then we had next appointment and they sent us home due to staf More

by c.pred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Webb Hyundai Highland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 07, 2024

Very fast service and they were courteous to me and I truly appreciated that a lot. More

by tweetysbaby64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Webb Hyundai Highland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 06, 2024

Dealership was not as helpful this time. Had to wait outside before I could get into service for my appointment. Service writer was very nice . Seemed service was very busy with Genesis cars More

by jlwrath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Kobiela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you weren't fully satisfied with your experience this time. Please don't hesitate to reach out to us directly if you'd be willing to discuss this matter in more detail. We appreciate your business and would like to see if there is anything we can do to turn this around for you.

June 05, 2024

I went in because of a recall. Cindy explained what the recall referred to and that there was no remedy for one and the other issue was quickly corrected. I appreciated the simple More

by paulaharper6
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Kobiela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Webb Hyundai Highland responded

It has been a pleasure serving you, Paula. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Webb Hyundai Highland, we look forward to having you as a valued customer for many years to come!

June 05, 2024

Great service with an amazing team at Webb Hyundai! They were able to complete my oil change quickly. Anthony is a pleasure. Clean facility and the snacks are amazing! More

by BeePost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Vegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Kobiela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Formentini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jori Hazel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

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