Webb Hyundai Highland - Service Center

My Hyundai Tucson broke down on I-94 and I had it towed to Webb Hyundai in Highland, IN. Although it was a Saturday afternoon and the Service Department was closed, Conrad was very attentive and helpful. H to Webb Hyundai in Highland, IN. Although it was a Saturday afternoon and the Service Department was closed, Conrad was very attentive and helpful. He took the time to search out Shane Billings, the Sales Manager who was able to help me reach my destination More

My wife and I were travelling to O'Hare on a Saturday afternoon when our Hyundai Tucson broke down on I-94. I had the car towed to Webb Hyundai in Highland, IN. Although the Service Department was clos afternoon when our Hyundai Tucson broke down on I-94. I had the car towed to Webb Hyundai in Highland, IN. Although the Service Department was closed closed, I related my problem to Conrad who took the time to search out Shane Billings who was able to help be complete the "after hours" paperwork for the Service Department. When I explained to Shane, that we still needed to get to our Hotel at O'Hare Airport, Shane replied that he lived in Rosemont and would gladly drop us off after his shift was finished. Long story short, Shane drove my wife and I (and ALL OUR LUGGAGE for a two week trip to Scotland) to the Airport (45 min. away) and dropped us off in front of our hotel. I honestly don't know what we would have done without Shane and his generosity. It is indeed refreshing to know that some people still understand the meaning of the word service. More

They were quick with their work but left grease stains inside my car. Seems like a couple of them were in it because there were grease stains on the passenger door also. Other than that, everything was fi inside my car. Seems like a couple of them were in it because there were grease stains on the passenger door also. Other than that, everything was fine. More

I have a leased vehicle that I got in June 2021 so any oil changes or repairs, I go through the dealership. I pay the extra monthly maintenance cost for minor repairs. I had my first oil change in January oil changes or repairs, I go through the dealership. I pay the extra monthly maintenance cost for minor repairs. I had my first oil change in January 2022. I made an appointment and waited in the dealership for 2 hours for my vehicle. After a few days I noticed they didn’t reset my car so my service warning stayed on until my next service. I chalked it up to maybe they’re busy, this was my first experience and I’m not one to judge after one experience. However, I had a minor windshield crack from a pebble on the highway and scheduled a 3:00 appointment at the dealership for the repair. I asked multiple times for an update on my car since I sat around with nothing happening. I was told “I will find out for you” but I was not updated. I asked the guy helping me in the service area a few times. I finally got an update at 4:15 that the window guy was on his way. He arrived at 4:30 and the guy in service told it would take him about 20 minutes. It looked like he finished around 5:30, an hour later. By 6:15 I asked if I could have my car back. The girl in the service area said she didn’t know I was there waiting. It didn’t look like the original guy was around anymore. I didn’t get paperwork to show the details or report about this. I noticed right away that the crack isn’t completely gone. 3 hours and 15 minutes! I’m just hopeful it’s good for winter and I’ll be looking for a car sooner than later from another car company. This is beyond frustrating. I just find it rude and unprofessional at this point to make appointments and not have reasonably timed service. My time is valuable and clearly not respected. More

Very knowledgeable. Pleasant to deal with. He made my parts buying process smooth and easy. I will buy all my parts from him in the future. Pleasant to deal with. He made my parts buying process smooth and easy. I will buy all my parts from him in the future. More

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greeted with a smile- recognized immediately very accommodating asked if they could take me to any store to shop, I SAID YES - They dropped me off at Home GOODS AND BEFORE I COULD FINISHED THEY CALL accommodating asked if they could take me to any store to shop, I SAID YES - They dropped me off at Home GOODS AND BEFORE I COULD FINISHED THEY CALLED AND SAID MY CAR WAS READY. I CHECKED OUT AND THE DRIVER WAS WAITING OUTSIDE TO PICK ME UP. More

Can't fix my problem and it has been over a year! Very frustrating for me! Very frustrating for me! More

We always have great service with the maintenance and service staff. Adam is always willing to answer any question I ask, a very bright spot at Webb. service staff. Adam is always willing to answer any question I ask, a very bright spot at Webb. More

Friendly and efficient customer service! ! Appointment was scheduled and they got me in on time and out quickly ! Appointment was scheduled and they got me in on time and out quickly More