Webb Hyundai Highland - Service Center

Webb Hyundai Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Webb Hyundai Highland, we look forward to having you as one of our valued customers for many more years to come!

Webb Hyundai Highland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Webb Hyundai Highland responded

It's great to hear that Anthony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Webb Hyundai Highland!

Webb Hyundai Highland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Webb Hyundai Highland responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.

Webb Hyundai Highland responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

Webb Hyundai Highland responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

Webb Hyundai Highland responded

Thank you for taking the time to share this with us, we are sorry to hear this and would really like to speak with you, please email dana.douglas@webbcars.com with your contact information.

Webb Hyundai Highland responded

Thank you for your kind words and 4 Stars, we truly appreciate it and hope to see you again soon!

Webb Hyundai Highland responded

Thank you for taking the time to share your feedback with us, we are so sorry that this happened and will have a Manager reach out to discuss this further.

Scott responded

Twice now I have encountered the same rude and disrespectful employee in the service department named Lisa. Extremely rude and dismissive. Refuses to answer any questions that I have as if I’m a nuisance to her existence. I already reported her to Katie the service manager and Laurie the Sales Manager. The first encounter was when I was dropping my car off to get serviced. The second time was tonight- 3/1/23. My car has been sitting in their lot for going around 4 weeks now while I wait on my insurance adjuster to come out and inspect the car. Since I couldn’t reach the adjuster, I decided to call the service department to get an update seeing if the adjuster has contacted them. Lisa answered the phone and flat out refused to answer any of my questions and said that since she’s not “assigned” to my car, she can’t help me. All I was asking her was if she knows if the insurance adjuster came out to look at the car because I couldn’t get ahold of him. She refused to even pull up the notes on my car on her computer to just check for me. It’s very simple to just look on the computer and give me an answer, but no she refused to do this and kept repeatedly telling me- “I’m not assigned to your car, I can’t answer any questions.” Horrible customer service. I’ve honestly had enough of her. I ended up driving out there 30 minutes away from my home to pay my diagnostic fee and pick up my car to take it somewhere else. When I got there and said I just want to pay my bill and take my car home, she refused to give me MY car. Once again she said- “I can’t help you, you’ll have to wait until your service advisor comes in tomorrow morning.” I told her again that I want my car, I’ll pay the fee and take it elsewhere. She then said she had no idea where the keys and paperwork were and that she could not help me and once again—->I would have to wait until tomorrow until my “assigned” service advisor comes in. This woman REFUSED to go find the keys and paperwork to my car. After a few choice words from me, Laurie the Sales Manager heard what was going on and came from her desk to help me. I’ve absolutely had it with this location specifically because of this ONE employee. Its a shame because my car probably will be written off by the insurance company and I’ll need a new car. I love Hyundai and would of bought a brand new car from them, thus staying a loyal customer and keeping my business with them, but no. Katie if you’re reading this, you really need to do something about this employee. Having her on board in that department just shows where your leadership and professionalism lies. Two young porters even pulled me aside and told me that I’m not the only person who has complained about Lisa. Get something done instead of having multiple chats with her. All calls are recorded so I IMPLORE you to listen to the phone conversation I had with her early today, and you tell me if that’s proper customer service. The date is ~ Wednesday 3/1/23 @ 5:40PM.