Webb Hyundai Highland - Service Center

I went there to fix an issue with my lights for the third time, and they are still not working. I told the employee that just changing the light bulb and checking the wiring was not enough, as that is what t time, and they are still not working. I told the employee that just changing the light bulb and checking the wiring was not enough, as that is what they did the two previous times I brought my car in for the same issue. I ended up paying $100 for bulbs I didn’t need (they were basically brand new when I brought my car in the third time). More

It's very difficult to find because I'm looking fir a Genesis sign. I understand that there's going to be an actual genesis building in the future but until then signage needs to be better Genesis sign. I understand that there's going to be an actual genesis building in the future but until then signage needs to be better More

When we talk to people, they are very good. We do have problems contacting personnel. We live over an hour distance and it is not possible to drive to your location when your phones go unanswer We do have problems contacting personnel. We live over an hour distance and it is not possible to drive to your location when your phones go unanswered. More

1:00pm service appointment for an oil change and tire rotation. Got my car back at 3:15. No explanation or update from the service department when I was in the waiting room. Texted the number they sent m rotation. Got my car back at 3:15. No explanation or update from the service department when I was in the waiting room. Texted the number they sent me for updates and received no response. I was quoted $99 for the service and I was charged $99+$10 shop fees and a 1% because I was going to use a credit card. Hidden fees and poor customer service is crap and shady. I will not be back. More

Professional making you feel welcome even if you’re service may exceed your budget they try to accommodate you in every way. service may exceed your budget they try to accommodate you in every way. More

The communication for the dealership was terrible. They had my car for two days before they realized that it was at the dealership. It was 6 weeks before they even diagnosed what was wrong with my car They had my car for two days before they realized that it was at the dealership. It was 6 weeks before they even diagnosed what was wrong with my car due to being short staffed. I had to file a complaint with the BBB before Anthony stepped in and pushed my car along. He did offer me a loaner since they had my car for so long so that was a plus. It took them a total of 10 weeks maybe a total of 12 to fix my car and when I put my car in Reverse the transmission still makes this noise that it’s not supposed to make. I don’t want to take it back because I’m afraid of how long they’ll keep the car again 😩. More

A little disappointed about how long it took to get a part that I was told would take 2 days to get. Almost a week later (6 days) we had to bring the car up to service 2 times so not very convenient but part that I was told would take 2 days to get. Almost a week later (6 days) we had to bring the car up to service 2 times so not very convenient but once the part was received service was quick so I really appreciate that! I am not sure if this the right place to post this but Isaiah (I believe a porter) was ABSOLUTELY AMAZING!!! He was so helpful when he essentially didn’t have to be. He went above and beyond to help me when I showed up to drop off my car after service hours. He was so considerate and offered to get me out of the heat and offered a cold drink while he needed to find paperwork I needed to fill out. Every company needs an Isaiah!! He went above and beyond!! Give him a high five from me!! He was the sweetest! We also were out in the lot looking at the new Santa Fe when Kevin Z. Came out to talk to us. We are not in the market for a new car just yet but when we are I would love to deal with Kevin! He was personable and professional! More

They provided prompt and reliable service. Please keep up the good work, I am loyal customer. Please keep up the good work, I am loyal customer. More

Great team! Very polite and respectful.Everyone is very informative about the information on your vehicle! Very polite and respectful.Everyone is very informative about the information on your vehicle! More

I love this dealership. The service is amazing and the people are always friendly and welcoming. The service is amazing and the people are always friendly and welcoming. More