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Webb Hyundai Highland - Service Center

Highland, IN

4.2
235 Reviews

235 Reviews of Webb Hyundai Highland - Service Center

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August 04, 2024

Have an intermittent issue with my infotainment system going blank and pixelated at random times. They did not see the issue while I was there. I had video of the issue and they did not ask to see it. Was More

by pnclove98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 04, 2024

Busy Dealership. Be prepared to wait a little bit. Waiting area is clean and drink/snack provided are a nice touch. More

by tabdpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Webb Hyundai Highland to be a positive one. Please don't hesitate to reach out if you need anything else.

August 04, 2024

I paid $500+ for pads and rotors on my rear brakes. I thought brake replacement would have a lifetime warranty at that price. When I looked over my paperwork, there was no information regarding a warra More

by davistee45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Bonessa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Webb Hyundai Highland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 04, 2024

I bring my auto here because it has a pleasant waiting area and the people are friendly. They come out and let me know what they are doing, how long it will take to service the auto and how much it will c More

by ivory1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for choosing Webb Hyundai Highland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 04, 2024

Webb Hyundai in Highland is a great dealership. They are fast and efficient . I trust them with my vehicle More

by GARYWALLACE0736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you, Gary, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Webb Hyundai Highland.

August 04, 2024

I had purchased two cars at this dealership and very happy with the sales staff especially Laurie and greg More

by jomabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurie Fiorenzo-Kralek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Webb Hyundai Highland responded

Thanks for sharing your thoughts about your experience with Webb Hyundai Highland. We appreciate your business and hope to see you again soon!

August 03, 2024

Timely, no hassle, clean, respectful. They just didn’t wash my vehicle at the end More

by srtaylor416
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 03, 2024

I was treated very well and kept informed on the progress. They also helped me set up the Genesis app on the car as I had purchased it used. More

by sheckard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall the names
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Webb Hyundai Highland.

August 03, 2024

Oil change took almost 4 hours. Long time to sit for 77 yr old woman. More

by teachr726
Recommend Dealer
Yes
Employees Worked With
I don't remember anyone but Big John about letting my leash change to a different car. Could not pay the increase , so my car sits in front of my house
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your thoughts on working with our team. We do apologize for the long wait and appreciate your patience. We look forward to working with you again!

August 03, 2024

Car came back with grease finger prints on the hood . Dirty mark on drivers pillar post at windshield. Not even a car wash after service. Not the way other dealerships have treated me with a car of this More

by mike@distinctivehomesofin.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never met service manager
Aug 05, 2024 -

Webb Hyundai Highland responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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