Webb Hyundai Highland - Service Center

My most recent experience with Webb Hyundai Highland has been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Ci been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Cindy could have viewed the vehicle for every flaw with the 1 minute scan around the vehicle that she performed which you guys have on camera. Webb Hyundai needs to get a better procedure in place when loaning a loaner car. CHECKLIST & PICTURES. You guys take pictures of customers vehicle coming in. You should do the same for yours. So basically when i go to return vehicle 3 people go scanning the vehicle and pointing out all type of flaws and basically pinned it on me. I wasn’t giving my paper work or key after the inspection of the vehicle. Jori basically tells me i need to pay for the damages out of pocket or file a claim through my insurance. So because I’m ready to leave at this point they get a quote for their parts department totaling a whooping $2140 for scratches they claimed that wasn’t on the vehicle before giving it to me.. Jori also told me i couldn’t leave until i had a claim number for her. Per Webb they say they didn’t hold my keys hostage if so why was i still there almost 30 mins to a hour after dropping off the loaner. These people really gave me a hard time and Also Hyundai needs to have service advisors go over paperwork in detail instead of them telling you sign here & here because customers don’t know what they’re signing More

I have been coming here since 2013. Always treated with respect. Not once have they ever tried to push a repair that wasn't needed. They listen and answer my questions. Repairs are done Always treated with respect. Not once have they ever tried to push a repair that wasn't needed. They listen and answer my questions. Repairs are done on time; car is always clean when I pick it up. More

Detailed work orders easy to understand! Follow up by management team. Specialist are very knowledgeable and accurate on diagnosis. Follow up by management team. Specialist are very knowledgeable and accurate on diagnosis. More

It was fast. The waiting area was very nice. They had drinks and coffee and I felt very welcome. Great job. The waiting area was very nice. They had drinks and coffee and I felt very welcome. Great job. More

I was originally told the appointment would take 4 hours. My car ended up in the shop for over a week. Loaner car given was not equivalent to my current vehicle. Each day I had to call to receive an update a My car ended up in the shop for over a week. Loaner car given was not equivalent to my current vehicle. Each day I had to call to receive an update as nobody ever called me to let me know the next step. Communication was very poor. More

Great service! Even drove me home so i didnt have to wait. Timing was good Even drove me home so i didnt have to wait. Timing was good More

Always good service, they kept me up to date on progress. Always bring my car here when needed. progress. Always bring my car here when needed. More

Was satisfied with the prompt an great service I received an a explanation of what was done an a explanation of what was done More

Great service, kept the correct appointment time and Tony my service advisor was great to me my service advisor was great to me More

Quick and painless. Dropped off car for oil change and picked up after work. Pleasure doing business with Dropped off car for oil change and picked up after work. Pleasure doing business with More