Webb Hyundai Highland - Service Center

I have decided not to bring my car to this dealership for service anymore. Yesterday, I picked up my car after a simple oil change and found muddy footprints on the inside floor panel on the driver's side, service anymore. Yesterday, I picked up my car after a simple oil change and found muddy footprints on the inside floor panel on the driver's side, and this is not the first or second time this has happened. Before I would clean it myself, but this time I went back into the Service Department to let them know and have them clean it. As I was driving away, I noticed dirty fingerprints on the side pane of my driver's door in the inside, and on the outside of my glove box and some of the contents of my glove box on the floor. I keep my car clean inside and out, and have never gotten my cars delivered in this condition from a dealership, except this one. The worst part is when I went in to let them know, the young lady Jori was great; however, the Manager or Assistant Manager had an attitude as if he was being bothered. Instead of apologizing and offering to clean the dirt, he asked if it was salt residue with a nasty attitude. Just ignorant. Even if it was salt residue, which it was not because it was brown and clearly muddy, I didn't bring my car to the dealership that way and it should not have been returned to me that way either. The only ones who are pleasant are the two ladies (Jori and Cindy). The men should learn from them. Overall, terrible customer service in their Service Department, and like all companies, it starts at the top! More

Cindy Provided great customer support. And is very professional At her job. She provided accurate information regarding our Santa Fe And is very professional At her job. She provided accurate information regarding our Santa Fe More

Anthony Rivera has the best customer service . He fixed my time clock that I had a few people ( salesman and a person in service) already set but kept loosing 2 hours . When he set it never did it He fixed my time clock that I had a few people ( salesman and a person in service) already set but kept loosing 2 hours . When he set it never did it again . Something so simple that others had no knowledge how to do it . I’m so happy he helped me with that . I’m 68 and he was so patient with me and didn’t rush away with all my questions I ask . Thank you Anthony More

Cindy Kobiela was an excellent Service Rep. ! She made sure I got everything done that was covered under my warranty. and a BIG thanks to the Technician that performed the work, Douglas Yokovich ! She made sure I got everything done that was covered under my warranty. and a BIG thanks to the Technician that performed the work, Douglas Yokovich! I needed several repairs done on my "Heaven" (Hyundai Santa Fe). Backup camera, 2 link stabilizers, wheel alignment, gasket- rocker cover, gasket- fuel pump, and fuel tube assy! Webb Hyundai Highland, GREAT JOB! More

I was told that my back tail lights needed to be replaced due to the moisture and than they changed it to that it was not needed when you can clearly see the moisture and that it stayed even after sitting in due to the moisture and than they changed it to that it was not needed when you can clearly see the moisture and that it stayed even after sitting in shop for over an hour. More

It’s the only Hyundai service center in the area so I go there. The service department is on the slower side. A oil change change usually takes almost two hours even with an appointment. The prices are als there. The service department is on the slower side. A oil change change usually takes almost two hours even with an appointment. The prices are also on the more expensive side. More

This is the second time I have brought my Palisade in for service. Both times I had oily finger prints on my hood. The first time they were on the drivers door as well. This service (30000 mile) was very service. Both times I had oily finger prints on my hood. The first time they were on the drivers door as well. This service (30000 mile) was very expensive. You should be sure the car is clean and presentable when give back to the customer. Was told the price of the service and when I looked at the text I got it was considerably more. Apparently that number included double charge for parts. It was corrected when I picked up the car. More

The purchase and service of my Tucson has been exceptional. Josh, Kevin and Cindy have been great to work with. I will recommend Webb to my friends. exceptional. Josh, Kevin and Cindy have been great to work with. I will recommend Webb to my friends. More

I was told at the time of purchase that I was going to get a bumper to bumper warranty 10 years or 100,000 mile. I call for service on my car door electrical and was told I don't have that warranty. That get a bumper to bumper warranty 10 years or 100,000 mile. I call for service on my car door electrical and was told I don't have that warranty. That second owners don't get that. But it was a upgrade to sell the car which I agreed to. Now they don't want to honor it. I will never buy a car from Webb again. More

Service department is the best as usual. I’m never disappointed. Tony and Anthony are great I’m never disappointed. Tony and Anthony are great More