Webb Hyundai Highland

Satisfied Feeling good about my new Santa Fe ! The camel and woodgrain interior makes this vehicle look so rich. I wasn't feeling real good about buying my Feeling good about my new Santa Fe ! The camel and woodgrain interior makes this vehicle look so rich. I wasn't feeling real good about buying my first Black vehicle, but my salesman convinced me to try it and I'm glad he did. Thank You Tony! More

Excellant My husband and I were very pleased with the dealership and our salesman Jo Salas. He was very helpful and has since the sale kept in contact with us. My husband and I were very pleased with the dealership and our salesman Jo Salas. He was very helpful and has since the sale kept in contact with us. More

Hyundai is the best dealership They very respectful & professional and got the job done in no time ! I highly recommend this place . My first car is a 2016 Elantra I'm so proud than They very respectful & professional and got the job done in no time ! I highly recommend this place . My first car is a 2016 Elantra I'm so proud thanks a lot ! More

Another Over The Moon Happy, Webb Hyundai Customer!!! From the moment I stepped in the door, I was provided with excellent customer service. It was professional and sincere, no hard pressure sale. I app From the moment I stepped in the door, I was provided with excellent customer service. It was professional and sincere, no hard pressure sale. I appreciate that. Eventhough there was a glitch in the payoff amount of the trade, the dealership worked out the kink and the deal was able to be completed. I did feel ambushed by the finance department though. I was given one price and when I go in to sign the papers, here comes the hard sale on after market policies, which of course boost the PRICE. AND, you can't think about it, it's a ONE TIME offer, you MUST agree right then. PRESSURE.....paperwork, that was blank, asked to sign, and then my copy is unledgible. This Experience has left a bad taste in my mouth. It has taught me not to go into another finance room alone. More

Finally a good dealership! I have been searching for more than a year for the RIGHT car at the RIGHT price. Having no need for a new car, but rather a desire, it has been easy f I have been searching for more than a year for the RIGHT car at the RIGHT price. Having no need for a new car, but rather a desire, it has been easy for me to walk away from other dealerships for bad service. In fact, I had a great deal on a car at another dealership but ending up leaving when their salesperson treated me poorly. Dealing with Webb Hyundai was easy - I actually submitted information online and Rachel worked her tail off emailing me back and forth. Her and Gabe had all the legwork done before I even came in. When I came in, Tony Myrthil took care of EVERYTHING. We took a test drive and he let me really get the car into a road so I knew how comfortable it was. (Some dealerships have you do a little up and back) We then went over all the details and features of the car - Tony took the time to make sure I saw each and every feature and knew what to expect out of the vehicle. As we worked through the process, everyone was beyond friendly and had REAL discussions with me. I never ONCE felt like someone was being disingenuous or anything. I have been buying cars for a long time and this has been the absolute best experience of all time. I only wish I had seen one of the "Webb Boys" so I could have personally thanked them for their wonderful staff! If one of them dropped me an email, I'd tell them thank you.personally! More

Biggest mistake I've made I came into the dealership on 12/31/2016 to inquire about a vehicle. I was introduced to Sean Whitfield, he was a nice person and very friendly. Sean I came into the dealership on 12/31/2016 to inquire about a vehicle. I was introduced to Sean Whitfield, he was a nice person and very friendly. Sean didn't ask me very many questions about my needs, I told him which vehicles i was interested in and he insisted on this particular Silver 2015 Hyundai Sonata SE. He told he that I should take it home for a test drive, but i had already test driven the vehicle, so i told him taking it home was unnecessary. Sean insisted that I take it home for a few days and to return to the dealership. Once i got home, i noticed significant damage on the rear passenger side of the vehicle- there was a huge dent and deep scratches. The back seat of the car was filthy and the car had 5,600 miles on it and they were attempting to sell it to me as a New Vehicle. I took pictures of the damage and when i returned the car to the dealership, I pointed out the damage on the car. Sean then accused me of damaging the car, I was highly upset. After talking to a manager (I believe his name was Matt) he assure me that I would not be held responsible for that damage. Matt & Sean then offered me a 2016 Hyundai Sonata Sport which I liked. We sat at the dealership for a while and we agreed on pricing any everything. I needed to return to the dealership to sign over my current vehicle that I was trading in. When I returned to the dealership 2 days later (01/04/2016), Matt was not there. The entire deal changed. The dealership no longer wanted to honor the agreement that we had made 2 days prior. Out of frustration I was prepared to walk away. I returned the keys to the 2016 Sonata Sport and was ready to leave. Sean Whitfield then offered a 2016 Hyundai Elantra Limited, I did like the vehicle and we agreed on a price and terms. We then sat with Jim Menz in the financing office. We agreed on no down payment, $407 a month car note, Webb Hyundai would make the 1st payment, they also agreed to throw in a remote starter at no extra charge, and they agreed to make the payoff on the vehicle I traded in. So my first payment wouldn't be due until 2/4/2016. On January 25th, a week before my 2/4/16 payment was due I received a call from Jim Menz advising me they they had not calculated my taxes correctly and i had to come back in to re-sign some paperwork on January 26, 2016. In the meantime i had been calling and leaving messages for Sean Whitfield and I had been sending emails. I eventually found out that Sean no longer worked at this dealership and they failed to inform me. So I went to the dealership and re-signed the document, I made mention that my car that I traded in still hadn't been paid off and now late fees have been assessed. Jim Menz assured me (and I quote) "We are gonna call GM Financial and get a new payoff quote. Whatever the price is, we will pay it off" Jim also said that the only thing that was changing was the amount i would pay would be lowered to $400 but everything else we agreed upon were staying the same. I was happy to finally be done, because that was my 4th time coming to that dealership. I live in Chicago, this dealership is located in Indiana. Well today is 02/18/2016. I have already paid my 1st car note that was due on 02/04/2016. The dealership still has not paid off my car and now it is on my credit report as late, and my score has now dropped about 80 points because of it. I still haven't received my remote starter that I was promised, and they have not sent me my Illinois Plates and registration as promised. My temporary plates were only good until 02/03/2016- so now I'm driving illegally, I'm so unhappy and i've called this dealership several times to complain. Each time they promise to fix the situation and they haven't. I'm at my wits end and i don't know what else to do. i'm thinking about complaining to the Attorney General as well as the Better Business Bureau because this is unacceptable More

Way to buy a car Our sales person "Joe" was wonderful and did everything he could to make sure we were satisfied. He made it all easy even down to the financing! Our sales person "Joe" was wonderful and did everything he could to make sure we were satisfied. He made it all easy even down to the financing! More

Not happy I was not told that the model that I was buying did not come with curtain features that was very disappointing and its to late to do anything about it I was not told that the model that I was buying did not come with curtain features that was very disappointing and its to late to do anything about it. More

Great experience Dave was great!He was very professional and had a great deal of experience and patience. He did a very good job with showing me what I wanted. Dave was great!He was very professional and had a great deal of experience and patience. He did a very good job with showing me what I wanted. More

Nice vehicle Im happy with the azera This vehicle is luxurious Really roomy Very attractive Next year i will like to purchase the genesis one of my dresmcars Im happy with the azera This vehicle is luxurious Really roomy Very attractive Next year i will like to purchase the genesis one of my dresmcars More