Webb Hyundai Highland

I had a great experience buying my first Hyundai from Webb. I LOVE my Elantra and Terry made everything easy for me. No pressure...I left with what I wanted. Brian helped me in finance and everyone wa Webb. I LOVE my Elantra and Terry made everything easy for me. No pressure...I left with what I wanted. Brian helped me in finance and everyone was super friendly. Brought my sister there a week later and she bought a car here too. Really happy with Webb and finally feel like I found a dealership that I can deal with. More

These people are the xxxx of the earth. The GM/sales manager Nick is a smug xxxxxxx who can careless about his customers. I bought a 2011 Hyundai Sonata brand new only to discover 3wks later that there manager Nick is a smug xxxxxxx who can careless about his customers. I bought a 2011 Hyundai Sonata brand new only to discover 3wks later that there were nicks and missing paint on the front/rear bumper. My salesman George asked told me they would take care of it w/ no prob. When I brought the veh in for service all of a sudden everyone had amnesia. I called Consumer Affairs about it and many of the other issues and they were told by Brian that I had come back 3 mos later and announced that i'd dinged my car the week before and demanded touch up paint in order to get rid of the white spot. I never spoke these words to the service mgr -EVER. Angered by the blatant lie. I left a message for Brian, of course he never returned my call and I proceeded to go to Webb in order to address is slanderous filthy lies. Brian was adamant that I was lying about the serv mgr's recollection of our conversation and decided to bring him in to prove that I was a viscious liar. As soon as the SM and I made eye contact he stated"this isn't the lady that i spoke to." We then went outside to look at my veh and it was a totally different Sonata issue. They had confused me with another customer. No one ever apologized for the remarks, their screw-up or the frustration. Brian turns to me and states "well there is still nothing we can do about it." He gave every excuse known to a crooked - xxxxxxx dealer as to why they were right and I was basically SOL. As we discussed the issue, a customer, the owner "big daddy xxxxxxx Webb, some other xxxxxxxxx guy and the Finance mgr all stood there watching. In fact, there were so many personnel outside and in the window that a lady screamed "is there anybody working here or not? I could use a little help!" They even stood there as a customer verbally attacked me and got in my face about a situation that had nothing to do with him. Explain to me how a customer/buyer is subjected to this from a guy you haven't had the opportunity to treat like crap. I'm sure he'll get his turn to. Brian laughed in my face several times, was sarcastic and very unprofessional. Apparently there is humor in learning that his sister basically called me stupid for wanting to go to another dealership, it is also funny to learn that my sales "cave" man George verbally accosted me one day while visiting the lot to wash my vehicle. George was a bit upset because he did not receive a good survey rating from me, so he decided to run out to the parking lot as I drove in yelling and carrying on in anger. This place is unbelieveable rude, unethical and full of scummy jerk-offs. Apparently, Brian thought that my concerns were akin to Deaf Comedy Jam as he continued to laugh throughout our conversion and avoid addressing what George promised. Aside from this, he attacked my character and stated that his sis and George told him that I was rude to them. when i addressed his tactless comment. I informed him that he was once again misinformed and dead wrong--i.e., thinking i was a differnt cust. I let him know that George complimented me on my poise and class. things became abrupt when he disrespected me about the survey. and as for jackie, she was rightfully put in her place after approaching me about my decision to leave and patronage a differnt dealer. I don't know when sticking up for yourself became rude behavior. Maybe nowadays dealers are authorized to verbally accost their customers? When I went in to have my oil changed and bumper fixed. I felt lied to and very uncomfortably around George and Jackie (who would see me and never speak. I'm sorry, I'm wrong for telling you not to call me an idiot? Really?)I aksed the female in service if I was free to take my veh to a different Hyundai establishment. She stated that I could not. By the time I got done with the laught, lies, disrespect and blatant unprofessional behavior I didn't care what she said. I was never going to have my veh here for anything. I asked Brian what I needed to do to transfer to a different dealer. he once again laughed condascendingly and stated "just drive to a different lot" I explained that I was told that I could not do that and wanted to know proper procedure as I was not in the interest of patronizing such toolbags. Brian preceded to atate "we don't want you here!" This took the cake. I bring you an issue with my veh and ask you to make good on your salesman words, you don't do it, report to Hyundai that I was in an accident only to find out that it was someone else, defend the fact that your staff has provided rude interactions on every occassions and when I address my concerns and dissatisfaction I'm the nuisance??????? Brian became so angry when I told him that they have a reputation for being bad business bags-I guess the truth does hurt. I'm sure that isn't the first time you've heard that. In summary, in the three months that I have been in contact with Webb Hyundai, I have been: 1. Verbally Attacked 2. Insulted and told that I was not wanted there 3. Denied a new temp plate after George barely taped it in causing it to fly out of the window(I was told to go get my plts after a week of having my car)due to the fact that they would be fined $25,000. However, G.Lopez simply had me get a report and gave me another plate w/o any problem. 4. Incovenienced- the idiots forgot to take my down payment until i called about it 5 days later, they also left my closing ppwrk in my car 5. Lied to and on 6. Scoffed at and belittled 7. Confronted by more than half of the staff 8. Mobbed by the owners and their cronies This is bar far the tackiest and self-righteous group of xxxxxxxxx that I've ever encountered. I HAVE TRAVELED ALL OVER THE WORLD AND I'VE NEVER BEEN MORE INSULTED AND DISRESPECTED IN MY ENTIRE LIFE. YOU PEOPLE WILL DEFINATELY PAY FOR EVERY INDISCRETION AND HORRID BEHAVIOR THAT YOU'VE DISHED OUT. YOU REAP WHAT YOU SOW!! More