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Webb Hyundai Highland

Highland, IN

4.4
1,127 Reviews
Why Choose Webb Hyundai Highland For Your Next Vehicle? - We Feature Indiana's #1 best Selection of New Hyundais to choose from - Unlimited Free Car Washes With Any NEW or USED Vehicle You Buy From Us! - Read Our Community Wall, featuring letters and articles of some of the local organizations and charities we've teamed with. - #1 Service Satisfaction Dealer When It Comes To Servicing Your Hyundai! - Shuttle service up to 15 miles while waiting for your car to be serviced with us! - Complimentary coffee and beverages available in our wait
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9236 Indianapolis Boulevard

Highland, IN

46322

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Showing 1,127 reviews

March 11, 2023

They really good job very professional I will come back when I get another car More

by Cymone_Cymone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavein Johnson
Mar 13, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 4 Stars, we truly appreciate it and hope to see you again soon!

March 10, 2023

I have nothing to say so bye, Have a nice day to you and the dealership More

by paulspitzig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gdowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Menz
Mar 13, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

March 08, 2023

Very professionals in the business, friendly. Could not be happier to made the decision to go buy in hyundai. Recommend 100 percent. Made us feel very comfortable buying our car there. More

by mlomeli47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Hernandez
Mar 09, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

March 08, 2023

My husband and I walked into the dealer on a Saturday early afternoon. We were put in touch with Eric and told him exactly what we were looking for. Eric was professional, showed us the vehicle we want More

by juliemichaels411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gdowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

March 04, 2023

Conrad was incredibly helpful the entire process and Jim was professional and described the best care plan possible moving forward with my brand new vehicle. This is my second vehicle from Webb Hyundai and More

by cfetze2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Fiorenzo-Kralek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Menz, Conrad Kerosky
Mar 06, 2023 -

Webb Hyundai Highland responded

Thank you for all your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

March 03, 2023

Where to begin! Car value dropped in just over a week? No explanation except car was a little over a week older - - 2007 w less than 86,000 miles on it. Really! More

by deeemsee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Laurie Fiorenzo-Kralek
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso Hernandez
Mar 03, 2023 -

Webb Hyundai Highland responded

Thank you for sharing your feedback with us, we are truly sorry that this happened and will have a Manager reach out to discuss this further.

March 01, 2023

Horrible customer service from this woman. Very dismissive. rude, and unhelpful. I've already reported her to her manager Katie. More

by Scott
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Sprouse
Mar 02, 2023 -

Webb Hyundai Highland responded

Thank you for taking the time to share your feedback with us, we are so sorry that this happened and will have a Manager reach out to discuss this further.

Mar 03, 2023 -

Scott responded

Twice now I have encountered the same rude and disrespectful employee in the service department named Lisa. Extremely rude and dismissive. Refuses to answer any questions that I have as if I’m a nuisance to her existence. I already reported her to Katie the service manager and Laurie the Sales Manager. The first encounter was when I was dropping my car off to get serviced. The second time was tonight- 3/1/23. My car has been sitting in their lot for going around 4 weeks now while I wait on my insurance adjuster to come out and inspect the car. Since I couldn’t reach the adjuster, I decided to call the service department to get an update seeing if the adjuster has contacted them. Lisa answered the phone and flat out refused to answer any of my questions and said that since she’s not “assigned” to my car, she can’t help me. All I was asking her was if she knows if the insurance adjuster came out to look at the car because I couldn’t get ahold of him. She refused to even pull up the notes on my car on her computer to just check for me. It’s very simple to just look on the computer and give me an answer, but no she refused to do this and kept repeatedly telling me- “I’m not assigned to your car, I can’t answer any questions.” Horrible customer service. I’ve honestly had enough of her. I ended up driving out there 30 minutes away from my home to pay my diagnostic fee and pick up my car to take it somewhere else. When I got there and said I just want to pay my bill and take my car home, she refused to give me MY car. Once again she said- “I can’t help you, you’ll have to wait until your service advisor comes in tomorrow morning.” I told her again that I want my car, I’ll pay the fee and take it elsewhere. She then said she had no idea where the keys and paperwork were and that she could not help me and once again—->I would have to wait until tomorrow until my “assigned” service advisor comes in. This woman REFUSED to go find the keys and paperwork to my car. After a few choice words from me, Laurie the Sales Manager heard what was going on and came from her desk to help me. I’ve absolutely had it with this location specifically because of this ONE employee. Its a shame because my car probably will be written off by the insurance company and I’ll need a new car. I love Hyundai and would of bought a brand new car from them, thus staying a loyal customer and keeping my business with them, but no. Katie if you’re reading this, you really need to do something about this employee. Having her on board in that department just shows where your leadership and professionalism lies. Two young porters even pulled me aside and told me that I’m not the only person who has complained about Lisa. Get something done instead of having multiple chats with her. All calls are recorded so I IMPLORE you to listen to the phone conversation I had with her early today, and you tell me if that’s proper customer service. The date is ~ Wednesday 3/1/23 @ 5:40PM.

February 21, 2023

Sold me my first financed car. Very helpful and fun to talk to. Five stars. More

by meelah2136
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gdowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

February 19, 2023

Dealership was very helpful with my situation and truly good experience. Would definitely return for another vehicle. Also looks nice after the construction project More

by km-carney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gdowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

February 05, 2023

This is the third car we have gotten from Webb Hyundai Highland (one lease and two purchases). The experiences have been excellent all the way through. Gregg is fantastic, informative, thorough, straight More

by chimcgyver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Fiorenzo-Kralek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Gentz, Conrad Kerosky
Feb 06, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

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