Webb Hyundai Highland

The service was fine, I was a little surprised to find out after that fact that my description of the problem was recorded and I wasn't informed of that. Not knowing I was being recorded in advance was a out after that fact that my description of the problem was recorded and I wasn't informed of that. Not knowing I was being recorded in advance was a little off-putting. (I don't object to the recording per see - I'm sure it's helpful to have a verbatim record of what was said - just tell me first please.) I also thought nearly 2 hours to plug a screw in a tire seemed like a long time when I had the first appointment of the day. But this was my first experience with the service dept. and I don't know what else was going on that morning. More

Friendly and clean environment, which makes it comfortable to wait while your vehicle is being serviced. comfortable to wait while your vehicle is being serviced. More

Very pleased with service. Ben was very efficient, professional and knowledgeable and I appreciated how quickly he completed the service process. Ben was very efficient, professional and knowledgeable and I appreciated how quickly he completed the service process. More

I drive from Chicago. I love the drive to the Dealership. Get a take out meal at Round the Clock Resturant. I love the drive to the Dealership. Get a take out meal at Round the Clock Resturant. More

This dealership is clean, well lit and organized the staff is very friendly and helpful staff is very friendly and helpful More

kept me informed and let me know what the issue would be before I had to pick up the car before I had to pick up the car More

Excellent work in timely fashion, great customer service, waiting area very clean and great hospitality waiting area very clean and great hospitality More

Service department is a disappointment. They diagnose a problem that I told them was a problem to begin with and then they tell me I have to pay $900 to do a supposed "maintenance" service They diagnose a problem that I told them was a problem to begin with and then they tell me I have to pay $900 to do a supposed "maintenance" service with no guarantee it will fix the problem. This before they will address the real issue of my vehicle's excessive oil consumption. Excuse me, why must I roll the dice with my $900 with no promise of a fix? I purchased an upgraded engine and drive-train insurance policy when I bought this vehicle last spring which means absolutely nothing unless I play the pay upfront first game with the service department. I discovered the excessive oil consumption problem with this vehicle shortly after I purchased it and I feel I was sold a faulty vehicle from this dealership. I am beyond disappointed with Webb Hyundai and especially their "service department". I paid $1,100 dollars for vehicle service insurance policy that isn't worth the paper it's written on. I have a vehicle that has a diagnosed problem and nothing has been done to fix the problem or satisfy me as a customer. More

Slow service not on schedule time and no coffee or water in waiting room not happy in waiting room not happy More

Friendly, quick, helpful, and efficient. Will recommend to friends and family. Thank you for everything! Will recommend to friends and family. Thank you for everything! More