Webb Ford

I purchased a 2015 GMC. It has a major oil leak between the motor and transaxel. It has leaked 6+qts of oil in 3 weeks. I purchased an exteded warranty with the vehicle. I have called several time but o the motor and transaxel. It has leaked 6+qts of oil in 3 weeks. I purchased an exteded warranty with the vehicle. I have called several time but only get "run around". The vehicle was shown to me "just cleaned and out of the washbay" so it was impossible to see or detect the problem when I looked at the vehicle to pick it up. I now have a vehicle that has major issues, I can not use the extended warranty I purchased @ the time of purchasing the vehicle (it has not been approved or processed) and they do not seem to be interested in helping me with correcting the situation. More

The worst dealership ever had a as purchase for 6000 broke down the next day and they refused to help me in any way they suck needed the car for doctors appointments they assured me it was a good runnin broke down the next day and they refused to help me in any way they suck needed the car for doctors appointments they assured me it was a good running car More

Maintenance Review I was very pleased with the recent maintenance work that I had done to my 09' Focus. I had the "works package" oil change and wiper blades replaced. T I was very pleased with the recent maintenance work that I had done to my 09' Focus. I had the "works package" oil change and wiper blades replaced. The staff was both attentive to my needs and very efficient with my time and cost. I have never had any issues with my service at Ford. I would recommend them 100%. More

Was charged 135 dollars for basically 5 minutes.My Lincoln was there the third time for remote start that was covered by warranty.This time remote start worked but had to shut off the car to put in ge Lincoln was there the third time for remote start that was covered by warranty.This time remote start worked but had to shut off the car to put in gear and to get defroster. And heater light to come on.Well. the service person talked to the mechanic and she explained to me what I had to do .Not to turn the car off but do a few other things.Well the person that worked on the remote the second time never explained it to me.I have been there twice for my sun roof.First time motor on it not working.Second time when they put the sun roof on. It wasn't working because they put it back on wrong.My car got caught in a rainstorm at work.The interior of my car was soaked by rainwater it stunk like he'll.Paid a hundred dollars for that .Why.As far As I'm concerned.I got charged twice when I shouldn't have.Terrible service.Cant recommend it to anyone.Word of mouth goes along way More

Excellent service They did a great job keeping me informed as to the progress of my vehicle. Work was done in a very timely fashion. I appreciate that very much. They did a great job keeping me informed as to the progress of my vehicle. Work was done in a very timely fashion. I appreciate that very much. More

I went in for a callback for our 2017 Ford Escape. I found the Service department to be very clean and organized the employees were very courteous and helpful. They had the car back to us when the sai I found the Service department to be very clean and organized the employees were very courteous and helpful. They had the car back to us when the said they would! I would return for service on my vehicle anytime! More

Service Above Expectations Susan my Service Adviser did a wonderful jobs of making sure everything is completely explained, bought in job below original estimate and provided t Susan my Service Adviser did a wonderful jobs of making sure everything is completely explained, bought in job below original estimate and provided transportation drop off & pickup at my home when service was completed within the times period i expected. Outstanding Job! Doug Pint Longtime Web Ford Customer & Owner More

Steve and his people in the service department are the reason I buy Webb Fords and again their service was EXCELLENT! Thank you for another great experience! reason I buy Webb Fords and again their service was EXCELLENT! Thank you for another great experience! More

Quicx; courteous service Visit was about service. Usually in & out. Rates are reasonable. My truck only goes to Webb. Employee who handled my service was great. I will retun. Visit was about service. Usually in & out. Rates are reasonable. My truck only goes to Webb. Employee who handled my service was great. I will retun. More

Unexpected cost Brought my Grand Marquis in for the battery cables to be changed. Had to order the cables a few days before ($240), then $280 to have them installed. Brought my Grand Marquis in for the battery cables to be changed. Had to order the cables a few days before ($240), then $280 to have them installed. OK, it's a 2006 model and the positive cable looked like an octopus on the non battery end, so that wasn't too surprising. The service dept. is first come first served so the 3 and a half hour wait was acceptable. Then, Susan, my service advisor came to me and explained the car wouldn't start because the "Throttle Box Valve" was stuck open and needed to be replaced before the car would start and that would be another $370. Of course the car is 14 years old and anything might need replacing, except that car dealer service departments have such bad reputations about padding bills, doing unnecessary work, breaking things so they can fix them and charge the customer, etc....... Now, I wasn't back in the work area when the work was done but, who knows? Susan was very nice and apologetic and took $40 off the bill. More