Webb Ford | Page 7

Excellent experience. No pressure to buy. Very professional. Our third new car purchase at Webb Ford. Service and parts department very good and scheduled work done in a timely and professional m professional. Our third new car purchase at Webb Ford. Service and parts department very good and scheduled work done in a timely and professional manner. More

Oil Change I went in to get the works done and they were pretty quick and everything was done well. The staff all seem to be very nice. I went in to get the works done and they were pretty quick and everything was done well. The staff all seem to be very nice. More

Horrible I had car my car 5 days heard a noise took it back was told it needed a front spring replaced, which would be 611 dollars not covered by the warranty. They did not recommending only fixing that t back was told it needed a front spring replaced, which would be 611 dollars not covered by the warranty. They did not recommending only fixing that they recommend fixing both front stretch, which were 1050 dollars, and not covered under the warranty. I only had the car for 5 days. They replaced the springs, I'm still hearing noise on the front, so evidently the stress needs to be replaced as well which they did not do, I have left several calls for the dealership manager to call me with no return calls I'm very disappointed. The sales person has neen no help either. Very poor customer service. More

A Great Service Experience! Just came in for an oil change, but had never been to Webb before, so it was all new. Told the service writer that I was "new" and he made sure he ex Just came in for an oil change, but had never been to Webb before, so it was all new. Told the service writer that I was "new" and he made sure he explained everything to me. Very fast service; nice waiting area - great experience. Cannot wait to bring our Explorer in for its next oil change! More

Sales was ok. Vehicle and trouble shooting is a problem The service light went on in our 2016 Explorer. The book said it was an emissions problem. Each time it came on we took it in and were told "there's n The service light went on in our 2016 Explorer. The book said it was an emissions problem. Each time it came on we took it in and were told "there's nothing wrong, charged $135 and sent home. The fourth time they decided there must be something wrong. It has been in 6 or 7 times now. They've replaced the heads, the transmission, whatever else that I can't remember anymore. However, it still chugs while in idle then will lurch forward in idle and misses between 30 and 40 MPH. Ford engineers have been involved to no avail. We are close to the warrantee running out and soon to be screwed. Steve, the service manager, has been good and has done what he can but the problem is still there. It ran fine until we took it in and they worked on it. They try to sell me a new car but why would I want another Ford? I said I would take another Explorer same year, mileage in exchange but that has fallen on deaf ears. These surveys haven't gotten me anywhere either. You obviously really don't care. More

Easiest quickest experience I have ever had buying a vehicle from a dealership. I was taken care of with financing and everything and back at home with the truck in a little over 2hrs vehicle from a dealership. I was taken care of with financing and everything and back at home with the truck in a little over 2hrs More

Purchased mud guards for my 2018 Ecosport. I have purchased vehicles from Webb Ford for decades. I have always gotten great deals. Also, I purchase my vehicles from Webb because I always get th I have purchased vehicles from Webb Ford for decades. I have always gotten great deals. Also, I purchase my vehicles from Webb because I always get the best from their Service Department. More

Better than excellent service from sales to service especially service technician Steve he is the epitome of customer service always satisfied with his service would give 10 stars if possible especially service technician Steve he is the epitome of customer service always satisfied with his service would give 10 stars if possible More

I drove in and was quickly waited on. Came in for oil package service. I was really glad to see the plastic cover on my stirring wheel and gear shift. Especially with this covid-19. Thanks for the quick package service. I was really glad to see the plastic cover on my stirring wheel and gear shift. Especially with this covid-19. Thanks for the quick service. More

Faster service than I expect everytime ALWAYS TAKE CARE OF US If they are busy they will let me know so I can expect a little longer wait but it always comes faster than later They now have ALWAYS TAKE CARE OF US If they are busy they will let me know so I can expect a little longer wait but it always comes faster than later They now have coffee on the showroom floor for customers They let me know everything about our vehicles I enjoy the friendly service and smiles from everyone that works there There are outlets by some of the chairs in case you need to plug up If I forgot my coupon they will still honor it when I get "The Works" which is an oil change etc. Never a problem We buy vehicles from there all of the time and so do my family members Thank you Webb Ford in Highland, IN!!! More