Webb Ford

First of all, 06 Grand Marquis get airbag light on because passenger seat belt pretensioner fails for low circuit. This issue disables the airbag and Ford or the NHSTA or whatever hasn’t recalled it. because passenger seat belt pretensioner fails for low circuit. This issue disables the airbag and Ford or the NHSTA or whatever hasn’t recalled it. Secondly, this dealer wants $900 to fix. Their phone system is from the 90s and barely works doesn’t connect calls or goes completely down. Expecting the bare minimum in customer service. Parts delayed and no communication. False promises of service expectations. When requested to come pick up my vehicle, Service rep Steve told me it wasn’t his responsibility and he had his own tickets to work, so couldn’t check on the status of my vehicle. Dan Schultz was the manager on duty and barely did anything to address concerns. They will never waste my time or money again. More

No need for call back I will continue to spread the word of how bad the company is see you soon when I come for oil change 😉 of how bad the company is see you soon when I come for oil change 😉 More

I purchased my F150 earlier this year and have taken it back to Webb Ford twice for oil change / tire rotation. The service department has been top notch from Steve, my service manager to the technicians. back to Webb Ford twice for oil change / tire rotation. The service department has been top notch from Steve, my service manager to the technicians. I’ve never waited beyond an hour to have these services completed. Keep up the great work! More

Best Service Department in NW Indiana. Excellent service , helpful and friendly. Never had a issue been doing business with Webb Ford for almost a decade. , helpful and friendly. Never had a issue been doing business with Webb Ford for almost a decade. More

Took my car in today to fix a totally blown tire. Gunnar was great. He helped accommodate me completely. My car was fixed with quick and efficient service. I thank all the people in the service departmen was great. He helped accommodate me completely. My car was fixed with quick and efficient service. I thank all the people in the service department, Gunnar especially, for going above and beyond to service my car! More

Customer service and the actual service was great !!! I will definitely be back !!! will definitely be back !!! More

I never have to wait long for service to be done to my vehicle vehicle More

Webb Ford provides professional prompt service. I receive great value from the service department. The service department staff are professional and service orientated individuals. They prove time and again great value from the service department. The service department staff are professional and service orientated individuals. They prove time and again tahat they are a asset to Webb Ford. More

Excellent turnaround on this service visit. Great support from the whole team from management on down. They always do a very thorough job. That is why I keep coming back. from the whole team from management on down. They always do a very thorough job. That is why I keep coming back. More