Webb Ford

The lady at Webb Ford, Highland, In. , Sue, was VERY good and quite professional, and solved a few problems for me. Webb Ford did an excellent job at fixing my car, and I'm glad that the , Sue, was VERY good and quite professional, and solved a few problems for me. Webb Ford did an excellent job at fixing my car, and I'm glad that the warranty was still in force. Yes, I will buy another new ford from that location (my second one!)! Thanks, Roger More

Very helpful and courteous took care of everything quickly and competently. Would recommend to anyone quickly and competently. Would recommend to anyone More

When I went to Webb Ford I had my heart set on a black Bronco. However it had already sold and I was pretty sad. The sales team worked with me and the following week I was able to purchase a new red ‘22 B Bronco. However it had already sold and I was pretty sad. The sales team worked with me and the following week I was able to purchase a new red ‘22 Bronco! I’m so happy with my purchase and I cannot thank the team enough. More

I am very disappointed. My vehicle is under warranty and I don’t feel that I am getting the service I deserve as a valued ford customer who has been more than patient with t My vehicle is under warranty and I don’t feel that I am getting the service I deserve as a valued ford customer who has been more than patient with this matter. I reached out to customer service multiple times hoping to get this on going issue finally solved but to no avail. My car was first towed into Webb ford on December 1, 2021 with 93,376 miles on it for service related to transmission and was there until December 3, 2021. Shifter cap and bushing were replaced. On March 31, 2022 my car was again brought into Webb Ford for transmission service yet again on March 31,2022 with 98,117 miles on it and again was there until April 8, 2022. This time I was told the Torque converter came apart and they overhauled the entire transmission. On August 1, 2022 with 103,089 miles on it and only 4,972 miles on it since they overhauled the transmission the car was returned again with transmission problems yet again. On August 16, 2022 they returned my car after only performing an Adaptive relearn and cleared codes. This did nothing and I had to return my car again for transmission service the next day August 17, 2022. Today is September 2, 2022 and they still have my car. It has been in the Webb ford service shop for the entire month of August with no results and I am being told that they have seen the wrench service light on but it is not showing them any codes,so the car has been sitting there on a stand still. This is unacceptable. I have bought 6 brand new cars from Ford since 2000 and am a A plan member. At this time I am in the market for a new car but can’t even get my car repaired under the Ford warranty to trade it in. More

Susan Neal was a pleasure to talk to. She answered all my Questions since this was my first visit at this dealership. She answered all my Questions since this was my first visit at this dealership. More

Aw4some experience delivered on the price and everything they promised ..went above and beyond to make sure I was happy they promised ..went above and beyond to make sure I was happy More

Horrible customer service we was told that they can’t work on our Ford truck because they don’t have the equipment work on our Ford truck because they don’t have the equipment More

Service staff is always friendly and very helpful. They always ask about any other service items and if there are any warranty items. They always ask about any other service items and if there are any warranty items. More

Very rude! Sold a car they didn’t even inspect. It was broken and not road safe! Would never buy from them again! Sold a car they didn’t even inspect. It was broken and not road safe! Would never buy from them again! More

We appreciate the service we receive when taking our vehicle in to Webb Ford. In fact, we come from out-of-state because of the superior care & service at this location. Our Service Advisor, Susan Nea vehicle in to Webb Ford. In fact, we come from out-of-state because of the superior care & service at this location. Our Service Advisor, Susan Neal, has always been kind and most helpful. She goes the extra mile to ensure customer satisfaction! The facility is very clean, welcoming, and the entire staff is highly qualified and friendly. We LOVE WEBB FORD! More