Webb Ford

Took Ford Escape aunt and uncle bought new from this stealership in for what was the 3rd head gasket: Original factory bad at 45k, replacement done by Webb now confirmed leaking again by trusted mechani stealership in for what was the 3rd head gasket: Original factory bad at 45k, replacement done by Webb now confirmed leaking again by trusted mechanic who cleaned area and observed leaking head gasket now at 96k. Trans also went bad on this vehicle, along with a front axle. Told service advisor, John Rainone, all this, they said they'd look at it. Called back and said wasn't head gasket leaking, was timing cover gasket. Small problem there though: Head gasket already confirmed leaking by trusted garage, also, timing cover gasket doesn't leak uphill to head gasket. Refused service on behalf of relatives, took it to trusted local garage who ended up doing job. Turns out it was head gasket, had large scratch in it from whoever did job previously at Webb. If you can't trust an established dealer to make right their screw up on what is basically a disaster vehicle as far as reliability, how can you trust them at all? Avoid at all costs. More

We purchased a Ford certified used Ford Focus SEL in September of 2012 with less than 3,000 miles on it. When we took possession of the vehicle we were given one key and told the second key would be se September of 2012 with less than 3,000 miles on it. When we took possession of the vehicle we were given one key and told the second key would be sent with the title paperwork when it was sent. When we did not receive the key with the title paperwork we talked with Doug Webb who was extemely rude and disrespectful and accused us of losing the key. We then talked to the used car sales manager Dennis Webb (notice the name of the dealership and both the salesperson and sales manager's surnames). We again told the key was mailed with the title paperwork. They finally agreed to cut us a new key after beign told "just get them the key and get them out of here, this deal has been a nightmare since the beginning". This was because it was an out of state sale, which, when they were getting sticker price for the car was "no problem". We sat and waited 2.5 hours to get the key cut and when we got it, it is a generic valet type key. The key that should have come with it has the automateic door opener, panic button, trunk release attached to the key. What they made us had none of this. These, by the way, are laser cut keys that cost over $200.00, so we aren't just whiners. When we got the cheapest key they could possibly give, we decided to make a complaint with Ford directly. Before we did this, we contacted the person at the dealership who mailed the title paperwork and she confirmed that she DID NOT mail a key to us. Ford's complaint department did nothing, the dealership did nothing. They are a joke. If you want to buy a Ford (we like our car, by the way), use a different dealership. When I posted my experience on my Facebook page, about half of our friends who have bought from Webb have had horrible experiences with their dealers/customer service. They will kiss your butt until they get your money and then talk to you like you are garbage. More

Bought a brand new Ford Focus from this dealership, a month later bought a used Ford Edge, had a problem with the Edge and went to resolve the issue the next day, and the General Manager talked down to m month later bought a used Ford Edge, had a problem with the Edge and went to resolve the issue the next day, and the General Manager talked down to my wife and I and told us "I'm the GM, I can do whatever I want, I could help you, but I'm not going to." Because of him I don't recommend this dealership to anyone. More