Webb Ford

warranty work and service My most recent experience 12/29/15 was as good as my prior experiences. Maintenance gets me in promptly and are professional. Problems with vehicles My most recent experience 12/29/15 was as good as my prior experiences. Maintenance gets me in promptly and are professional. Problems with vehicles can be frustrating and emotional experiences. Webb Ford car movers great customers nicely and generate some positive talk while you wait for the service writer to initiate the service process. Everyone is professional and most smile. They have tv's, magazines, and vending machines. Bathroom is always clean. It would be nice if they had a coffee machine in the waiting room. Each experience has been pretty consistent. My vehicle always comes out in good shape and haven't had to return for rework. More

Oil Change Service With a busy lifestyle, Web provides me with an email reminder when the oil needs to be changed on our 2015 Escape. Not only do we receive a reminder With a busy lifestyle, Web provides me with an email reminder when the oil needs to be changed on our 2015 Escape. Not only do we receive a reminder for the synthetic oil change, but receive a coupon, which provides a substantial value. The only thing they could add to the experience is a coffee machine. More

Proud Customer It is with great pleasure that I commended Webb Ford for making things right with my parents. A couple of months ago my parents and I were treated ext It is with great pleasure that I commended Webb Ford for making things right with my parents. A couple of months ago my parents and I were treated extremely rude by one of the sales consultants at Webb Ford so I wrote a bad review out of frustration. A couple of days later my parents received a call from John, the Finance Manager; apologizing for the lack of professionalism from the sale consultant and assured them that he would help my mother get the car of her choice. ***** A couple of weeks ago she went back and was helped by an awesome Sales Consultant by the name of Leslie Rightmire. She asked my mother what kind of car and features she was interested in which was a Ford Fusion. Leslie helped my mother drive off the lot with a 2016 Ford Fusion Titanium fully loaded. She exceeded my mother's expectation and I must say she is extremely happy. Thanks again John and Leslie for all your help, we greatly appreciate it. More

Thank you I was in your deals hip for the first time on Monday 10/12/15 because someone stole my purse and keys over the weekend and a needed to have a new fob I was in your deals hip for the first time on Monday 10/12/15 because someone stole my purse and keys over the weekend and a needed to have a new fob and key reprogrammed. Tim greated me in the drive with a smile and was very attentive to my needs, you did not have what I needed but he checked and had one coming for the afternoon told me to come back. When I got there the second time he again was very attentive and had the technician get to work right away. He then came looking for me when it was almost finished. I have to say this was one of the best experiences at a dealership I have had. Thank you Tim for the smile when you greeted me and your concerns to my problems. Keep up the great work at your dealership and thank you thank you thank you More

Great service team Another great service on my 2013 Flex. No muss, no fuss..... in and out in a timely manner. Always a pleasurable experience no matter what time of day Another great service on my 2013 Flex. No muss, no fuss..... in and out in a timely manner. Always a pleasurable experience no matter what time of day. More

Terrible Service!! My parents went Webb Ford initially to purchase a SUV for my father. While there, my mother decided she would like to upgrade to a 2016 Ford Fusion. T My parents went Webb Ford initially to purchase a SUV for my father. While there, my mother decided she would like to upgrade to a 2016 Ford Fusion. The dealer R. W. assured both of my parents that they would walk out with vehicles of their interest. Then his story changed, he tried to get my mother to purchase a Ford Fusion that he clearly told us earlier that he drove 11,000 miles and was trying to get rid of it. When all she wanted was one with the normal 2016 Ford Fusion modern features, amenities, and a sunroof. But that's not even the crazy part. First and foremost, without my mother 's consent he put her as my father's consigner. My mother clearly had no problem with cosigning for her husband, but the dealer R. W. never asked her permission to do so. When she called him out on what he did, he decided he didn't want to give either of them new cars; after he ran both of their credit scores and had them sign papers (how unprofessional is that?) So then, my mother felt that she was hindering my father's chances of purchasing a new car so they both had to plead with this man, which made me irate so I stormed out the building. I hated to see my parents act as if he was doing them a favor when they were doing HIM a favor (News flash: he makes a living off of customer sells) Then he wouldn't even give my father the car that he wanted. He ended up persuading him to get another SUV and assured him that he could bring it back in 1 year and get the SUV that he initially wanted. However, when father signed papers with his boss "John ...", he informed my father that he couldn't bring the car back for 36 months (3 year). Although my father did get a new SUV, this caused unnecessary friction between both of my parents because of the way Webb Ford handled the situation. In conclusion, as much as I love Ford vehicles I will never purchase a car from this Webb Ford nor would I ever recommend anyone go to this dealership. If you do decided to go, DO NOT GO TO R. W. More

Service Great service Service advisor knew product well my truck was serviced in a timely manner serviced right the 1st time . My neighbor bought a 2015 Escap Great service Service advisor knew product well my truck was serviced in a timely manner serviced right the 1st time . My neighbor bought a 2015 Escape More

Webb Ford Is Great Every time I go in I come out with a smile. Great deals. Great Service. Never had a problem I'm always in and out with my car up to par. Every time I go in I come out with a smile. Great deals. Great Service. Never had a problem I'm always in and out with my car up to par. More

Suing Webb Ford!!! #26061966 is the number in the complaint I filed today against Webb Ford and their business practices. I contacted the better business burea today and #26061966 is the number in the complaint I filed today against Webb Ford and their business practices. I contacted the better business burea today and filed my complaint. On Friday the 31st of July if I haven't received my plates paperwork, so we can register our new Ford Edge, I will be going to visit with a lawyer. The sales manager at Webb Ford has seen our contract and it clearly shows that they received a $600 cash down payment. A $3000 customer incentive certificate and the fact that we filled out all they paperwork they required in order to trade in our 2014 Ford Escape as part of the deal. Now the sales manager is saying they have nothing to show we gave them the $600 down payment and is refusing to give us our paperwork to register the Edge. So because someone their either stole or misplaced the money now he thinks I'm responsible. This place is scamming us!!! I gave Webb Ford everything on the contracts!!! What dealer would have themselves and you sign all the contracts showing you gave a $600 cash down payment if you hadn't given it to them. That makes no sense!!!! Webb Ford is saying we sign new car contracts that say what was given or traded in them.... when we didn't receive it or misplaced it. Webb Ford is nuts and I'm not paying for their mishandling of money, nor am I paying for the paperwork to register my car!! This was not in the contract!!!! More

Best Ford Dealership! I have bought Fords my whole life , the last two I bought at Webb Ford and that dealership is by far the best I have ever dealt with. I take all my se I have bought Fords my whole life , the last two I bought at Webb Ford and that dealership is by far the best I have ever dealt with. I take all my service needs to them and the service is great. I would recommend them to everyone and I have to many friends many times. More