Webb Ford

Coming here was a Blessing! Me and my family prayed because we needed a car and God brought us here. Greg took out time for us, he didn't rush me. I told him I am a 55 year old w Me and my family prayed because we needed a car and God brought us here. Greg took out time for us, he didn't rush me. I told him I am a 55 year old woman who doesn't know much about cars , and he took out the time just to make sure I understood everything. He even called me the next day and told me if I had any questions I can call or walk in. I needed help understanding the manual and he even walked me through it. Feeling assured not only before you buy the car, but even afterwards ,makes a person know they made the right choice. More

New truck purchase I went there recommended by my uncle. I was looking to purchase a new superduty. They had many to choose from, but ultimately traded for the one I wan I went there recommended by my uncle. I was looking to purchase a new superduty. They had many to choose from, but ultimately traded for the one I wanted. Kevin hassellof was very easy to work with, not pushey at all and got what I wanted quickly. I would recommend webb ford and kevin to anyone looking to purchase a new ford. More

Ripoff -literally I didnt buy my car from Webb Ford, but based on their service department I never will buy from them. They will not diagnose the problem the first visi I didnt buy my car from Webb Ford, but based on their service department I never will buy from them. They will not diagnose the problem the first visit and their staff will steal everything of value out of your car (from a quarter in the cup holder to an iPod buried in the center console. When confronted they point to a sign that says they arent responsible for lost ot stolen items. Ive filed complaints with the B BB and the Indiana Attorney General. More

Just say No to Webb Ford I purchased my vehicle in May 2017. The actual purchasing process was okay, Cris wasn't too bad, at first. But from purchase forward, I realized tha I purchased my vehicle in May 2017. The actual purchasing process was okay, Cris wasn't too bad, at first. But from purchase forward, I realized that my selection in dealship was regrettable. I had to make 2 separate trips to the dealership following purchase, simply to retrieve the floor mats. On my 1st floormat adventure, Chris threw me a plastic bag and shooed me away. I had to ask another salesperson to help me put them into the car, something they should have done automatically. When the dealership finally did receive the correct flooring, they didn't even offer to put them in! After listening to the parts guy drone to another customer about television shows, ex girlfriends and "Toyota making better cars" for 10 minutes, I interrupted and explained the reason for my visit. He literally pushed a huge box across the countertop and continued his conversation with the other customer. A bit perturbed, I lifted the heavy box and proceed to my car. In the process, a sales staff Tom Galada, completely knocked me over as I walked through the doors carrying the floor mats. He didn't offer to hold the door, or even apologize for running me over... I later learned that he REALLY needed change for the vending machine, I guess snack foods are more important than customer service. Just recently, I contacted the dealership regarding the proclaimed "bumper to bumper" coverage. The GM Dan Schultz stated "a lot of information is transferred during a sale, and it's easy to misunderstand." I asked specific questions about tires and received specific answers the same, but all are denied at this point. He then went forward to say that "Webb Ford sales a lot of cars and would lose a lot of money if they tried to help everyone. I don't owe you anything" then proceeded to hang up the phone. Don't get me wrong, I am not looking for a hand out... but simple courtesy goes a long way. Instead of saying I heard wrong, he should have simply offered an apology. I just purchased a new tire... but from a different dealership. I will never go to Webb Ford again. This is the 1st new car I've purchased, last time getting -literally and figuratively-knocked over by Webb Ford. More

Electrical issue fixed quickly! After having an oil change, my window washers, interior lights and beeper that alerts me to close objects stopped working properly. When I took it in After having an oil change, my window washers, interior lights and beeper that alerts me to close objects stopped working properly. When I took it in, Steve arranged for a rental and made sure that all issues were remedied to my satisfaction. I only have my car serviced at Webb because I know it will be done with care and expertise. THANKS! Andrea Z More

How happy service @ Webb Ford and a super service advisor Our car, a Ford,2015 Fusion, had some steering issues and trunk issues and other small items that I asked Steve to attend too. He not only took care o Our car, a Ford,2015 Fusion, had some steering issues and trunk issues and other small items that I asked Steve to attend too. He not only took care of the service issues but there is another constantly kept me in touch of where the repair stood and how far along we were. Steve Rowe is our guy we go to. I told Steve. Any dealer, Ford can sell a car, but there is another not all dealerships give top service. Webb Ford does. And a how happy value. I count on Steve for all our Ford cars. Been buying there with our family for 19 years and have bought just a few cars there. More

Scheduled maintenance service Service manager was great in explaining possible long wait time for a Saturday. However, time was less than expected and service was great, as usual. Service manager was great in explaining possible long wait time for a Saturday. However, time was less than expected and service was great, as usual. More

Service Review Ford Escape Titanium I have always received expedient & excellent service with integrity at Webb Ford. This is simply a thank you to Gerry Hinojosa, Steven Burke and the e I have always received expedient & excellent service with integrity at Webb Ford. This is simply a thank you to Gerry Hinojosa, Steven Burke and the entire service team for their friendliness, expertise & professionalism. These employees are always cheerful, informative and welcoming. As representatives of Webb Ford, they have built a lasting trust relationship. Webb Ford Service Department is the only dealership that I trust to service my vehicle. Thank you Joyce Erb More