Webb Ford

I would leave negative 5 stars if I could. I bought a 2021 F150 from Webb Ford. I drove over two hours to pick up the truck. There are two issues I want to share. The second one is what I a I bought a 2021 F150 from Webb Ford. I drove over two hours to pick up the truck. There are two issues I want to share. The second one is what I am most upset about. 1) The truck only had one key. Considering the price of getting a new key from a dealer ($400+), I feel like this is something that should have been disclosed to me prior to the purchase. I voiced my concern to my sales rep, Quincy, and after several requests, he brought me the Pre-Owned Sales Manager, Denny Webb. Denny shook my hand and immediately started with the whole 'nothing I can do' routine. He seemed to have absolutely NO interest in satisfying my concern in any way. I maintain that he could have made me a new key if he wanted to, but even if that's not true, I would have appreciated any token of concern for my situation. Even a gesture like offering to fill the tank with gas for my trip home would have been appreciated. Instead, it was "...nothing I can do, yada, yada, yada, thanks for coming in..." 2) When I arrived at the dealership the truck was pulled around front, windows down. I took it for a short test drive, and because it was a beautiful day, I left the windows down. I didn't notice anything unusual about the smell of the truck, and because I had asked Quincy specifically whether it had been smoked in, and was told "No man, nothing like that, it has hardly been driven" I thought all was fine. There was a floor mat issue (there were none) and Quincy was able to grab some mats from another truck to put in mine. On my way home, I kept the windows down until reaching the interstate. Immediately upon putting the windows up, and turning on the air conditioning, I began to detect the aroma of cigarette smoke. I wasn't sure, and thought maybe it was just the floor mats that were added at the end, and that's why I hadn't noticed it earlier. However, after getting home, I scrubbed and power washed the rubber mats, and the smell persisted. In fact, it got worse over the next couple days. This leads me to believe that someone at the dealership was aware of the smell, and took action to cover it up before I took delivery. As those actions wore off, the smell became stronger. In fact, when I took the bed-liner out of the truck to apply a spray-in bed-liner I discovered dozens of cigarette butts, adding additional reasons for me to believe the truck had previously belonged to a smoker. So far, I have changed the cabin air filter, vacuumed the carpet and seats, washed down every hard surface, rented a carpet cleaner to clean the carpet and all fabric surfaces, bought 12 different car air fresheners, Febreeze, etc. Still, the smell persists. This is ridiculous! It is clear to me that there were people at the dealership that were aware of the status of this truck, and were less than forthcoming with that knowledge. Now, here I am with an ashtray for a truck. Every time I open the door, I groan with disgust. To make it worse, I reached out directly to the owner of Webb Automotive Group, Kelly Webb-Roberts, who referred me to someone who is apparently a "Supervisor" at Webb Ford of Indiana, named Terri Smith. Both of these people, who are supposedly in leadership positions, fell well short of my expectations of basic decency. They essentially threw their hands in the air and claimed they did nothing wrong. This is by far the worst car-buying experience I've had in the last 20 years. My best recommendation at this point would be to AVOID ALL WEBB AUTO GROUP DEALERSHIPS, unless you enjoy being deceived and otherwise generally disrespected. More

I have been going to Webb Ford for over 4 years for service on two f150s that I have owned. Oil changes were never a problem. When my second f150 required recall/warranty work, the problems began. Wh service on two f150s that I have owned. Oil changes were never a problem. When my second f150 required recall/warranty work, the problems began. When I arrive at any Ford service department, I am looking for a solution to my problem. Unfortunately at Webb, I am usually met with a service advisor telling me all the reasons that they can't get to it. Some examples would be: we don't have a loaner vehicle for you, our technicians leave at 4pm(I arrived at 3:45 and they're hours say open until 6), or we don't have a qualified technician here to do diagnostics. They eventually get the problem solved, but it's not without pushback. Most recently, I dropped my truck off for repair and was told it would be done the next day. After 9 days of not hearing anything from Webb, I had to call them. When I picked up my truck after 11 days, not one word was said about their mistakes. I don't expect to be catered to like I'm somebody important, but I sure can tell you that this is not how you run a business. I'm surely taking my business elsewhere. More

100119we have purchased numerous vehicles from Webb Ford. Buying a new car is not something I look forward to but Webb makes it easy and hassle free Buying a new car is not something I look forward to but Webb makes it easy and hassle free More

I was in and out of the dealership within two hours with a trade in . Very greatful for the minimum amount of time spent there a trade in . Very greatful for the minimum amount of time spent there More

I have been contacted by Ford motor company for three years trying to repurchase my Unique 2019 passenger van. Webb ford reached out to me directly, and I said what the heck, let me pursue this. I called years trying to repurchase my Unique 2019 passenger van. Webb ford reached out to me directly, and I said what the heck, let me pursue this. I called them, spoke to a friendly salesman. They were glad to purchase my vehicle at a VERY fair price. I am a carpenter, so a pickem up truck is a way I make money, so my truck is essentially also a tool. I left the dealership with a F150 that is the equivalint of a Mustang 5.0 in the world of a Carpenter. More

On Friday, April 5th, our 2018 Explorer’s battery light came on around 10 a.m., while we were on I294, the southside of Chicago. Once we crossed into Indiana, I had my other half look for the closest Ford came on around 10 a.m., while we were on I294, the southside of Chicago. Once we crossed into Indiana, I had my other half look for the closest Ford Dealer. It happened to be Webb Ford @ 9809 Indianapolis Blvd in Highland, IN. We were within a block of the dealership when the Explorer died. Luckily, we were in a turn lane, with 2 lanes, and did not impede traffic too badly. My girlfriend and another friend walked over to the dealership and was able to get them to dispatch a tow truck quickly. I believe we had the vehicle to the Dealership by 11:00 am. They quickly got it to a service bay and the Tech started the assessment. It was determined to be the alternator belt. They let it run for a while to make there was no other damage. We were done at the Dealership by 1:10 pm. Webb went above and beyond for us, not only for our Explorer, but also to help my girlfriend, who had fell on a sidewalk before the dealership. She ended up breaking a bone in her hand, which would require surgery. The Webb staff helped her get the injury under control; get a courtesy vehicle for her and directions to the closest Emergency Room. They even had one of their staff ride with us to pick up the courtesy car. As I told Steve, our Service Advisor, we were impressed with Webb. With our Ford F350 a few years ago, in July, the Check Engine Light came on outside of Rapid City, SD. We called the closest Ford Dealer, explained all we wanted was to have a Code Scan done, but was told they were too busy and service was booked out until Mid-August. So, needless to say, we weren’t sure what to expect with Webb, especially since it was getting close to noon on a Friday. We left with high regards for everyone who helped her and also our Explorer. Thank you, Webb Ford, for service above and beyond expectations. Sally and Phil Arlington, WI More

Fantastic experience buying a car! Paperwork was ready when we picked up the car - took less than 30 minutes from when we arrived until we drove away in our car. Very professional. Paperwork was ready when we picked up the car - took less than 30 minutes from when we arrived until we drove away in our car. Very professional. More

Sheryl and Kevin were awesome I would recommend they took care of me and my family care of me and my family More

Worked with Chris Perez. Outstanding follow through and attention to detail. Worked with us well. Outstanding follow through and attention to detail. Worked with us well. More

I had just purchased a 2024 mustang, and not even a full day after I bought it I had noticed a chip on the fender next to the wheel well with not even 50 miles on it. After taking it to the dealership for p day after I bought it I had noticed a chip on the fender next to the wheel well with not even 50 miles on it. After taking it to the dealership for paint defects they told me it’s a rock chip and was not covered. All but 2 months later I see bubbling paint that’s breaking open on every wheel well and paint that is cracking and peeling of on the front passenger fender. After informing me that only the one peeling spot on the fender is cover the rest was “not abnormal for cars like that to have bubbling paint on the pinch welds”. After calling ford motor company the dealership then offered to “touch up” the spots that weren’t covered instead of repairing them. All this is present on a car with less then 3k miles and a 2 year ceramic environmental protection coat!! More