Webb Ford

Brought my vehicle in for oil change @ 8am. At 9:30 I finally got see whats going on and they cant find my vehicle. Then they find it out side and say, they dont have any room so they are goin At 9:30 I finally got see whats going on and they cant find my vehicle. Then they find it out side and say, they dont have any room so they are going to start on it outside on the ground! I have a meeting @ 10am and definitely not going to make that. I told the guy they should have notified me of this and he literally just brushed me off knowing I cant just leave. The customer service i just received is absolutely crazy. Its now 9:50am and im still sitting in waiting room for A OIL CHANGE. I even purchased this 50k vehicle from this location 2 yrs ago. Highly upsetting and will be looking at different dealership for next company vehicle which is about due. No point in investing into new company vehicle here if this is the type of service im going to receive More

I had a great experience this time with web as in the past. I have bought several vehicles from Webb Ford and each time has been thanks to Kevin Hasselhoff. The service department is supreme thanks to St past. I have bought several vehicles from Webb Ford and each time has been thanks to Kevin Hasselhoff. The service department is supreme thanks to Steve Roe. Kudos to Webb Ford Steve and Kevin. More

Be careful buying used at this place they won’t tell you about preexisting conditions or damage even with an extended warranty they’ll tell you that u have to wait to get any help with a 30,000 dollar vehic about preexisting conditions or damage even with an extended warranty they’ll tell you that u have to wait to get any help with a 30,000 dollar vehicle. Buyers beware!!!! More

I am very disappointed in the experience I had with the Webb Ford dealership in Highland, Indiana. I presented to the dealerships service department seeking help with what I presumed to be a "Death Wobble" Webb Ford dealership in Highland, Indiana. I presented to the dealerships service department seeking help with what I presumed to be a "Death Wobble" of my 2009 F-250. I explained to them my experience when driving between 50-70 miles per hour. They performed their diagnostic, and they told me they test drove the vehicle, and it wasn't technically a " Death Wobble". The truck would just require a wheel alignment, and some axial component replaced to resolve the issue. After said services were completed, they stated that in the future I should have my ABS module and HCU replaced as well but that the violent shaking was resolved. The very next day after picking up the vehicle, the same shaking took place at the same speed range, but more violently (I nearly lost control of my vehicle on the interstate). I returned the truck where they then stated that the shaking was due to the ABS and/or HCU and those needed to be replaced even though it was originally stated that the shaking was resolved and not connected to those parts. I was charged a second time now for this second service with no discounts or restitution after petitioning for it in an effort to get them to honor their work and misdiagnoses of my shaking vehicle. Yesterday, I retrieved my vehicle post HCU replacement, new brakes, rotors, and a new caliper, and the vehicle is still shaking violently when it speeds up to 50--70 mph and drives over any uneven ground. Approx. $5,000 in work later and my vehicle is still shaking in a life-threatening manner. Additionally, there was miscommunication between members of the team the entire time. There was inconsistent information being shared with me about warranty coverage, parts availability, etc. the entire month that my vehicle was back and forth with them. The line stated each time I spoke to a new team member was "I can't speak to what [insert another rep] said to you", as if the goal was to avoid accountability as a business and pretend that each employee is an independent contractor. The lack of cohesion, communication, and accountability through the team was extremely unprofessional and disheartening. I should not have been subject to financially predator tactics from a business that has still yet to correct the initial issue I presented to their establishment for. More

Chris was really helpful. We were able to do the negotiations over the phone and then just had to come in to sign the papers. Really helpful. We were able to do the negotiations over the phone and then just had to come in to sign the papers. Really helpful. More

I would leave negative 5 stars if I could. I bought a 2021 F150 from Webb Ford. I drove over two hours to pick up the truck. There are two issues I want to share. The second one is what I a I bought a 2021 F150 from Webb Ford. I drove over two hours to pick up the truck. There are two issues I want to share. The second one is what I am most upset about. 1) The truck only had one key. Considering the price of getting a new key from a dealer ($400+), I feel like this is something that should have been disclosed to me prior to the purchase. I voiced my concern to my sales rep, Quincy, and after several requests, he brought me the Pre-Owned Sales Manager, Denny Webb. Denny shook my hand and immediately started with the whole 'nothing I can do' routine. He seemed to have absolutely NO interest in satisfying my concern in any way. I maintain that he could have made me a new key if he wanted to, but even if that's not true, I would have appreciated any token of concern for my situation. Even a gesture like offering to fill the tank with gas for my trip home would have been appreciated. Instead, it was "...nothing I can do, yada, yada, yada, thanks for coming in..." 2) When I arrived at the dealership the truck was pulled around front, windows down. I took it for a short test drive, and because it was a beautiful day, I left the windows down. I didn't notice anything unusual about the smell of the truck, and because I had asked Quincy specifically whether it had been smoked in, and was told "No man, nothing like that, it has hardly been driven" I thought all was fine. There was a floor mat issue (there were none) and Quincy was able to grab some mats from another truck to put in mine. On my way home, I kept the windows down until reaching the interstate. Immediately upon putting the windows up, and turning on the air conditioning, I began to detect the aroma of cigarette smoke. I wasn't sure, and thought maybe it was just the floor mats that were added at the end, and that's why I hadn't noticed it earlier. However, after getting home, I scrubbed and power washed the rubber mats, and the smell persisted. In fact, it got worse over the next couple days. This leads me to believe that someone at the dealership was aware of the smell, and took action to cover it up before I took delivery. As those actions wore off, the smell became stronger. In fact, when I took the bed-liner out of the truck to apply a spray-in bed-liner I discovered dozens of cigarette butts, adding additional reasons for me to believe the truck had previously belonged to a smoker. So far, I have changed the cabin air filter, vacuumed the carpet and seats, washed down every hard surface, rented a carpet cleaner to clean the carpet and all fabric surfaces, bought 12 different car air fresheners, Febreeze, etc. Still, the smell persists. This is ridiculous! It is clear to me that there were people at the dealership that were aware of the status of this truck, and were less than forthcoming with that knowledge. Now, here I am with an ashtray for a truck. Every time I open the door, I groan with disgust. To make it worse, I reached out directly to the owner of Webb Automotive Group, Kelly Webb-Roberts, who referred me to someone who is apparently a "Supervisor" at Webb Ford of Indiana, named Terri Smith. Both of these people, who are supposedly in leadership positions, fell well short of my expectations of basic decency. They essentially threw their hands in the air and claimed they did nothing wrong. This is by far the worst car-buying experience I've had in the last 20 years. My best recommendation at this point would be to AVOID ALL WEBB AUTO GROUP DEALERSHIPS, unless you enjoy being deceived and otherwise generally disrespected. More

I have been going to Webb Ford for over 4 years for service on two f150s that I have owned. Oil changes were never a problem. When my second f150 required recall/warranty work, the problems began. Wh service on two f150s that I have owned. Oil changes were never a problem. When my second f150 required recall/warranty work, the problems began. When I arrive at any Ford service department, I am looking for a solution to my problem. Unfortunately at Webb, I am usually met with a service advisor telling me all the reasons that they can't get to it. Some examples would be: we don't have a loaner vehicle for you, our technicians leave at 4pm(I arrived at 3:45 and they're hours say open until 6), or we don't have a qualified technician here to do diagnostics. They eventually get the problem solved, but it's not without pushback. Most recently, I dropped my truck off for repair and was told it would be done the next day. After 9 days of not hearing anything from Webb, I had to call them. When I picked up my truck after 11 days, not one word was said about their mistakes. I don't expect to be catered to like I'm somebody important, but I sure can tell you that this is not how you run a business. I'm surely taking my business elsewhere. More

100119we have purchased numerous vehicles from Webb Ford. Buying a new car is not something I look forward to but Webb makes it easy and hassle free Buying a new car is not something I look forward to but Webb makes it easy and hassle free More

I was in and out of the dealership within two hours with a trade in . Very greatful for the minimum amount of time spent there a trade in . Very greatful for the minimum amount of time spent there More

I have been contacted by Ford motor company for three years trying to repurchase my Unique 2019 passenger van. Webb ford reached out to me directly, and I said what the heck, let me pursue this. I called years trying to repurchase my Unique 2019 passenger van. Webb ford reached out to me directly, and I said what the heck, let me pursue this. I called them, spoke to a friendly salesman. They were glad to purchase my vehicle at a VERY fair price. I am a carpenter, so a pickem up truck is a way I make money, so my truck is essentially also a tool. I left the dealership with a F150 that is the equivalint of a Mustang 5.0 in the world of a Carpenter. More