Webb Chevy - Service Center

My initial interactions when checking my car in were positive. Everyone seemed nice and friendly. I appreciate that they could take my car in on the day I called, within that hour, so that was really he positive. Everyone seemed nice and friendly. I appreciate that they could take my car in on the day I called, within that hour, so that was really helpful. And it was fixed by the next day. The things I didn't like are as follows: - When I called to ask clarifying questions about the services recommended for my car, the representative had an impatient tone with me that I didn't appreciate. - The prices for service were very high. - I was not updated about when my car might be ready. - I was not notified when my car was ready to be picked up. - After verbal agreement of getting the 3rd service rather than just two, I did not receive an updated document to sign off on the 3rd service. More

Great services… was greeted by Anibal as soon as I pulled in he was very respectful and kind ..explained things clearly. I look forward to returning to have great service. in he was very respectful and kind ..explained things clearly. I look forward to returning to have great service. More

Bad communication. They don’t care about you. Very disappointed in last appointment. No one greets you when you come in. Brought in my car due to overheating around 2:3 They don’t care about you. Very disappointed in last appointment. No one greets you when you come in. Brought in my car due to overheating around 2:30 they didn't let me know until 8:30 that my car would be kept overnight. Anibal forgot to call me and let me know. Ceaser the manager called me or else I would have had no idea. Why no communication? Not ok! Not good. More

Whenever I go to Webb I always get in and out with no problems at all. problems at all. More

Excellent, very professional and a great over all experience, look for to working with the Cheney dealer in the future, experience, look for to working with the Cheney dealer in the future, More

Remy did not appear to be very hospitable. Let me stand there in front of him as if he did not know I was there. Josh did the same thing last year when I was dealing with him. He let me stand Let me stand there in front of him as if he did not know I was there. Josh did the same thing last year when I was dealing with him. He let me stand there for a while until I had to say something. When my vehicle was finished no one called to let me know. It sat there for two days until I called. I guess I have to go to another service center. More

Excellent customer services. Work was good but the wait time was a little too long. Work was good but the wait time was a little too long. More

Good with appointment timing friendly good customer service clean ....positive people working well together thanks service clean ....positive people working well together thanks More

Bryanna was polite and informative. She also exercised patiences.The dealership was clean and inviting. She also exercised patiences.The dealership was clean and inviting. More

The service advisor Josh Campbell was great. Aside from Josh, I left the service center feeling like I wasted my time because I am unable to tell if anything was done by mechanics to rectify the Aside from Josh, I left the service center feeling like I wasted my time because I am unable to tell if anything was done by mechanics to rectify the problem that previously occurred with my vehicle. On Saturday, April 13th my breaks were not fully functional while I was driving and could not come to a full stop. I received an alert that read "Break System Failure 62 MPH Top Speed". This situation was extremely scary and could have possibly caused a major accident. Please also note this is now my 4th vehicle alert/warning received within a year of purchasing a 80k + vehicle. From the information gathered from the provided report, it appears the mechanics determined that an after market device plugged into the "aldi" may be a factor. Please note the "after market device" is simply a dashcam to help prevent theft to the vehicle. Most importantly, please note the warning alerts "Service Steering Column Lock", "Service Traction Control", and "Forward Collision System Unavailable" all occurred prior to me purchasing the "after market device" aka dash cam. In closing, I felt like my scary and extremely dangerous situation wasn't taken seriously. I just hope and pray my breaks don't go out again and was later discovered the mechanics didn't properly evaluate my vehicle. More