Webb Chevy - Service Center

A COMPLETE NIGHTMARE!!!!! I TRULY WISH YOU COULD RATE NO STARS!! I came in just to have an antenna system replaced and a key fob configured. After (6)!!! days and over (30)!!! I TRULY WISH YOU COULD RATE NO STARS!! I came in just to have an antenna system replaced and a key fob configured. After (6)!!! days and over (30)!!! hours of time sitting at your facility, I get my Corvette back and not only does the new antenna not work, my radio does not work, my cars door locks are all screwed up,I have major electrical issues going on all of which started the day I pulled out of your lot with the new antenna which worked for 10 minutes and then everything went dead. I bring it back and the first day, they could not get to it in the 6 ADDITIONAL hours I was there. I made another appointment and after 7 HOURS MORE!!!, the car is given back to me with nothing fixed and told it was nothing they did and told me I had to find a part that is discontinued.The part I was told to get DOES NOT EXIST!!! I have called and spoken to Mike Lewis (ONCE) who said he would call me RIGHT BACK after he spoke to the Tech who checked out the car but he did not!! I called numerous times after and was told he was busy and would call me back and I also left to many voicemails to count with no return call. I had absolutely NO ISSUES with any of the the above stated problems until the service dept at Webb Chevrolet Oak Lawn got a hold of my car (My Radio And Antenna Still Worked, Antenna Had A Slight Bend And You Can Not Replace Just The Antenna I Was Told) and now they are freezing me out and failing to fix problems I am now told by a shop that does nothing but work on Corvettes that it is a certainty that the problems were caused by the Webb service dept as I explained how I watched the installer actually install the antenna through a window on a over head door and he stated (he had to use the braille method,IE, install the lower components by touch as a lift was not available for my car so he crawled under a Corvette. That's about 8-10 inches of space and he is screwing things and connecting things with out even being under the car to see what he's doing!! I am going to continue and try and work this out for a few more days (I will be going into their shop one of those days)and will update if I am successful. Wish Me Luck But I Am Not Holding My Breath For A Breakthrough!! More

Very nice and professional. Very professional friendly with a smile. Clean environment make sure all questions are answered and you understand everything they are saying willing Very professional friendly with a smile. Clean environment make sure all questions are answered and you understand everything they are saying willing to work with you whatever needs you have. More

Service Always a good experience whenever I bring my car in for service. Staff are friendly,professional and informative about car care. Tech provided needed Always a good experience whenever I bring my car in for service. Staff are friendly,professional and informative about car care. Tech provided needed recommendations More

Passenger headlight went out. Neil help us get the problem solved after the driver headlight went out 3 days prior to the passenger headlight. Gave us a reasonable discount because Neil help us get the problem solved after the driver headlight went out 3 days prior to the passenger headlight. Gave us a reasonable discount because we just had the vehicle serviced. We were very satisfied with our service. Great job. More

Service Would like to thank Neil Abdul. Neil was very polite. I was welcome when I first step in the door. Was told about what maintenance work was needed, th Would like to thank Neil Abdul. Neil was very polite. I was welcome when I first step in the door. Was told about what maintenance work was needed, the price, and the wait time for my vehicle. More

Satisfied customer After working as an auto technician for 43 years and having worked on my own vehicles, I needed to find a dealership that I could trust when I retired After working as an auto technician for 43 years and having worked on my own vehicles, I needed to find a dealership that I could trust when I retired and purchased a new Malibu. Webb Chevy in Oak Lawn not only met, but exceeded my needs. Thank you. More

Kudos to Matt Niewied, the service rep. Truly appreciate the professionalism exhibited by Matt Niewied and Cesar Alvarez in rectifying the problems with my 2016 Malibu. Besides the gas gauge Truly appreciate the professionalism exhibited by Matt Niewied and Cesar Alvarez in rectifying the problems with my 2016 Malibu. Besides the gas gauge and sloshing sound, an oil change and tire rotation, et al were performed. More

Great experience. I have one notification as to the engine light staying on. Should I be concerned or not. That was one of the reasons I requested the repairs as to t I have one notification as to the engine light staying on. Should I be concerned or not. That was one of the reasons I requested the repairs as to the lights staying on. Is this a problem that needs looking into? All of the other lights are not staying on, only the engine lights. I don't need a car without an engine. I really don't know how to rate the total service my engine light is still staying on. This is disturbing to me. I chose to get repairs versus purchasing a new car with years of payments and insurance tripling in price. This was more convenient for me. Plus, I purchased this car in 2008 and if I had not let my son drive it, it would have been in better shape. He hasn't bought a car yet, so I saw no sense in purchasing another car to be destroyed. Thanks for your great services. More

Great Customer Service . I had my car towed, diagnosed, and repaired within 4 hours and the customer service was great. Joseph Lamer was very helpful in guiding the repair. Th I had my car towed, diagnosed, and repaired within 4 hours and the customer service was great. Joseph Lamer was very helpful in guiding the repair. The car is running great! More

The Worse Customer Service!!! I needed replacement of keyless remote 12 days after the warrenty ended. Manager refused to speak with me. Paid $200 to replace it once again. I needed replacement of keyless remote 12 days after the warrenty ended. Manager refused to speak with me. Paid $200 to replace it once again. More