Webb Chevy - Service Center

I had my vehicle towed to Webb Chevrolet on the 12 of October 2022 for service. My vehicle had stopped, and would not start. The reason I had it towed to Webb Chevrolet because it was the closest Chevrol October 2022 for service. My vehicle had stopped, and would not start. The reason I had it towed to Webb Chevrolet because it was the closest Chevrolet dealership. I have a extended no deductible warranty though Chevrolet, I purchased it new. The service guy name was Kevin. He said a diagnostic check would be $179.00 l told him of my extended warranty through Chevrolet. After a technician checked my vehicle Kevin said that it needed a new alternator because the the alternator was bad. Kevin claimed that he called warranty company and he said that they said that they would not pay for the entire cost of the work to be performed on my vehicle. I told him that’s odd because I’ve had to take my vehicle to Phillips Chevrolet before for service and everything was covered 100% just as the warranty states. The reason I took it to Webb Chevrolet was because I had to have it towed and as I’ve stated earlier Webb Chevrolet was the closest dealership, if I could have drove it I would have taken it to Phillips Chevrolet. When I made the appointment I told the person making the appointment that I had a extended warranty though Chevrolet, she said that’s fine everything would be covered no problem. If I was told before making the appointment and having my vehicle towed to Webb Chevrolet that it would not or maybe would not be covered by my warranty I would have it towed to Phillips Chevrolet. Also I didn’t get my survey. I waited a few days and still nothing. I called Webb Chevrolet and asked to speak to the manager of the store. I was told the manager was not available. I called several times and was told each time the manager wasn’t available. On Saturday the 15th of October I went to Webb Chevrolet. I was still told that the manager was not available. Finally the manager came to the front desk where I was waiting. The manager said his name was Tim. I explained everything to him. He said that he would make sure that I got my survey. I will never use Webb Chevrolet for anything again, this was a terrible experience. More

I had a great experience purchasing a car. The whole staff was great!! Frank and Miguel took great care of needs. The whole staff was great!! Frank and Miguel took great care of needs. More

I had a 715 appointment for an inspection. I did not hear back until almost 8 hours later (I called a couple times and I was told it wasn’t ready). I was told I’d get an email two times with m I did not hear back until almost 8 hours later (I called a couple times and I was told it wasn’t ready). I was told I’d get an email two times with my estimate and I never did. They also wanted to charge me $566 for my radiator when I could go buy it from the parts department myself for $441 per the Chevrolet website. Their inspection fee was also $29 more than a different dealership 15 minutes away. Overall Frustrating experience. More

3 Hour Wait too have 2 Lite bulbs installed. 30 my nite stop find my car after work completed and payment. No staging area. 30 my nite stop find my car after work completed and payment. No staging area. More

My concern is every time I take my car to the dealership they never detail it. they never detail it. More

I took my car in for a routine oil change, and to see why my check engine light was on, They found that I needed work, and since I now drive to Indiana to see my family, I knew it was important to get it do my check engine light was on, They found that I needed work, and since I now drive to Indiana to see my family, I knew it was important to get it done. They were prompt with a diagnosis and the price, and got me my car back the same day. Alicia was awesome and whoever my mechanic was did a great job. More

My advisor Joshua did a great job assisting me and making sure i understood everything related to my vehicle care! sure i understood everything related to my vehicle care! More

This is the Dealership where I purchased my car. Their service is excellent. The staff is friendly. The details about my car were explained. My oil change ad my tires were good. I am very grateful Their service is excellent. The staff is friendly. The details about my car were explained. My oil change ad my tires were good. I am very grateful for the integrity of Webb Chevy. Barbara Lovett More

The Service Dpmt Manager has great customer service when it comes to solving problems that may arise with the service of your vehicle it comes to solving problems that may arise with the service of your vehicle More

My experience was excellent and everyone - especially Brayanna Martin went above call to assist with my needs. My hats off to Ernie Hack (Service Manager) for managing such a great crew! NJC. Brayanna Martin went above call to assist with my needs. My hats off to Ernie Hack (Service Manager) for managing such a great crew! NJC. More