Webb Chevy Plainfield - Service Center

Please listen to me a run to another brand vehicle. I have purchased 6 vehicles (including immediate family members) from Webb. My mother in law's vehicle was bought new in 2016. After being quite sick I have purchased 6 vehicles (including immediate family members) from Webb. My mother in law's vehicle was bought new in 2016. After being quite sick for a couple of years and barely using the car my son got it after her passing. We have found that the vehicle leaks when raining. Chevy knows of this issue and has a bulletin stating that repairs need to be done on the third brake light. My vehicle is under by miles but out of the bulletin by time. Out of 4k in repairs they will only pick up 2300. Webb will do nothing else to help with assistance for a problem which they are well aware of after purchasing 6 new vehicles. Please know there is no longer any benefit for loyalty to a brand or dealership. They will sell you a vehicle ,take your money and say that is all they can do when more is needed on there end. Try looking to other more loyal dealers before buying from them. They should earn our business and loyalty with so many other brands and dealerships to choose from. More

Great sales excellent service department. Jobs well done. I would recommend them to anyone. thank you. Jobs well done. I would recommend them to anyone. thank you. More

Good service good prices service rep kept me up to date on how my service was going along on how my service was going along More

Service was great! Completed faster than expected. New car ended up having a recall that was handled also. Very attentive! Completed faster than expected. New car ended up having a recall that was handled also. Very attentive! More

I did not work directly with Dakota Miller but have met him. He seems to be a valuable employee to the Webb Chevy Service team and Devin speaks highly of him. My situation at hand is quite unfortunate an him. He seems to be a valuable employee to the Webb Chevy Service team and Devin speaks highly of him. My situation at hand is quite unfortunate and super frustrating. However I have worked with Devin for many years and I trust him to make it right. Jim was also concerned for me and I just met him for the first time a few days ago. I trust that Jim will help as well with some resolution. I have been with Webb Chevy since 6/2/22 and they are the reason I keep coming back! Thank you Webb Chevy for putting my families needs in your care! More

Everyone was great 👍 service workers outstanding customer service. Good job on communication. Thanks Dakota 😃 you deserve a raise customer service. Good job on communication. Thanks Dakota 😃 you deserve a raise More

Devin and Kyle K. did a great job representing me with CarShield. Although it was a process with CarShield my claim was approved and they assisted and my truck was rep did a great job representing me with CarShield. Although it was a process with CarShield my claim was approved and they assisted and my truck was repaired quickly and properly. Thank you fellows! More

Dakota was very personable and professional and made sure all my maintenance concerns were heard and taken care of in a timely manner. all my maintenance concerns were heard and taken care of in a timely manner. More

Zero stars for customer service. I bought a new car battery from Webb Chevy June 30 2023. I paid $446.10 parts, labor, and tax (battery was $341.19). Tried to start my car yesterday I bought a new car battery from Webb Chevy June 30 2023. I paid $446.10 parts, labor, and tax (battery was $341.19). Tried to start my car yesterday and nothing. No clicking, no lights, no nothing. Tried to jump it, nothing. Pulled the battery and brought it to Webb Chevy to test. They tested it and confirmed its dead. Since its been less than a year and still under warranty, I can get a new one for free BUT I have to pick up the dead battery, put it back into my car, and bring the car back to Webb Chevy so they can test it and tell me its dead and give me a new battery PLUS charge me labor to install. The obvious question is how do you drive a car with a dead battery. You don't. So that means I have to pay to have it towed. This all makes zero sense to me. What a total ripoff. Never will I do business with Webb Chevy again. More

Great Service! They detected an oil leak on my new car while getting serviced and made repairs quickly without hassle. They detected an oil leak on my new car while getting serviced and made repairs quickly without hassle. More