Webb Chevy Plainfield - Service Center

Sales not bad, service department was awful In the past year we have bought five new Chevy's from Webb. We had not had a need for the service department until recently. When calling for an appoi In the past year we have bought five new Chevy's from Webb. We had not had a need for the service department until recently. When calling for an appointment, it is always a week or two in advance. A loaner vehicle or a shuttle ride is never offered. When waiting for an oil change, it is always a couple hours. They do not run a vin status on your vehicle when you come in for service so if your vehicle should have a recall, you would need to do the research yourself and call for an appointment. I was just very disappointed on the treatment from the service department compared to the treatment received when purchasing a vehicle. Just a real sense of not caring. I would definitely recommend looking for a dealership with higher service ratings. More

poor experiance from start to finish Took a 2011 cruise in for a warranty transmission replacement. In the 2 weeks the car was there never recieved a call unless I called first. When car Took a 2011 cruise in for a warranty transmission replacement. In the 2 weeks the car was there never recieved a call unless I called first. When car was ready it was left unlocked in parking lot and had grease prints on door and side of car. I toom car home and upon inspection found the clips that attach bottom of bumper not reinstalled and the radiator and condenser were bent. I had the condenser replaced 3 weeks before so I know it wasnt like that before. Each visit to service resulted in a 20 minute wait.Talked to Mike the service manager and he didnt even want to look at the damage. He sends out the mechanic who worked on it and get nothing but a attitude. I am now out over 600 to fix their mistake. Stay far away from this place! More